• 25+ years of executive-level experience operations in the telecommunications and payments industry. Expertise in helping organizations manage their business, clients and projects. Excited to transition to a part-time role in project coordination, service delivery and continual service improvement.
• VP of Network Operations and Service Delivery for telecommunications company, where she led a complete rebuild of the Network Operations organization to include new business processes, documentation, hiring, staffing, technology, and systems. Efforts resulted in improved customer satisfaction and lower costs.
• As Director of Service Delivery for same company, managed all customer and internal projects, including new customer implementations, datacenter moves, technology upgrades, and a complete office move for headquarters, operations and engineering staff and infrastructure.
• Currently owns and operates a small business providing consulting services to new gardeners, focusing on native plants. Her skills and experience include video production, video editing, photography, researching and developing content and scheduling and publishing content to social media platforms.
• Proficient in Google Suite, MS Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Adobe Lightroom, Teamwork and Teamsupport, JIRA, Slack, Microsoft Project, ProjectLibre and Canva.
• S., Business Information Systems, Bellevue University. Professional certifications in ITIL Foundations, ITIL Continual Service Improvement, CCENT and Project

• Highly organized Project Manager with 15+ years of experience coaching teams and directing the daily operations of multi-million-dollar business units for both government contractors and federal agencies.
• Diverse experience across multiple functional areas, including  IT, Training and Development, Acquisitions, Federal Housing Grants Management, Monitoring andCompliance, and Education. Prior experience with the Department of Homeland Security Agencies, Department of Defense (Intelligence Community), DC Housing and Community Development, and DC Public Schools.
• Functioned as a strategic business advisor to the Program Management Office (PMO) within a CFO Directorate to lay the groundwork for the development and launch of a new government office (2021-2022).
• Planned, executed, and delivered a Cybersecurity program with a total budget of ~140M, and developed and deployed program execution strategies that effectively delivered new capabilities and services to prevent and eradicate threats (2020-2021).
• Oversaw the planning, acquisition, development, implementation, and launch of a new automated LMS helpdesk ticketing system. Improved efficiency of percentage of tickets resolved in one day or less to 90% from 79%. Reduced average number of tickets opened greater than 5 days per week from 26 to 1 within 6 months of being hired (2016-2018).
• Oversaw compliance of federal funding sources totaling over $15M/year, decreasing the number of noncompliance findings and saving over $5M in funds disallowed by the granting federal government agency (2014-2016).
• Advanced Proficiency in MS Suite (Word, Excel, PowerPoint, Teams) and SharePoint.
• M.A. Human Resource Management, Webster University and B.B.A Management, Howard University. Certified Project Management Professional (PMP).

• Technical Product Manager with 20+ years of experience implementing software and component product solutions for private, nonprofit, and government programs
• Currently leading a $2M Agile software development project managing and executing comprehensive project plans and is the designated liaison between sponsors, staff, subcontractors, and end-users
• Experience directing day-to-day operations and business development activities of a group procurement business with $10M annual sales, and executing the mobilization project plan for the product line relaunch; additional skills collaborating with small to medium-sized businesses on identifying and implementing strategic web solutions
• Early career (10+ years) as Senior Engineer/Product Manager for government contractors in the defense industry, managing product launches, business development, and operations
• Proficiency in MS Office Suite with advanced skills in Excel, MS Project, Salesforce, Tableau, WordPress, PHP/HTML5/CSS
• MS in Materials Engineering from Northwestern University; BS in Materials Engineering from MIT

M.P. (Ashburn, VA) 

• 10 years of data analytics, business modeling, and project management experience, including 2+ years of experience owning and operating a successful local business.
• Opened local business in 2019 in midst of pandemic and scaled operations quickly to profitability, making studio the #1 top franchisee in the system based on total revenue. Managed a team of 10+ and planned and executed marketing campaigns and generated new business by cold-calling potential partners to develop successful partnerships with 15+ local businesses in the first year. Sold business for a profit in 2022.
• Project Manager at American Institutes for Research (2014-2015), where she ensured that user acceptance training had been completed successfully.
• Manager of Membership Reporting and Analysis at The American Institute of Architects (2013- 2014). Improved membership dashboard and prepared analyses, forecasts. and recommendations for national membership campaign to assist with recruitment and retention.
• As Data Analyst and Associate Editor at Platts, assessed and analyzed the U.S. fuel oil markets and aided in the development of new company methodology.
• Served as Executive Team Leader at Target, where she analyzed sales trends to accuratemeet demand and implemented a vastly improved inventory and stocking process.
• Advanced proficiency in MS Office Suite and various CRMs, e-Commerce and data management Currently obtaining Salesforce Admin certification.
• B.A., Business Modeling, University of Houston; B.A., Economics, University of Texas at  Austin.

• Business analyst and project management professional with experience in process creation and improvement, root cause and gap analysis, and training creation.
• Currently employed in the education and training directorate of a government agency (military), managing the creation of online training courses and orientation and onboarding programs. Conduct market analysis to identify enterprise wide gaps. including causes and develop suitable solutions. Support the development of annual training plans aligned to Joint Commission standards as well as professional development training.
• Received letters of appreciation for work on the development and launch of two computer-based training programs used to train military service members worldwide.
• Proficient with MS Office Suite (including intermediate experience with Word, PowerPoint, and Excel), Google Suite, Microsoft Teams, Adobe Connect, Zoom, and Qualtrics.
• B.S. in Business Administration with Human Resource Management concentration from Ithaca College

• A results-driven professional with 10+ years of executive leadership experience with increasing responsibilities. Built, developed, and led high-performing global proposal, operations, and marketing technology teams.
• Expertise and core competencies include proposal development and management, program management, process improvement, and organizational development and leadership.
• Currently an Independent Consultant and Leadership Coach, working with clients in the legal, education, and non-profit sectors.
• 13 years of experience at a global law firm where she started as a Proposal Manager and quickly moved up the ranks to management and leadership roles within the firm’s Marketing & Business Development operation. Managed the firm’s most significant proposal opportunities and achieved industry leading win rates. Developed and executed firm’s global strategy to ensure that proposals responses were innovative, compliant, and easy to evaluate and that internal processes and systems were consistent and effective.

