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Specialist, Membership

  • Category: Operations / Customer Service
  • Location: Alexandria, Virginia
  • Work Arrangement: Remote
  • Type: Project-FT

Alexandria, VA Environmental Education Association is looking for a Specialist, Membership for 3 months
 

Hours/Schedule: 20 – 25 hours week, 3 month Project 

Job Type: Contract

 

Location Requirements: Remote to include the Boston area

Rate: $25 – $30/hour 

 
Job Description: 

The Membership Specialist temporary agent will provide surge support to the Membership Department.

 
Responsibilities:  

Customer Service Support

  • Follow-up to renew the individuals impacted by the issue as well as individuals whose credit cards are expired or were declined
  • Follow-up to renew the retired members who were not on the renewal list
  • Assist with the outreach to exhibitor and corporate members (grace period and lapsed)

Member Association Customer Service Support

  • Fonteva Data Clean Up
  • Merge Duplicate records
  • Enable online access for users in Fonteva
  • Update outdated or incorrect contact information (i.e., deceased members/bad address/unsubscribes)
  • Other data cleanup projects, as needed
  • Returned mail address updates

UPP Support

  • Create monthly UPP invoices using mail merge
  • Update/add sales order for complimentary members of the UPP before invoice creation
  • Process UPP changes to include removing members and adding new member applicants to a UPP
  • Phone support such as outreach to lapsed UPP members

 

Qualifications:  

  • Bachelor’s degree preferred
  • Member services experience at an association
  • Proficiency in Microsoft 365 and experience with mail merges
  • Experience with AMS software, Fonteva preferred
  • Experience with Marketo
  • Solid oral and written communication skills
  • Customer service-oriented demeanor

 

 

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