Nonprofit think tank seeks Operations Manager with experience in project management, events, and customer service.
Hours/Schedule: Starting at 30 hours/week but could grow to full-time
Job Type: Contract to Hire
Location Requirements: Hybrid, mostly virtual with 1 day/week at DC office (in-person events 1-2x a month in DC so travel to those when needed)
Rate: $30-35/hour
Job Description: The Operations Manager plays a crucial role in supporting the organization's mission by ensuring the smooth functioning of various operational processes including donor and member management, calendar and event management, event logistics, database and CRM management, and vendor management. The candidate for this role will be accountable for successful execution of the following:
– Project Management to ensure initiatives, publications, and community engagement activities are delivered on time in support of organization's mission
– In-Person Event Operations & Logistics to support a range of in-person events from executive briefings, closed-door roundtables, and 1-day public events.
– Community Management & Marketing to support communication and engagement with members, fellows, donors, sponsors, and content subscribers.
– Business Administration and Back-Office Management over systems and processes used to support-day-to-day operations
Responsibilities:
- Provide operational support to senior leadership as needed to meet the operational needs of the business
- Serve as organization's representative to community members including donors, volunteers, and experts
- Collaborate with marketing, fundraising, content, and research teams to support the operational needs of other departments
- Professionally engage with donors and members to foster engagement and cultivate strong relationships in support of organization's mission including coordinating donor/member communications, maintaining accurate records and lists, and organizing participation in various activities
- Managing calendar of events, including conferences, workshops, webinars
- Oversee all aspects of event operations including audience acquisition, venue management, F&B, A/V, speaker acquisition, registration and website management, and on-site execution
- Maintain and enhance database and CRM system, ensuring data integrity, accuracy, and completeness including data hygiene and audience segmentation
- Build and deliver various communications using marketing tools and CRM systems
- Manage vendors and service providers to support operational needs and ensure vendor performance meets established standards and deliverables.
Qualifications:
- 5+ years’ experience in business administration, operations, and/or event management
- Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and stakeholders
- Proficiency in database management systems and event management platforms
- Attention to detail and a commitment to delivering high-quality results under tight deadlines
- Knowledge of the nonprofit sector and experience working with donors and members preferred
FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.