• Advanced proficiency in MS Office, Legal Marketing stack, including InterAction, Foundation, Proposal Pilot, and Introhive. Certified Executive Leadership Development Coach, and Certified Scrum Product Owner.
• BBA from Temple University. Dual Masters (MIM/MBA) from Thunderbird/Arizona State University. Master of International Relations from The University of Sydney.

• 25+ years of business analysis, process improvement, and program management experience at top consulting firms (IBM, E&Y, Cap Gemini). Pursuing work with a dedicated mission, specifically involving the green economy or education.

• Expertise in process improvement, establishing program management offices, and driving change through systems implementation.

• Provided project management expertise to Federal contracts including DOE, DOJ, DOI, NOAA, and DOL (2005-2022). Managed portfolios of energy projects, served as deputy director of a large financial system implementation, served as budget execution lead, designed and executed communication strategies, and directed school studies.

• Assisted the director of a program management office at Nextel in a major ERP implementation project and improved related processes and policies (2002-2004).

• Almost 10 years at Ernst & Young Management Consulting (1993-2002), where she was promoted from a staff consultant to consulting services manager.

• Proficient in MS Office Suite, Google Suite, and MS Project.

• B.S., Industrial and Systems Engineering, Virginia Polytechnic Institute & State University. Certified Project Management Professional through Project Management Institute. National Green Infrastructure Certification Program.

• Project management professional with 20+ years of experience in the higher education sector supporting communication and marketing functions
• Current role as Project Manager at renowned Boston-area university rebuilding and clarifying process diagrams for the overhaul of the payment system university-wide
• Prior experience at a large community college (7 years) directing an online communications team, managing and improving the organization’s online presence in video, social media, website, and online advertising
• Led and managed a website overhaul, rebuilding it from the ground up, targeting user experience for current and prospective students
• Advanced proficiency in Adobe Creative Suite; proficiency in MS Office Suite, web front-end tools (HTML, WordPress), social media marketing platforms; basic proficiency in Smartsheet, MS Project, and Miro
• MBA from Northeastern University; Graduate Certificate Project Management from Northeastern University; BA in Journalism from the University of Maine

• Detail-oriented analyst with 20 years of experience in research, budgeting, and operations. Seeking to transition to work in a mission-driven organization. Strong interest in international work and higher education.

• 10 years of experience analyzing corporate investment strategies and managing database for large global information company, resulting in prospecting tool for clients  (2012-2022).

• Served as Treasurer and Chair of Budget Committee on Board of Directors for local school and education foundation non-profits. Managed $135K budget and all accounting transactions. Successfully executed fundraisers raising $60+K for school organization (2009-2015).

• Staff Assistant for multiple Investment Officers at international organization handling administrative tasks, communication, travel, scheduling, and finance decision meeting recordings.

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Teams).

• M.A. International Affairs, George Washington University; B.A. Economics, St. Lawrence University.

• Dedicated learning professional, teacher, and program manager with 10+ years experience, eager to transition from education to learning and development after living overseas during a three-year career break.

• Managed Advanced Academic Program serving 1000+ students and 100+ educators.

• Coordinated a learning program with exceptional agility and skill, demonstrated by creating, prioritizing and documenting detailed student portfolios, maintaining extensive databases, organizing instructional resources, and facilitating collaborations with teams and key stakeholders.

• Successfully coached teachers to upskill their use of instructional strategies through highly engaging, instructor-led training, mentoring, infographics, and modeling.

• Forged positive relationships with key stakeholders in order to collaborate and implement a strategic vision for the use of critical and creative thinking strategies and advanced curriculum.

• Created highly engaging visual content with computer software such as Google Suite and the Microsoft Office Suite to communicate ideas and reach diverse audiences.

• Master’s in Arts and Teaching and BS in Liberal Studies, James Madison University.

• Tech-savvy operations professional with expertise in marketing, community outreach, and business development. After 12 years as a successful entrepreneur, eager to transition to an operations, project management or marketing role in a more traditional business structure.
• Owner of award-winning tea shop. Recipent of “Best Tea Shop” award by Northern Virginia Magazine 4 years in a row as well as numerous other awards including Best Business Owner.
• Partnered with 100+ local and national businesses to develop creative and revenue- generating products and events.

• Managed up to 7 employees, creating policies and procedures that allowed business operation to run efficiently with minimal touch points.

• Oversaw all aspects of operations, including bookkeeping, payroll, human resources, customer service, procurement, customer shipping, vendor managment, and inventory control.

• Developed a strong online presence and grew an impressive and local social media following.

• Proficient in Google Suite, MS Office Suite (Word, Excel, PowerPoint, Publisher), and social media and videoconferencing platforms, product management platforms (Trello, Jira, Asana, Monday), Marketing and Design Platforms (Canva, Adobe Suite, Mailchimp, Constant Contact).

• B.A., Science, Shenandoah University.

• Creative, organized project management professional with excellent client relationship management and customer service skills. Excited to re-enter the workforce after a brief break where she started her own small business and engaged in project work managing social media for a local commercial real estate company.
• Currently owns a craft-based small business where she grew her social media following on multiple platforms and operated at a net profit within the first six months.
• 10+ years of experience in customer service across hospitality, dentistry, marketing, and investment banking industries.
• Learns and adapts quickly in fast-paced, changing environments. Expertise in cultivating and managing customer and client relationships as well as in creating a positive, high-energy workplace.
• Received 8 performance-based awards for quality, customer service, and leadership, culminating in being named Team Member of the Year at Wells Fargo Advisors.
• Proficient in Google Suite, MS Office Suite (Word, Excel, PowerPoint) and video conferencing platforms. Advanced proficiency in HootSuite and Canva.
• S. in Marketing and B.S. in Biology from George Mason University.

• Executive level professional interested in expanding her skillset aperture through fractional/PT roles to advance to CEO position of a community-focused nonprofit or B corporation.

• 25+ years of operational team leadership with expertise in strategic planning, process improvement, program /account management, and team development in both the military and nonprofit space.

