• Insurance industry leader with 25+ years of experience spanning roles in claims operations, IT business consulting, project oversight, and strategy & process management
• Skilled in process improvement while maintaining customer engagement with expertise in centralizing support functions, reducing variations and expense, and improving staff retention
• Proficient in MS Office Suite, Outlook, SharePoint MS Office Teams, WebEx, and Skype
• BA in Management and Business Administration from American Intercontinental University

• Public health professional with 20+ years of experience in design, implementation and marketing health promotion programs in nonprofit organizations
• Experience running complex systems in fast-paced, deadline driven environments and  developing community outreach programs to improve health and wellness outcomes across a range of demographics and ages
• Additional experience managing of volunteer services at a nonprofit social service agency with focus on recruitment, screening and training; oversees the management of 300 volunteers
• Proficient in MS Office Suite, Google Suite, and Salesforce
• MS in Health Policy & Management from Harvard T.H. Chan School of Public Health; BA in Cultural Anthropology from the University of California, Berkeley

• Business leader with 15+ years of experience in product management, sales, customer experience, and operations in the educational tours industry (EF Educational Tours)
• Demonstrated history of executing strategic initiatives that require cross-functional collaboration, scaling processes for growth while maintaining an exceptional customer experience
• Spearheaded redesign of operational processes for 200+ employees improving year-over-year NPS scores and 5-star customer ratings
• Successfully launched a new product within the educational tours industry, directed product marketing/branding, pricing, customer experience, and sales enablement strategies
• Proficient in MS Office Suite, Google Suite, Power BI, Tableau, CRMs, Microsoft Teams, Slack, and Zoom
• MBA from Suffolk University and BA in Business Administration & Management from Robert Morris University

• Project and Operations Manager with 8+ years of experience implementing cross-functional systems to enhance people and data management tools for a large nonprofit
• Business operations leader with a focus on managing the development of volunteer management tool, engineering and product development; created library of dynamic online training materials for end users
• Former investment banking analyst (3+ years) with experience in account management for global financial services clients (Royal Bank of Scotland and Citizens Bank) with a focus on Latin American clients
• Advanced proficiency in Excel and MS Office Suite, Google Workspace, Salesforce, Mailchimp, Leadr, Realm, Camtasia; fluent in Portuguese, Spanish and English; advanced data and business analysis skills
• BS in International Business and Management from Fairfield University

• Director-level operations and project manager with proven leadership ability, successful management of simultaneous global projects from customer project initiation through execution and closure
• 23 years of SaaS experience in the financial services industry focused on electronic transaction processing; built, mentored and lead teams of 5 to 100+ in every functional area of software design and development, technical training and support, project delivery, and implementation
• VP of Operations implementing operations structure, process and procedures for restaurant/catering company (2019-2020).
• Technical skills include Microsoft Office Suite, Google Suite, and project management platforms
• BS in Computer Science from Bentley College

• Seasoned higher education professional with 19 years’ experience in auxiliary and student services in large university systems
• Experience spans management, supervisory, staff development, student mentorship, customer service, program development, and event operations; direct management of $250K annual operating budget and indirect support of $12M departmental budget
• Hired, trained, and supervised 30+ student staff members for more than 120 events per semester; implemented surveys and analysis to develop strategic plans for improving student events and internship programs
• Technical skills include Microsoft Office and Google Suite as well as Handshake, CBORD Odyssey & Micros, Lenel OnGuard, and PeopleSoft
• MBA from UMass Dartmouth and B.S. in Biology from the University of the West Indies

Program manager with more than 5 years of experience coordinating large multi-year public health research grants. She has most recently managed grants for tuberculosis research at a large academic health center, tracking financial and program progress, coordinating donor reporting, and ensuring productive collaboration across a diverse team of internal and external colleagues. Previously she worked on grant-funded evaluations of public health programs at a mid-sized social policy research firm, liaising with federal donors and grantee program staff. Exceptional organizational skills, fastidious attention to detail and an unflappable demeanor are traits recognized and appreciated by colleagues. She is driven by a sense of mission and commitment to address key health, environmental, and social justice issues in a thoughtful and sustainable manner. She is proficient in Microsoft Office, knowledgeable about Quickbooks, fluent in French and a basic speaker of Spanish. She has a Master’s degree from the Harvard T.H. Chan School of Public Health and a Bachelor’s degree from Cornell University.

I.G. is a genuine and strategic account manager with the ability to think big and drive rapid and sustained growth. She has 12+ years’ experience in the hospitality industry working with Fortune 500 companies, international corporate clients, small businesses, non-profits, large universities, and destinations to identify and expand new programs and opportunities. She is highly experienced with working on complex collaborative projects and overseeing diverse teams. From years of event program management, she thrives at anchoring people and resources around a common goal and building strategic partnerships and innovative programs that drive results, all while balancing the technical and operational aspects of the project. Currently, she is working on freelance projects, partnering with a full-service event management business on the technical and operational aspects of virtual conference and meeting management. From 2018-2020, she served as a Key Account Manager for a leading destination management company in Boston, and later spearheaded Business Development for the company. The account she managed in this position accounted for ~40% annual revenue for the company and the client recognized her consultative approach. From 2010-2018, she was promoted three times within Aramark, a leading food service company where she worked with Boston University and Berklee College of Music in management and director roles to support their operations run more efficiently. In 2018, she was personally awarded vendor of the year by her client at Berklee. She has a Bachelors in Hospitality Administration from Boston University. She is proficient in using Salesforce, CRM systems, Google Suite products and MS Office products.

Results-driven, operations and project manager with superior customer service, people, project and quality management backed by strong analytical skills. She began her career with a global market research firm as a Secretary/Admin and was repeatedly promoted to increasingly accountable roles as Financial Administrator for the Northeast Region, Account Executive and for the past 12 years has been an Operations Lead responsible for building and maintaining client relationships, recently with industry leaders such as L’Oreal, Johnson & Johnson and Nestle. She consulted with client teams to design custom databases and develop timelines to ensure on-time quality deliverables. She provided timely problem resolution by proactively identifying and rectifying gaps in customer service. In parallel she developed and delivered a Consultative Skills Training Program, developed Standardized Communication Templates resulting in improved quality and client and team satisfaction, and evaluated, documented, and provided training on several internal tools. She was named “Manager of the Year” and selected for special initiatives including travel to India to collaborate with a key business partner. She is proficient in MS Office, Google Suite, and multiple proprietary applications/platforms. She has participated in training for AECR (Achieving Extraordinary Client Relations), Influencing and Consulting Skills for Win-Win Outcomes, and Change Management workshops. She has a Bachelor of Science from the University of Connecticut and completed Accounting at Harvard University Extension School.

Dynamic professional with proven ability to build and maintain superior client and vendor relationships and 15+ years of program/project management, event planning, marketing, and technology staffing. For 12 years C.L was a program manager for many high-profile pharmaceutical & medical device companies to receive FDA approval and to market. She started in this industry as a programmer and quickly moved her way up to program management. Her approach to building and maintaining successful projects is strong communication, team mentoring, and managing risks ahead of time. She is a well-rounded individual and believes that to be successful, it is about positive morale and the efforts of the entire team. In her most recent role, C.L was Director of Operations at a new startup where she was managing operations, client management, internal & external hiring, and marketing efforts. Prior to her most recent role C.L worked for 3+ years as an Account Manager in the direct hire recruiting roles with a focus on permanent placements for clients and candidates. C.L has experience working as a General Manager in the health club and restaurant industry and has also invested some of her time working in the real estate industry. She has a degree from Newbury College in Business Management & Marketing.