• Administrative and technical writing professional with 20+ years of experience at businesses and government agencies including Securis and Engility
• Administrative experience spans direct C-level support, internal communications, client services, project management & tracking, and workflow efficiencies
• Additional experience in technical writing including documenting, evaluating, and updating operating procedures for multiple departments at Securis and serving as the single focal point for proposals and contract documents for Engility as part of USAF contract for integrated aircraft maintenance systems migration
• Proficient in Microsoft Office Suite and Google Suite; in depth knowledge of ISO 14001 (environmental management system) and OHSAS 18001 (occupational health and safety) standards
• BS in Business Administration and French from Albright College

Expert writer and editor with over 30 years of experience in the financial services industry, primarily in employee communications, education, and reference spaces. She is a consultant, currently working with clients in the financial services, insurance, legal training services, and B2B marketing sectors. Her work includes writing and editing a variety of education and reference solutions for employees in digital, print, and content management system formats, plus customer-facing communications such as letters, blogs, and other website content, and social media posts. In addition, she provides executive coaching to writers in various jobs and functions. Before starting her consulting career, S.E. spent nearly 25 years at Fidelity Investments, working as an instructional designer, project manager, and editor for a learning and development group supporting frontline representatives working with retail customers. She grew the group’s editing team from one to five full-time editors, who provided comprehensive editing and consulting services for instructional designers, other writers, and leaders in the retail, workplace, and institutional investing lines of business. S.E. has expert-level skills with Microsoft Office tools (Word, PowerPoint) and the Chicago Manual of Style; advanced-level skills with Microsoft productivity tools (Excel, Teams) and the AP Stylebook; and is proficient with various workflow tools (Jira, Workfront) and e-learning development software (Articulate, Captivate). She holds a BA from Middlebury College (Middlebury, VT).

For over ten years, this versatile, meticulous technical communicator has helped organizations keep their documentation literate, functional, and on time. YJ writes and edits documentation sets for a global leader in cloud infrastructure and digital workspace technology. From 2012 to 2017, she wrote documentation and managed a team of writers and graphic designers at Western Digital. YJ got her start in high-technology in the mid-2000s by writing for SanDisk, Sun Microsystems, and MySQL. In the early 1990s, she joined the army as a combat medic. YJ specializes in writing engineering documentation such as configuration guides, datasheets, installation guides, product specifications, user manuals, and white papers. YJ is chronically curious and considers herself a life-long learner. She holds a Bachelor of Science in Nursing, an associate degree specializing in computer technologies, and a technical writing certificate.

M.W. has more than 20 years of content-management experience, specifically in the publishing industry. He started his career using online production systems to edit and produce content and has since switched to the technical side to help build and maintain content-management software. For the past four years at a major content provider in the library services industry, he has been a senior business analyst and, most recently, a technical product manager of eBooks. From 2007 to 2012, he worked at Forrester Research as a senior business analyst, where he wrote requirements for major upgrades to the company’s content-production systems. He was also an editor at Forrester Research from 1998 to 2007, sharpening its analytic research for technical leaders and executives. On a contract basis, from 2011 to 2016 he worked as an online annotator for HERE North America, evaluating its users’ geolocation search results for accuracy. His experience includes editing, requirements writing in an Agile environment, search evaluation, and publishing metadata XML standards, such as ONIX 2.1. He has a BA in Film Studies and a BS in Technical Writing from Carnegie Mellon.

S.J. has 14 years of experience in writing, editing, research, and project management. From 1999-2003, she honed her skills as a research assistant at the Dana-Farber Cancer Institute, as a proposal writer at Vanderweil Facility Advisors, and as an administrative coordinator. From 2003-2007, S.J. worked as a research coordinator at the Dana-Farber Cancer Institute and Tufts Medical Center. This role included study recruitment, focus groups, study management, standardized assessments, IRB regulations, data collection, editing of manuscripts and presentations. Research projects focused on long-term quality of life issues with pediatric patients. Most recently S.J. was a writing tutor at Mt. Ida College. She has a Master’s in Mass Communication from Boston University College of Communication. She has a Bachelor’s in Psychology from the University of Rochester.

A.K. has 17 years of experience as an independent content marketing writer and editor specializing in health and wellness. After training as a journalist and working as a newspaper reporter, health writer, and magazine editor, she launched her own freelance writing business in 1997. She has written articles for many newspapers and magazines, including The New York Times, The Los Angeles Times, MORE, Woman’s Day, Reader’s Digest, Prevention, Shape, Health, Fit Pregnancy, and Martha Stewart Living. She has also created digital content for WebMD, LifeScript,WeightWatchers.com, and other popular websites. As a book collaborator, she has co-created 11 consumer health books, including two New York Times bestsellers. As a content marketing writer, she has worked with many healthcare organizations, including the American Cancer Society, the March of Dimes, and Johns Hopkins School of Medicine. Clients count on her to deliver high-quality content that captures their brand voice, resonates with their audiences, and translates complex issues into compelling, behavior-changing information. She has a BA in Journalism from the Newhouse School at Syracuse University and a MA in Creative Writing from Boston College, and has taught nonfiction writing at Emerson College.