• 6 years with a Forbes Top 25 national nonprofit specializing in product donations to a vetted network of charitable organizations (2016 – 2022). Personally designed and implemented over 20 donation programs with top retailers. Promoted to Vice President managing 5000+ nonprofit recipients of over $2B in goods.

• 20 years with the U.S. Navy as a logistics officer (1995-2015) leading teams and departments in cargo and troop movements, international exercise planning, shipboard food service, and retail operations. Awarded the Admiral Stan Arthur Award for Team Logistics while deployed in support of OEF in Kuwait.

• Proficiency in MS Office Suite, Salesforce and Netsuite CRMs, and Magento e-commerce platform. Engaging and authentic presenter and storyteller.

• B.A., Sociology, Tulane University. Certified Nonprofit Management Executive, Georgetown University.

• Professional services and project management professional with 23+ years of experience leading engineering teams, managing accounts, and process improvement in the technology and financial services industries
• Additional experience as proposal administrator providing full-cycle proposal support for land surveying and civil engineering company
• Expertise leading teams up to 100 employees in software design, development, technical training and support; highly skilled in complex project management, meeting deadlines and budgets with sales and engineering teams, from product software design to implementation
• Proficient in MS Office Suite, Zoom, Google Suite, and Project Management and CRM tools
• BS in Computer Science from Bentley University

• Business and Data Analyst with 10 years of experience in project management and operations in non-profit and government sectors.
• Currently working as a Reporting Specialist for a non-profit organization, reviewing financial statements for accuracy and compliance. Produce weekly, monthly, and quarterly internal and external qualitative and quantitative reports.
• Served as the Director of Kandahar Custom House in the Ministry of Finance in Afghanistan and supervised 100+ employees. Increased revenue over 25% after creating and applying new business analytics and reporting tools.
• Served as Operations Manager for a non-profit in Afghanistan focused on improving health, education, and agriculture development. Supervised staff of 11. Successfully managed two research projects focused on girl’s access to education, including collecting and analyzing data.
  Proficient in MS Office Suite, including advanced Excel. Proficient in several data analysis tools, including Tableau, SQL, Python, SPSS, R, Power BI..
• MBA, South China University of Technology (leading research-intensive university) and BBA, Bakhtar University, Kabul, Afghanistan.

• Strategic non-profit/association leader with 20+ years of experience growing a trade association’s R&D programs. Expertise in accelerating the deployment of innovative research, tools and technologies to improve electric utility operations and advance clean energy and sustainability goals.
• Earned 3 promotions as her program portfolio grew in scope, size and responsibility. During her tenure, she contributed to the doubling of membership to 950+, quadrupling of dues revenue to $1.3 M, and expansion of services. Program earned an American Society of Association Executive’s “Associations Advance America” award.
• Program management expertise, including implementing new, value-added services, producing educational resources and content, and improving lifecycle grant and scholarship process efficiencies through use of new technology. Managed staff, a $3.9M budget, hundreds of Association-funded grants and scholarships, and several federally-funded collaborative agreements.
• Proficient in Google Workspace, MS Office Suite (Word, Excel, PowerPoint), Basecamp, association management software (Aptify), lifecycle grant management software (Foundant), marketing software (RealMagnet), survey software (Alchemer – formerly SurveyGizmo), accounting/business applications (Power BI, Certify, Paylocity), and social media and video conferencing platforms.
• Bachelors, Environmental Studies & Geography (double major),  Binghamton University, State University of New York.

• Nonprofit manager with 20 years of experience in diverse roles. Passionate and skilled at collaborating with organizations to develop internal processes to help them more effectively and efficiently accomplish their missions. Excels at project management and writing; prioritizes collaboration and establishing trust on all projects.

• Most recently served as operations consultant at a music school (3 years). Led a project to reform the school’s student intake process, which included the roll-out of a new Salesforce CRM platform. Additionally, catalyzed an internal workgroup focused on improving coordination and customer service across all five campuses.

• Served as Chief of Staff at a small nonprofit transitioning from start-up to established organization. Helped set organizational priorities and operating procedures, built a collaborative organizational culture.

• Additional experience includes creating a framework for partnership building, policy writing, data analysis, board management, education programming/policy, and training.

• Proficient in MS Office Suite, Google Workspace and Salesforce CRM.

• MS in Nonprofit Leadership from the University of Pennsylvania; BS in Journalism from Indiana University. Has participated in board and nonprofit leadership training programs and is an avid volunteer.

• Project management and education professional with 14 years of experience in higher education
• Expertise in recruiting, training, budget preparation, presentations, and program management for student programs focused on career coaching and engagement
• As Program Manager for community college tutoring center recruited, trained, and managed logistics for 20+ member staff, provided student support, and led outreach to 15K+ students across multiple campuses
• Proficient in Google Suite, MS Office Suite, video conferencing platforms, Blackboard, and WordPress
• MA in Education from Framingham State University; BA in English from Westfield State University

• Insurance industry leader with 25+ years of experience spanning roles in claims operations, IT business consulting, project oversight, and strategy & process management
• Skilled in process improvement while maintaining customer engagement with expertise in centralizing support functions, reducing variations and expense, and improving staff retention
• Proficient in MS Office Suite, Outlook, SharePoint MS Office Teams, WebEx, and Skype
• BA in Management and Business Administration from American Intercontinental University

• Public health professional with 20+ years of experience in design, implementation and marketing health promotion programs in nonprofit organizations
• Experience running complex systems in fast-paced, deadline driven environments and  developing community outreach programs to improve health and wellness outcomes across a range of demographics and ages
• Additional experience managing of volunteer services at a nonprofit social service agency with focus on recruitment, screening and training; oversees the management of 300 volunteers
• Proficient in MS Office Suite, Google Suite, and Salesforce
• MS in Health Policy & Management from Harvard T.H. Chan School of Public Health; BA in Cultural Anthropology from the University of California, Berkeley

