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Customer Service Associate

  • Location Arlington , VA
  • Category Operations / Customer Service
  • Date Posted 10/12/2021
  • Type Contract to Hire
  • Commitment Part-time
  • Job ID #4140

Arlington, VA high growth e-commerce company 

Company: Arlington, VA based e-commerce company looking for an Customer Service Associate 

Location: Mostly Virtual (DC-based candidates only)

Hours/Schedule: 20 hours/week.  

Rate: $25/hour 

Job Description: 

The Customer Service Associate provides customers with exceptional service by identifying customer needs, responding to customer queries and collaborating with internal departments to optimize customer experience and brand awareness

 
Responsibilities:  

 

  • Provide knowledgeable answers to customer email, phone, and chat inquiries regarding products, website, brand and services
  • Create an exceptional brand and buying experience for all customers across various touchpoints and channels, including email and social media
  • Ensure prompt and appropriate resolution to customer needs, including but not limited to order changes, order cancellations and shipping issues
  • Document customer issues and input into the ticketing system (Zendesk)
  • Assist Customer Experience Manager with inventory management and basic reporting/analytics
  • Cross-functional support for the Operations team during surge periods

 

Qualifications:  

  

  • Must have applicable customer service experience, preferably in a similar role and/or related industry
  • Proficiency in Microsoft Excel and/or Google Sheets
  • Experience with customer service platforms, preferably Zendesk
  • Experience with ecommerce platforms, preferably Shopify
  • Empathetic, friendly attitude and experienced with conflict resolution
  • High energy, enthusiasm and an entrepreneurial spirit
  • Exceptional attention to detail and excellent organizational and communication skills
  • Able to prioritize competing tasks and meet tight deadlines
  • Professional and responsive personality
  • Must be able/willing to work some hours over the weekends and holidays
  • Love of sports (nice to have)

FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business need.