Administrative and technical writing professional with over 20 years of experience, currently working on a contract basis updating an operations manual to submit to an intelligence organization for evaluation and accreditation. She worked as a remote administrative assistant from 2018-2020. From 2010 – 2015 she worked for Securis, a rapidly growing electronics recycling company that was positioning itself for franchising. She was responsible for documenting, evaluating, and updating operating procedures for multiple departments, and created a company-wide training website housing more than 350 documents. J.O. worked with the VP of Operations to achieve ISO 14001 (environmental management system) and OHSAS 18001 (occupational health and safety) standards as well as R2 (responsible recycling) certification. She received the Employee of the Month certificate twice in four years. Prior to Securis, she was a senior member of the technical staff for Litton TASC (now Engility), where she provided configuration management, technical training, and database support for government projects using a variety of computer platforms and software applications. She is strong at compiling technical information from a variety of sources and packaging it in a cohesive format. From 2000 until 2009, and from 2015-2017, she lived abroad and worked in the U.S. Embassy in Tbilisi, Georgia and Prague, Czech Republic. She is proficient with the MS office suite and Google products and has a BS from Albright College.

M.B. is a seasoned public relations and marketing communications professional, with a specialization in financial policy issues. From 2014 -2020, he was a high-performing member of the Media Relations department of AARP, where he was involved in more than 200 positive news media placements annually. His work was instrumental in the successful launch of AARP economic security initiatives in the areas of: savings and investing, retirement planning, employment and re-careering, consumer fraud education, Social Security claiming strategies, mortgages, and taxation. M.B. previously held positions in the financial services industry, serving as Director of Public Relations and a member of the Marketing/Communications departments at Folio Investing and Edelman Financial Services. He is an accomplished writer and editor, and is proficient at cross-channel marketing that leverages earned and paid media, content development and social media. M.B. holds a Bachelor’s degree in journalism from Penn State University.

A.T. is a B2B communications and marketing professional with 20+ years of experience in a variety of industries. Specializing in marketing programs, business writing and public relations, A.T. combines analysis and research with creativity to develop powerful marketing. Over the last 13 years, A.T. has run her own marketing firm, providing everything from marketing plans to messaging to integrated campaign design. Her most recent contract included four years with an aerospace and defense company where she successfully pitched trade publications, assisted with rebranding and developed sales tools such as collateral, case studies and blog posts.  A.T. currently works with an area nonprofit, where she has secured numerous TV interviews and print articles and arranged high-profile meetings and events, the latest generating $40k in fundraising. Prior to establishing her own business, A.T. worked for a large software company, first in their U.S. office and then in the U.K. where she became the country marketing manager.  A.T. is proficient in MS Word, Excel and PowerPoint and familiar with Salesforce. She as a Bachelors in International Affairs from James Madison University.

Expert writer and editor with over 30 years of experience in the financial services industry, primarily in employee communications, education, and reference spaces. She is a consultant, currently working with clients in the financial services, insurance, legal training services, and B2B marketing sectors. Her work includes writing and editing a variety of education and reference solutions for employees in digital, print, and content management system formats, plus customer-facing communications such as letters, blogs, and other website content, and social media posts. In addition, she provides executive coaching to writers in various jobs and functions. Before starting her consulting career, S.E. spent nearly 25 years at Fidelity Investments, working as an instructional designer, project manager, and editor for a learning and development group supporting frontline representatives working with retail customers. She grew the group’s editing team from one to five full-time editors, who provided comprehensive editing and consulting services for instructional designers, other writers, and leaders in the retail, workplace, and institutional investing lines of business. S.E. has expert-level skills with Microsoft Office tools (Word, PowerPoint) and the Chicago Manual of Style; advanced-level skills with Microsoft productivity tools (Excel, Teams) and the AP Stylebook; and is proficient with various workflow tools (Jira, Workfront) and e-learning development software (Articulate, Captivate). She holds a BA from Middlebury College (Middlebury, VT).