• Business leader with 15+ years of experience in product management, sales, customer experience, and operations in the educational tours industry (EF Educational Tours)
• Demonstrated history of executing strategic initiatives that require cross-functional collaboration, scaling processes for growth while maintaining an exceptional customer experience
• Spearheaded redesign of operational processes for 200+ employees improving year-over-year NPS scores and 5-star customer ratings
• Successfully launched a new product within the educational tours industry, directed product marketing/branding, pricing, customer experience, and sales enablement strategies
• Proficient in MS Office Suite, Google Suite, Power BI, Tableau, CRMs, Microsoft Teams, Slack, and Zoom
• MBA from Suffolk University and BA in Business Administration & Management from Robert Morris University

• Project and Operations Manager with 8+ years of experience implementing cross-functional systems to enhance people and data management tools for a large nonprofit
• Business operations leader with a focus on managing the development of volunteer management tool, engineering and product development; created library of dynamic online training materials for end users
• Former investment banking analyst (3+ years) with experience in account management for global financial services clients (Royal Bank of Scotland and Citizens Bank) with a focus on Latin American clients
• Advanced proficiency in Excel and MS Office Suite, Google Workspace, Salesforce, Mailchimp, Leadr, Realm, Camtasia; fluent in Portuguese, Spanish and English; advanced data and business analysis skills
• BS in International Business and Management from Fairfield University

• PMP-certified project manager with 20 years of experience working in the association/nonprofit sector. Passionate about leading and managing new initiatives and adapting to changing business needs.

• Director of Instructional Design and E-learning at the National Association of Home Builders (NAHB) for 10 years,. Worked with diverse set of stakeholders to create and revise 50 in-person and online educational courses for 13 designation programs

• While at NAHB, created and implemented first e-learning plan; co-led the development of the first standardized educational webinar process and pricing model; co-led the procurement and implementation process for NAHB’s first LMS; and worked with internal and external teams to develop NAHB’s first on-line course and other hybrid learning models.

• 10 years of experience in progressively responsible program management roles at The National Center for Missing & Exploited Children (NCMEC). Served as first Project Manager for newly developed international affiliate where she directed their World-Wide Campaign against International Child Abduction and helped expand global partnerships

• Proficient in MS Office Suite, Google Suite, Adobe Acrobat Pro DC and videoconferencing platforms including Zoom, Microsoft Teams, and Google Meet.

• M.S. in Justice, Law and Society from American University; B.A. in International Relations from the University of Southern California; and PMP-Certification from PMI.

• 15+ years of experience in administrative and grants management functions. Eager to transition back to to grants-focused role in the non-profit sector after brief career break during which she earned a Bachelor’s degree.

• Currently serves as volunteer Grants Management Assistant for a music organization.Researches grant opportunities and assists in grant-related document editing.

• Held administrative support positions in healthcare sector (2014-2018). Designed and implemented workflow processes to control hundreds of active medical records. Provided general office support to include scheduling, claims, and correspondence.

• 11 years of experience in Federal grants program administration (2001-2012). Worked independently and with teams to analyze policies and regulations and write SOPs. Expertly screened, processed, and tracked high volumes of pre-award and post-award documents at all stages of the grantmaking cycle.

• Proficient in MS Word (advanced) and Excel (intermediate), with basic proficiency in PowerPoint, Google Docs, Zoom, Grants.gov, and Neon CRM.

• Bachelor of Individualized Study, Communications in Arts Nonprofit Enterprise, George Mason University, 2020. Associate of Applied Arts, Music, Northern Virginia Community College.

• Director-level operations and project manager with proven leadership ability, successful management of simultaneous global projects from customer project initiation through execution and closure
• 23 years of SaaS experience in the financial services industry focused on electronic transaction processing; built, mentored and lead teams of 5 to 100+ in every functional area of software design and development, technical training and support, project delivery, and implementation
• VP of Operations implementing operations structure, process and procedures for restaurant/catering company (2019-2020).
• Technical skills include Microsoft Office Suite, Google Suite, and project management platforms
• BS in Computer Science from Bentley College

• Currently volunteering with five non-profits after taking buyout from large financial services corporation. Seeking to transition to mission-focused work utilizing 25+ years of experience in project management, product development, facilitation, and relationship building.

• Currently provides financial literacy mentoring and instruction, marketing and Board member leadership, strategic direction and decision making, and community event support to 5 nonprofits on volunteer basis.

• 25+ years at a financial services corporation with progressive career advancement to Director.  Received 7 awards for leadership, implementing a risk-controlled framework, building partnerships, influencing others, and going above and beyond to bring initiatives to market in a fast-paced environment.  Appointed to Finance committee to increase college recruiting and retention, develop and execute training programs, and to improve managerial effectiveness.

• Proficient in Slack, Zoom, MS Office Suite, Google Suite, and Sharepoint.

• M.A. and B.A. in Economics from the University of Texas at Austin and Howard University, respectively.  Public Relations certificate, the George Washington University.

• 10+ years of project management experience, specifically in events and higher education industries.
• Currently Independent Consultant to larger strategic planning firms, where she oversees all aspects of corporate conference management in the hybrid, in-person and virtual spaces.
• Experience in managing and planning projects from conception to execution, including budgeting, contract negotiation and review, venue sourcing, sponsorship management and engagement, speaker management, on-site and remote audio/visual support and management, vendor management, and transportation and travel management.
• Expertise in CVENT, Bizzabo, Swoogo, Grip, Intrado, Zoom. Proficient in MS Office Suite
• M.S. and B.S. both from Radford University. Currently seeking a PMP and CMP certification.

• Program Manager and Compliance Specialist with 20+ years experience developing targeted programs for older adults and at-risk populations. Skilled in quality assurance, process streamlining, training, and regulatory oversight in highly regulated industries, including nonprofits, state government, and private sector.
• Nutrition program manager for nonprofit, 162-bed retirement home (2017 – 2020). Developed quality assurance programs, instituted policies and procedures, and developed programs to improve outcomes, reduce costs, and adhere to industry standards and regulatory statutes.
• Managed $4M territory of accounts for large-scale food distributor (2015 – 2016). Conducted business reviews to analyze spending and identify cost-savings strategies, presenting findings both orally and via Excel reports.
• Provided regulatory oversight and guidance to nursing homes, hospitals, day care facilities, and schools (2005 – 2013). Conducted audits and presented training to ensure state and federal guidelines were met and funding received.
• Created new programs for nonprofit continuing care retirement community (1995 – 2005).Successfully led departments through 15+ state and federal surveys with zero deficient practices identified throughout the course of her career.
• Proficient in MS Office Suite, Google Suite, and custom data management systems.  B.S. in Nutrition & Dietetics, University of DE.

• Seasoned higher education professional with 19 years’ experience in auxiliary and student services in large university systems
• Experience spans management, supervisory, staff development, student mentorship, customer service, program development, and event operations; direct management of $250K annual operating budget and indirect support of $12M departmental budget
• Hired, trained, and supervised 30+ student staff members for more than 120 events per semester; implemented surveys and analysis to develop strategic plans for improving student events and internship programs
• Technical skills include Microsoft Office and Google Suite as well as Handshake, CBORD Odyssey & Micros, Lenel OnGuard, and PeopleSoft
• MBA from UMass Dartmouth and B.S. in Biology from the University of the West Indies

I.G. is a genuine and strategic account manager with the ability to think big and drive rapid and sustained growth. She has 12+ years’ experience in the hospitality industry working with Fortune 500 companies, international corporate clients, small businesses, non-profits, large universities, and destinations to identify and expand new programs and opportunities. She is highly experienced with working on complex collaborative projects and overseeing diverse teams. From years of event program management, she thrives at anchoring people and resources around a common goal and building strategic partnerships and innovative programs that drive results, all while balancing the technical and operational aspects of the project. Currently, she is working on freelance projects, partnering with a full-service event management business on the technical and operational aspects of virtual conference and meeting management. From 2018-2020, she served as a Key Account Manager for a leading destination management company in Boston, and later spearheaded Business Development for the company. The account she managed in this position accounted for ~40% annual revenue for the company and the client recognized her consultative approach. From 2010-2018, she was promoted three times within Aramark, a leading food service company where she worked with Boston University and Berklee College of Music in management and director roles to support their operations run more efficiently. In 2018, she was personally awarded vendor of the year by her client at Berklee. She has a Bachelors in Hospitality Administration from Boston University. She is proficient in using Salesforce, CRM systems, Google Suite products and MS Office products.

D.Z. is a PMP-certified Business/Systems Analyst with 20+ years experience working for a Fortune 500 company in global supply chain management. From 2015-2020, she supported the transition of a global scheduling tool to a web-based application for 600+ employees. She also managed the transition from legacy to SAP order fulfillment, resolving 95% of data errors to ensure a smooth transition. From 2000-2015, she simplified the scheduling rules setup saving processing time, provided requirements to automate the software revenue recognition process, transitioned executive revenue highlights to a global application, and supported a major divestiture. From 1995-2000, she played in integral role in migrating scheduling to a global application by maintaining a task plan, executing test cases, and providing pre- and post- implementation support. She is proficient in SQL query writing. D.Z. has a BS degree from Bridgewater State University and a Project Management certification from George Washington University.

Results-driven, operations and project manager with superior customer service, people, project and quality management backed by strong analytical skills. She began her career with a global market research firm as a Secretary/Admin and was repeatedly promoted to increasingly accountable roles as Financial Administrator for the Northeast Region, Account Executive and for the past 12 years has been an Operations Lead responsible for building and maintaining client relationships, recently with industry leaders such as L’Oreal, Johnson & Johnson and Nestle. She consulted with client teams to design custom databases and develop timelines to ensure on-time quality deliverables. She provided timely problem resolution by proactively identifying and rectifying gaps in customer service. In parallel she developed and delivered a Consultative Skills Training Program, developed Standardized Communication Templates resulting in improved quality and client and team satisfaction, and evaluated, documented, and provided training on several internal tools. She was named “Manager of the Year” and selected for special initiatives including travel to India to collaborate with a key business partner. She is proficient in MS Office, Google Suite, and multiple proprietary applications/platforms. She has participated in training for AECR (Achieving Extraordinary Client Relations), Influencing and Consulting Skills for Win-Win Outcomes, and Change Management workshops. She has a Bachelor of Science from the University of Connecticut and completed Accounting at Harvard University Extension School.

Dynamic professional with proven ability to build and maintain superior client and vendor relationships and 15+ years of program/project management, event planning, marketing, and technology staffing. For 12 years C.L was a program manager for many high-profile pharmaceutical & medical device companies to receive FDA approval and to market. She started in this industry as a programmer and quickly moved her way up to program management. Her approach to building and maintaining successful projects is strong communication, team mentoring, and managing risks ahead of time. She is a well-rounded individual and believes that to be successful, it is about positive morale and the efforts of the entire team. In her most recent role, C.L was Director of Operations at a new startup where she was managing operations, client management, internal & external hiring, and marketing efforts. Prior to her most recent role C.L worked for 3+ years as an Account Manager in the direct hire recruiting roles with a focus on permanent placements for clients and candidates. C.L has experience working as a General Manager in the health club and restaurant industry and has also invested some of her time working in the real estate industry. She has a degree from Newbury College in Business Management & Marketing.

N.N. has over 15 years of experience in program, product, and project management in both nonprofit and for-profit sectors. She also has experience in marketing (online and in print), budgeting and pricing, analytics, and event planning. She thrives on seeing projects and events go from ideas to execution and loves to help companies reach their goals. N.N. is proficient in Google Suite, MS Office, web and email marketing tools, account management software, social media, and much more. She also loves to dig into quantitative data that is waiting to be analyzed. Prior to this, she served as Product Director for a Toronto-based tour operator specializing in adventure travel. She has a Bachelor of Science degree in Psychology and Sociology.

P.C. has 25 years of experience in marketing and project management in the hospitality industry. For the past 20 years, she held various digital marketing and operations roles at a Fortune 500 company, achieving a ‘Key Contributor’ performance rating reserved for the top 5% of associates. Most recently, she oversaw the marketing of exclusive offers at 7,000 hotels worldwide, doubling revenue over 6 years to $225+M in 2019. She managed the development, maintenance and budget for a loyalty platform in Salesforce and BrandWorks. Throughout her career, P.C. has excelled at writing/editing internal and external communications, developing and implementing annual marketing plans, managing reporting & analysis and email marketing. From 2003-2006, she generated record annual profit from Marriott’s credit card partnership with Visa. She started her career in meeting and event Planning with Hyatt, Doubletree and Quadel Consulting. She has a BS, Cum Laude, from Virginia Tech.