S.P. is an award-winning technical writer and editor with 12+ years of experience managing documentation projects to meet an organization’s compliance, training, or customer service goals. Her diverse experience includes positions in government, technology, and higher education. Currently, S.P. creates and edits sensitive internal documents, updates web content, and manages electronic records for a higher education provider. Between 2003 and 2015, S.P. worked six years at U.S. embassies in Guatemala and Cuba. In various roles, she planned and executed complex writing projects, including reports for Congress and the executive branch and social media outreach. From 2000-2003, as an independent contractor, S.P. created online help systems and interactive, web-based training modules for technology and wireless industry clients. From 1997-2000, S.P. worked as a technical writer and web content manager for software and eLearning companies in the Seattle area, documenting nearly every phase of the software and web development life cycles. S.P. is advanced proficient in MS Office Suite and proficient in WordPress, CommonSpot, Hootsuite, Adobe Creative Cloud, HTML, RoboHelp, MS Project, and MS Teams. She has a BA from Grinnell College and a Professional Certification in Technical Writing and Editing from the University of Washington.

For over ten years, this versatile, meticulous technical communicator has helped organizations keep their documentation literate, functional, and on time. YJ writes and edits documentation sets for a global leader in cloud infrastructure and digital workspace technology. From 2012 to 2017, she wrote documentation and managed a team of writers and graphic designers at Western Digital. YJ got her start in high-technology in the mid-2000s by writing for SanDisk, Sun Microsystems, and MySQL. In the early 1990s, she joined the army as a combat medic. YJ specializes in writing engineering documentation such as configuration guides, datasheets, installation guides, product specifications, user manuals, and white papers. YJ is chronically curious and considers herself a life-long learner. She holds a Bachelor of Science in Nursing, an associate degree specializing in computer technologies, and a technical writing certificate.

Army veteran and versatile management professional with a decade of project and program management experience providing successful business outcomes across several different industries, frequently under especially challenging conditions in the Middle-East and Southwest Asia. For the past 3 years, K.L. has focused on furthering his education while launching a small business partnership with a former client reselling network services and hardware, which is currently on schedule to exceed first-year revenue targets. From 2008 to 2016, he provided management services for a small Federal Government contractor, successfully leading the delivery of over $120M in contracted services for several U.S. Government agencies, predominately the Department of Defense and Department of State, along with a number of aid organizations and commercial businesses. After completing his first project on schedule and under budget as an Independent Contractor in 2011, K.L transitioned into a direct role with the company and was assigned to improve a struggling project, which he later built into a full program and complementary line of business. In addition to expert management skills, he has supported past organizations directly or in consultative capacities providing proficient business development support, proposal writing services, research and analysis, report writing, auditing services, business administration, and strategy development. K.L. earned his Master’s in Business Administration (MBA) from Western Governors University in 2017, a Master’s Certificate in Lean Six Sigma Black Belt (LSSBB) from Villanova University in 2019, and he has held a Project Management Professional (PMP) certification with the Project Management Institute (PMI) since 2013. He has experience working with M.S. Office, PowerPoint, Excel and SharePoint, as well as Salesforce, Zoho, and Project Libre.

M.P is a seasoned grants management, proposal management, and project management professional with 20+ years of experience leading teams on global health initiatives. Since 2012, she has been an independent global public health consultant. From 2011-2012, she worked for The World Bank, where she supported the implementation of a social protection program in Haiti and helped design a $15M maternal and child health and capacity building program. From 2007-2011, she worked for the Adventist Development and Relief Agency, where she was promoted to Bureau Chief of the New Business Development Bureau. She oversaw annual pursuits of over $300M in federal and international grant funding and proposal development efforts. Her work led to a 20% increased win rate and the identification of best practices and improved management systems. M.P. has an MPH from Loma Linda University School of Public Health and a BS in Business Administration from Southern Adventist University. She is certified in nonprofit board governance and coaching.