V.C. is a project management and senior events management professional with 25+ years of experience working mostly for global corporations and supporting multi-million dollar projects. She recently built and maintained a global regulatory and compliance program for a newly launched short-term vacation rental division of a major international hospitality company.  She researched, analyzed and provided direction on the regulatory landscape in global markets, including 42 countries in Europe and the Americas. She monitored and provided guidance on changing legislation in 27 U.S. states and territories.  V.C. designed and built tools to create a regulatory and compliance procedures framework, prepared tax assessments by market, prepared an annual regulatory audit, prepared quarterly continent regulatory review sessions, identified hotel territorial restrictions and advised continent teams.  Earlier in her career, V.C. managead events for corporate, non-profit and a U.S. Presidential administration. She is skilled at negotiating, securing and modifying major multi-million dollar contracts for housing, air travel, ground travel, meeting space, food and beverage and destination management companies for hundreds of international programs to minimize risk and exposure and planned for cost-recovery.  V.C. is proficient in MS Office Suite; cloud-based collaboration tools including SharePoint, Team and One-Drive; and video conferencing products including SKYPE, Webex and Zoom.  She has a BS from the University of Dayton.

Y.R. has 10+ years of program management and operations experience working for nonprofits and universities. Most recently, she was a Program Manager for a USAID-funded project, where she was responsible for program design and execution. Prior to this, she was a Program Manager with Upwardly global, managing relationships with foundations, implementing organizations, governments and private sector partners. She was also responsible for ensuring that the organization’s investments were cutting-edge in nature and strategically aligned. From 2015-2017, Y.R. was Assistant to the Executive Director at Georgetown University’s Center for Social Impact & Innovation. Prior to this, she served as Assistant Director of George Mason University’s Center for Social Entrepreneurship.  Y.R. has an MBA from George Mason University.

Army veteran and versatile management professional with a decade of project and program management experience providing successful business outcomes across several different industries, frequently under especially challenging conditions in the Middle-East and Southwest Asia. For the past 3 years, K.L. has focused on furthering his education while launching a small business partnership with a former client reselling network services and hardware, which is currently on schedule to exceed first-year revenue targets. From 2008 to 2016, he provided management services for a small Federal Government contractor, successfully leading the delivery of over $120M in contracted services for several U.S. Government agencies, predominately the Department of Defense and Department of State, along with a number of aid organizations and commercial businesses. After completing his first project on schedule and under budget as an Independent Contractor in 2011, K.L transitioned into a direct role with the company and was assigned to improve a struggling project, which he later built into a full program and complementary line of business. In addition to expert management skills, he has supported past organizations directly or in consultative capacities providing proficient business development support, proposal writing services, research and analysis, report writing, auditing services, business administration, and strategy development. K.L. earned his Master’s in Business Administration (MBA) from Western Governors University in 2017, a Master’s Certificate in Lean Six Sigma Black Belt (LSSBB) from Villanova University in 2019, and he has held a Project Management Professional (PMP) certification with the Project Management Institute (PMI) since 2013. He has experience working with M.S. Office, PowerPoint, Excel and SharePoint, as well as Salesforce, Zoho, and Project Libre.

Management professional with 20+ years of experience in areas including retail, finance, and compliance. For the past 3 years, she led complex programs to develop and improve compliance capabilities, including compliance policy frameworks and integration of compliance standards and controls in operations. From 2005-2015, she worked at a national bank where she was promoted 6 times up to the level of VP/area manager in charge of 5 stores and over 100 employees. Before that, J.L. worked in finance at State Street in London from 2001-2005, sales in Singapore from 1997-2001, and sales in NYC from 1993-1997. She has a Masters in Ethics and Compliance from the New England College of Business and Finance, a Bachelors in International Business Management from Bentley College and is an ITAR/EAR Accredited Export Professional from Export Compliance Training Institute.

M.V. is a business and marketing professional with over 12 years of experience managing multifaceted projects and teams within her department and across the company. For the past seven years she has worked for an international tableware company in increasingly responsible roles where she succeeded in managing teams, projects and marketing programs in a high-growth, fast-paced work environment. During her time there she was promoted twice in 3 years and increased consumer sales revenue in first six months of 2018 by 67%. Prior to that, she was an Account and Project Manager for a marketing firm where she managed promotions for Fortune 500 clients, supervised and managed teams, developed and executed account strategies and marketing programs. She is fluent in German, has a Bachelors in International Business Management from the Virginia Commonwealth University and has continued her professional development through leadership and project management courses throughout her career.

H.F. is a sales and management professional with over 20 years of experience in both the non-profit and technology industries. In her most recent role with a non-profit, she sold print and digital advertising as well as convention event sponsorship and exceeded their advertising sales and revenue goals. She had a similar role at Wolf Trap where she also developed a new source of revenue for them. Over the past 11 years, she has been solely responsible for managing the entire sales process from lead generation, sales proposal creation, invoicing and follow up. She is organized and adept at multitasking. She is proficient in Microsoft Office, Google Drive, Email and Calendar and has a Bachelor’s in Business Administration from Marymount University.

J.F. is a US Veteran (Coast Guard) with an active Top-Secret Security Clearance and 30+ years of senior-level program management and operations management experience. He has a background in strategic planning, human capital management, workforce development, logistics planning and management, process improvement, quality assurance, and training and development. J.P. is also tech-savvy and an Excel wiz, with a strong background in financial planning & analysis and budgeting & forecasting.  In his most recent position with the Coast Guard from 2016-2018, J.P. was assigned to DOD’s Office of Compensation, where he provided program and policy guidance related to a $9B compensation budget for all DOD personnel. From 2011-2016, he was Director of Workforce Management, Human Capital and Resource Directorate, where he orchestrated the development of service-wide policy and workforce plans to manage a 7,000-person workforce. While at the Coast Guard, he led crisis operations for 17 hurricane operations, including managing personnel, supplies, and equipment and coordinating with FEMA and state and local authorities. He has an MBA from The George Washington University and a BS in Finance and Business from the University of South Florida. He is excited about transitioning to a commercial or nonprofit environment.