C.J. is currently self-employed as a Proposal Consultant. Most recently, he served as the senior proposal manager for a FlexProfessionals client that needed to rebuild its proposal shop’s capabilities in the wake of some employee turnover. In addition, he provided capture support to another FlexProfessionals client that was positioning an opportunity with FEMA. Prior to that, he was the lead content integrator for a Marine Corps food services proposal with a contract value of $3B. In another previous assignment, he performed business development services for a company pursuing business primarily with USAID, DOS, and international government agencies. Before becoming a consultant, C.J. worked for 20+ years primarily as a Proposal Manager for various federal government contractors, including Data Networks Corporation/ASRC Federal, Dynamics Research Corporation/Engility, Ultra Electronics/Prologic, and The Boeing Company. He has extensive experience in the areas of: proposal writing and editing, color team reviews, capture management and facilitation, business development process optimization, federal marketing research and analysis, and post-award lessons learned analysis. He has an MPA from Indiana University Bloomington and BA from Saint Joseph’s University. C.J. is a member of both the Association of Proposal Management Professionals and the Grant Professionals Association. He holds a Foundation Level certification from APMP.

S.F. is a freelance copywriter with 25+ years of experience in corporate communications and generating copy that drives sales. She specializes in simplifying a complex message and presenting it in an easy-to-understand, conversational style. Since 2012, S.F. has been a Freelance Writer/Creative Consultant to large and small B2B and B2C businesses. She has developed rebranding strategies and related messaging, developed ads, produced videos, wrote blogs and other online content, and developed copy for web and print promotions. A small sampling of clients include: DigitalGlobe, a commercial satellite company; The Chronicle for Higher Education; Audax Health; and SocialRadar, a mobile app start-up. She has held Communications Director and Marketing Director roles for organizations such as The Art Institute (accredited creative arts college), Anaconda Press (high-end printing firm), and Grafik Marketing Communications (marketing agency). She has a BA in Journalism from the University of Kentucky.

M.W. has more than 20 years of content-management experience, specifically in the publishing industry. He started his career using online production systems to edit and produce content and has since switched to the technical side to help build and maintain content-management software. For the past four years at a major content provider in the library services industry, he has been a senior business analyst and, most recently, a technical product manager of eBooks. From 2007 to 2012, he worked at Forrester Research as a senior business analyst, where he wrote requirements for major upgrades to the company’s content-production systems. He was also an editor at Forrester Research from 1998 to 2007, sharpening its analytic research for technical leaders and executives. On a contract basis, from 2011 to 2016 he worked as an online annotator for HERE North America, evaluating its users’ geolocation search results for accuracy. His experience includes editing, requirements writing in an Agile environment, search evaluation, and publishing metadata XML standards, such as ONIX 2.1. He has a BA in Film Studies and a BS in Technical Writing from Carnegie Mellon.

S.J. has 14 years of experience in writing, editing, research, and project management. From 1999-2003, she honed her skills as a research assistant at the Dana-Farber Cancer Institute, as a proposal writer at Vanderweil Facility Advisors, and as an administrative coordinator. From 2003-2007, S.J. worked as a research coordinator at the Dana-Farber Cancer Institute and Tufts Medical Center. This role included study recruitment, focus groups, study management, standardized assessments, IRB regulations, data collection, editing of manuscripts and presentations. Research projects focused on long-term quality of life issues with pediatric patients. Most recently S.J. was a writing tutor at Mt. Ida College. She has a Master’s in Mass Communication from Boston University College of Communication. She has a Bachelor’s in Psychology from the University of Rochester.

A.K. has 17 years of experience as an independent content marketing writer and editor specializing in health and wellness. After training as a journalist and working as a newspaper reporter, health writer, and magazine editor, she launched her own freelance writing business in 1997. She has written articles for many newspapers and magazines, including The New York Times, The Los Angeles Times, MORE, Woman’s Day, Reader’s Digest, Prevention, Shape, Health, Fit Pregnancy, and Martha Stewart Living. She has also created digital content for WebMD, LifeScript,WeightWatchers.com, and other popular websites. As a book collaborator, she has co-created 11 consumer health books, including two New York Times bestsellers. As a content marketing writer, she has worked with many healthcare organizations, including the American Cancer Society, the March of Dimes, and Johns Hopkins School of Medicine. Clients count on her to deliver high-quality content that captures their brand voice, resonates with their audiences, and translates complex issues into compelling, behavior-changing information. She has a BA in Journalism from the Newhouse School at Syracuse University and a MA in Creative Writing from Boston College, and has taught nonfiction writing at Emerson College.