D.M. (McLean, VA) has 50+ years of diversified business experience, which offers potential solutions to interim business needs – (Partner with Ernst & Young, CFO and CEO of a $60 million import/export company, founder and CEO of a $7 million import/export company, and founder of a vibrant business advisory practice). In his business advisory practice, D.M. currently helps small business owners start,
grow and exit their businesses. Prior to this, in 2000 D.M. purchased the inventory for one product line from his former company, cut his own deal with the Japanese supplier and founded an import/export company, growing it from one product line ($3 million annual sales) to 5 product lines ($7 million annual sales) in 5 years. D.M. sold the business in 2005 to start his business advisory practice. In 1990 D.M.
became the CFO (and later CEO) of a $30 million import/export business, which doubled in size during his time with the company. The owner died in 1999 requiring D.M. to liquidate the company in a timely fashion for the benefit of the owner’s wife. At Ernst & Young, from 1961 to 1990, D.M. served a diversified audit client base working through the ranks from staff accountant to Partner. He has a Bachelors in Finance and Accounting from California State University at Los Angeles and is a CPA.

P.B is a CMP-certified Meeting Planner with 8+ years of experience working in the association and government contracting industries. She has experience managing small VIP meetings as well as conferences with 200-1000 attendees. She also managed hotel arrangements for a city-wide event with 30,000 attendees. P.B. is currently freelancing, working mostly as a contractor planning and supporting government meetings. Prior to this, she worked for 5 years as a Meeting Planner at the American Institute of Aeronautics and Astronautics, National Association of County and City Health Officials, and Institute of Medicine. Her expertise includes speaker and VIP management, onsite lead, logistics, hotel sourcing and contracts, process streamlining, CSR databases and event software management. She speaks Japanese at an intermediate level. She received her BA from American University in International Studies.

M.B. is an experienced business and technology solution delivery leader possessing strong organizational and management skills within financial services, non-profit and benefits outsourcing sectors. Prior to leaving the workforce in June 2017, she was responsible for the program management of a proprietary developed software-based video conferencing platform including; implementation, marketing, communications and customer service for over 20K+ users. From 2002 to 2014, as VP Business Analysis & Data of Fidelity Charitable, the largest non-profit donor advised fund, she managed a team of 8 to 10 project managers/analysts, led the annual technology business prioritization efforts and as a member of the Operating Committee, was charged with delivering on strategic initiatives, successfully achieving targeted growth goals. Prior to this she held several analysts, client and project management roles within the Fidelity Investments benefits outsourcing business focused on providing exceptional client service, new product and operational processes development. Recognized for her strategic acumen and her experience in program and project management, she was recruited to join multiple start-up/growing businesses within her career at Fidelity Investments. She has a Bachelors of Arts from Merrimack College. Available up to full time with flexibility.

An experienced administrative professional with strong communication, finance, project management and event planning skills. For the past 11 years, she has worked in higher education where she is responsible for budget management, financial reporting and post-award administration of grants for various academic programs. She prides herself on her ability to interact successfully with students, faculty, colleagues and donors. She has planned events, supervised work study students as well as managed department payroll, expenses, and reimbursements. Prior to her career in higher education, she spent 10 years in the software industry in tech support, business analyst and database administration roles primarily working with marketing departments. She is proficient in Microsoft office applications and has website management experience using Sitecore and Dreamweaver tools. She earned a Bachelor of Arts degree in Economics from Boston College.

K.T. has 25+ years of high-level operations experience, including managing HR and recruiting functions, call centers, and facilities for both large and small organizations. She has routinely taken on special project and initiatives, including overseeing complicated office moves. Since relocating to the area in 2010, K.T. has been an independent Business Consultant, providing HR and operations support to small businesses and working with commercial real estate attorneys conducting complex settlements. From 1993-2009, K. T. worked for Anthem Blue Cross Blue Shield (government contractor), where she quickly moved through the ranks and successfully managed up to 300 associates (HR supervisors, HR associates, administrative clerks, medical review RN’s, analysts, customer service and claims, etc.). Her work at Anthem involved recruiting, interviewing, on boarding, staffing, training, manpower planning, and forecasting in a virtual, multi-state environment. She also oversaw three separate department moves and build outs, each involving over 300 people, as well as large system integration projects. She began her career working in HR for a retail giant, managing daily operations of a department that serviced over 5K employees.

N.A. is a versatile professional.  Her most recent position was at Fidelity (2007 – 2017).  She started as a Senior Analyst in Strategic Planning and Project Management (2007 – 2011), where she analyzed key metrics to identify and track business opportunities. Here she tapped her technology and analytical thinking to turn metrics into innovative ideas and improve efficiency. She won an award in 2010 for outstanding client experience. From 2011 – 2013 she became a Client Conversion Manager where she had more direct interaction with advisors and became more relationship focused. Fidelity was moving to a web based platform and she developed and managed a project plan, facilitated webinar and in-person demos to teach inhouse stakeholders and external clients. Her next roles were in the strategic client experience, collaborating with product and technology departments to take client feedback and build better systems. She also created focus groups of internal and external stakeholders to develop and deliver strategy. Lastly, N.A. was a Platform Manager from 2015 – 2017, where she led a marketing workstream, creating / managing materials for customers as Fidelity developed their first digital offering. She worked with inhouse communication groups to create client materials and provided subject matter expertise on client touch points. N.A. also won several other awards and participated in leadership development for Fidelity’s top talent. She loves technology (across any industry), project management and administration. She has advance proficiency with MS Office, SQL, Hyperion, Salesforce and has some experience with QuickBooks. She has a BS in International Business and Trade and an MBA, both from Saint Peter’s University in NJ. Available 20 to 30 hours per week. Pay rate: $30/hr.

C.B.M. currently serves as special assistant/consultant to the president of a family owned company that provides specialized support and supervision to adults with intellectual disabilities. In this capacity she provides leadership for educational services, strategic and project planning, community outreach initiatives, metrics development and assessment services to the growing residential and day services organization. C.B.M.’s prior work experience encompasses nearly 20 years in higher education. She served as Vice President and Dean of Students at the School of the Museum of Fine Arts in Boston, MA from 2010 -2011, and Associate Director of Academic Programs and Policy at the Massachusetts Department of Higher Education from 2010-2011, (only left because she was recruited by SMFA to assist with transition), Associate Dean of Students at Wheaton College in Norton, MA (2003-2010), and Associate Dean of Students at Utica College of Syracuse University (1999-2003, promoted three times). C.B.M. has also taught at both the graduate and undergraduate levels. C.B.M. holds a Doctorate in Educational Leadership and Policy (Johnson and Wales University), a Masters in Higher Education Administration (Syracuse University) and a Bachelors in Communications and Public Relations (Utica College of Syracuse University). Available 20 to 30 hours per week. Pay rate: $30+/hr.

A.P. offers more than a decade of experience in project management and consulting, with experience working in federal government contracting and non-profit environments. Since 2015, A.P. has been an independent consultant, providing project management and administrative services to a variety of clients. From 2014-2015, she was Senior Program Manager for the National Council on Aging’s Center for Healthy Aging. She managed the Center’s technical assistance initiatives for a portfolio of state grantees and served as a team lead for the Center’s website re-design and content management. From 2003-2014, she was a Senior Consultant and Project Manager on an NIH contract tasked with making NIH evidence-based research publications available to local communities. She managed the dissemination process and provided senior government clients with recommendations for improved operations. From 2001-2003, she worked for The Brookings Institution where she supported its Executive Education Program and served as its only in-house expert for science and technology, vetting speakers and proposing conference topics. A.C. is adept at working in both Microsoft and Mac, She holds a BS from the University of Maryland, College Park.

A.Y. has 10 years of experience in administration, digital marketing, advertising, account management, and project management. As a Project Manager at The Alliant Group from 2014-15, she partnered with inter-disciplinary internal and client stakeholders to develop and execute reports and comprehensive project plans, and presented to marketing and business audiences. From 2011-14, A.Y. was at Catalyst Search Marketing, where as a Project Manager she drove success of industry-leading P&G brands and developed strategic project plans to build brand awareness and increase ROI. She was responsible for executing all client advertising deliverables. At Jumptap in 2010-11, she was a Campaign Manager and Administrator. She is able to multitask effectively in any position and environment, particularly with startups. She is proficient with Microsoft Project, Word, Powerpoint, Outlook, Excel, Jira, Google Analytics, Google Adwords, Omniture and Salesforce. She has a B.A. in History from the University of Massachusetts.

T.O. brings over 16 years of experience in IT project management and the design and implementation of technology solutions for financial and government clients. He served as a Project Manager and Director of Strategy Consulting for Experian Decision Analytics for 12 years, where he led the development and deployment of technical engagements for clients including JP Morgan Chase, American Express, Bank of America, Orange Communications, and others. T.O. helped design new functionality and develop the product roadmap for production software. Additionally, he was responsible for implementing those solutions in large-scale production environments, working directly with clients to insure successful deployment. Among the systems T.O. designed and helped implement include land reporting and delineation software for a government client and optimization decisioning software for a large number of financial and telecommunication industry clients. He has led design implementation project teams of varying sizes, applying extensive project management techniques. He holds a BA in Psychology and Philosophy from New Mexico State University and an MBA from the American Graduate School of International Management.

• 15+ years of experience in senior project management and operations, with strong data research and analysis skills. Recently obtained Certificate in Small Business Accounting through 15-week intensive program offered by Merrimack College that included financial and managerial accounting, QuickBooks, and Excel.
• Currently active volunteer, including managing concessions at local high school, which involved converting manual inventory and sales systems to Excel.
• Project Manager for ORI (2016-2017), a research, data analytics, and consulting firm. Led team in determining client needs, mining databases, and delivering results to improve client’s understanding of its data sets.
• At Associates for International Research, Inc (1989 – 2004), held roles of increasing responsibility culminating in her leading the Data Research and Analysis Department as Senior Manager.  Managed staff of research analysts, worked on product development, and consulted with senior client service executives to assure deliverables met client expectations. In earlier roles, analyzed cost-of-living data and studied international economies while overseeing a survey staff.
• Proficient in MS Office Suite (Advanced Excel) and QuickBooks.
• B.A., Boston University and a Bachelor of Economics, Clark University.

J.S. has 15 years of IT and SDLC project management experience across both federal and commercial sectors, including large and small businesses. She currently teaches an evening software development project management course at ITT Tech.  From 2011-2015 she was a Senior Project Manager for an education software firm, where she managed a large-scale data migration initiative. In this role she led, coordinated and tracked progress for internal staff and multiple software vendors.  From 2009-2011, she worked for as small federal government contractor as the sole Project Manager on a GSA contract to develop a project information web portal.  From 2005-2009, J.S. worked for Monster Government Solutions as part of the project management team that created a web portal for USA Jobs, a job applicant tracking systems used government-wide.  Her primary focus in these roles were ensuring contract scope, schedule and budget requirements were understood, maintained, and effectively reported to C-level executives and client leadership. She also gained expertise in both commercial and federal contracts review and administration. J.S. is advanced proficient in MS Office Suite, with specialization in Excel, Project and PowerPoint. She has experience in software ticketing/incident systems using JIRA and REMEDY and CRM systems such as Salesforce. She has a MBA from John Hopkins and a Bachelors from Virginia Tech.

A.W. is a seasoned business professional with almost 20 years of experience in telecommunications and high-level technology consulting. She has a background in vendor management, customer liaison, detailed project planning, business process life-cycle and design, executive briefing, training as well as statistical analysis. She worked at Sprint for 5 years as Project Manager in Information Technology. A.W. was in charge of executive reporting, an internal web-site, software maintenance releases and asset management. Prior to Sprint, she has worked at several organizations including 5 years with MCI Telecommunications that included 5 promotions within 5 years and a cross country relocation. A.W. holds a masters degree in Business Administration from The American University in Washington, DC and a Bachelor of Science in Business Administration from Colorado State University.