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(D.G. Burlington, MA)

Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education [...]

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  • Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
  • As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
  • Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
  • Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
  • Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
  • BA in Electrical Engineering from Tufts University
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N.S. (Braintree, MA)

Administrative professional with 20+ years of experience in operations, community relations, marketing, and HR in the nonprofit, association, and publishing industries Skilled in creating operational efficiency by streamlining administrative operations As Education Coordinator for the last 15 years with a New England trade association man [...]

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  • Administrative professional with 20+ years of experience in operations, community relations, marketing, and HR in the nonprofit, association, and publishing industries
  • Skilled in creating operational efficiency by streamlining administrative operations
  • As Education Coordinator for the last 15 years with a New England trade association managed program management, member services, and continuing education programs administration for members
  • Early career as Administrative Director with healthcare nonprofit overseeing administrative and HR functions including benefits, retirement plans, training and development, and new hire orientation/handbook
  • Advanced proficiency in MS Office
  • BA in French Language and Literature from UMass Boston
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K.R. (Sudbury, MA)

Business professional with 10+ years of recruiting, human resources, and administration experience in the retail, hospitality, and professional services industries HR expertise includes full life cycle recruiting, staffing support, HRIS maintenance, and onboarding new employees Additional experience in startup administration during launch [...]

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  • Business professional with 10+ years of recruiting, human resources, and administration experience in the retail, hospitality, and professional services industries
  • HR expertise includes full life cycle recruiting, staffing support, HRIS maintenance, and onboarding new employees
  • Additional experience in startup administration during launch phase, including managing the office setup, running call centers, and managing vendor relationships
  • Proficient in MS Office Suite, Google Suite, Slack, Salesforce, Concur, and Agile
  • BA in International Relations from Simmons College
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C.M. (Brookline, NH)

HR Professional with 9+ years of experience in implementing HR processes and procedures including payroll, benefits administration, HRIS systems, and onboarding in the higher education and hospitality industries Expertise in employee relations, management training, and HR project management; in current role was team lead on a project to impl [...]

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  • HR Professional with 9+ years of experience in implementing HR processes and procedures including payroll, benefits administration, HRIS systems, and onboarding in the higher education and hospitality industries
  • Expertise in employee relations, management training, and HR project management; in current role was team lead on a project to implement an HRIS system, ATS, and benefits administration for staff and faculty including rollout and training
  • Early career experiences in full lifecycle recruiting and union negotiations
  • Proficient in MS Office Suite, HRIS systems (Paycor, Great Plains, Benefits Advisor, ADP), payroll, Microsoft Teams, Asana, and various ATS systems
  • SHRM-CP certified, over 80 credits taken toward a Business Management degree
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A.S. (Norton, MA)

Technical Writing professional with 20+ years of experience writing software, IT, and hardware guides in the healthcare, technology, and manufacturing industries Proficiency in creating user, hardware, and facilities requirements guides; strength in managing multiple projects of various sizes and complexities with cross-functional teams D [...]

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  • Technical Writing professional with 20+ years of experience writing software, IT, and hardware guides in the healthcare, technology, and manufacturing industries
  • Proficiency in creating user, hardware, and facilities requirements guides; strength in managing multiple projects of various sizes and complexities with cross-functional teams
  • Developed the first single-source documentation for a multinational manufacturing company using Madcap Flare to improve customer access to user guides
  • Additional experience in publishing as a freelance writer for New Jersey newspapers; served as Managing Editor for STC’s Boston Broadside professional newsletter
  • Proficient in Flare, Adobe products, MS Office Suite, Slack, and WebEx
  • MS in Technical and Professional Writing from Northeastern University; BA in English and Business from Marist College
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M.S. (Carlisle, MA)

Senior accounting and finance professional with 20+ years of experience working with both small and mid-size businesses, as well as publicly traded Fortune 500 companies Expertise as Controller for various small businesses in performing finance, accounting, and HR duties including financial reporting, cash flow modeling, payroll, audits, ban [...]

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  • Senior accounting and finance professional with 20+ years of experience working with both small and mid-size businesses, as well as publicly traded Fortune 500 companies
  • Expertise as Controller for various small businesses in performing finance, accounting, and HR duties including financial reporting, cash flow modeling, payroll, audits, banking relationship management, and day-to-day operations
  • Expertise in providing real-time cost accounting models for budgeting and forecasting
  • Proficient in MS Office Suite (high proficiency in Excel), and QuickBooks
  • MS in Management from Cambridge College; BS in Accounting from Miami University of Ohio
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C.S. (Madison, CT)

Account Management and Sales professional with 9+ years of experience in the healthcare technology and luxury hospitality industries Experience leading a team of 12 Account Managers and co-leading the nationwide team of 55 Account Managers at a fast-paced, high-growth startup that went public in 2021 Additional experience in luxury hospit [...]

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  • Account Management and Sales professional with 9+ years of experience in the healthcare technology and luxury hospitality industries
  • Experience leading a team of 12 Account Managers and co-leading the nationwide team of 55 Account Managers at a fast-paced, high-growth startup that went public in 2021
  • Additional experience in luxury hospitality, consistently exceeding sales quotas 100%+ while planning and executing client programs as well as project management improving operational efficiencies
  • Advanced Proficiency in Salesforce, MS Office, Tableau, and custom data management software
  • BS in Business Management from the University of Connecticut
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A.G. (Franklin, MA)

Human Resources and Recruiting professional with 15+ years of experience in the insurance, consumer products and technology industries Current role supporting talent acquisition with high-volume, full cycle recruiting administrative tasks for luxury retail brand Additional 5 years of experience as HR Business Partner for a life insurance [...]

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  • Human Resources and Recruiting professional with 15+ years of experience in the insurance, consumer products and technology industries
  • Current role supporting talent acquisition with high-volume, full cycle recruiting administrative tasks for luxury retail brand
  • Additional 5 years of experience as HR Business Partner for a life insurance with expertise in HR operations, recruiting, benefits, internship programs, employee relations, employee orientation, onboarding/offboarding, and project work
  • Proficient in MS Office, HRIS Systems (Oracle, Employ-Ease, Peoplesoft), applicant tracking systems (Candidate Manager, Taleo, Bullhorn, Hireology) and Payroll Systems (Perfect Pay and ADP)
  • MS in Human Resources Management from Suffolk University; BS in Psychology from the University of Massachusetts, Amherst
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L.F. (Danvers, MA)

Marketing professional with 20+ years of experience managing public relations, social media, coordinating integrated campaigns, and leading partnership programs for worldwide retail brands and consumer goods PR and marketing manager for a custom apparel company (2014-2021) where she established a social media influencer program, led a multi- [...]

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  • Marketing professional with 20+ years of experience managing public relations, social media, coordinating integrated campaigns, and leading partnership programs for worldwide retail brands and consumer goods
  • PR and marketing manager for a custom apparel company (2014-2021) where she established a social media influencer program, led a multi-year sponsorship of the local NBA and NHL teams, and partnered with business development to ensure alignment of marketing channels when opening the brand’s first 20+ retail stores
  • As an Account Supervisor at a large PR agency, selected to plan and execute the agency’s annual food and nutrition thought-leadership conference, attended by 100+ industry professionals.
  • Early career experience working for Adidas America managing US PR in preparation of and during the 2010 FIFA World Cup in South Africa; supported brand relationships with licensees (FOSSIL, Silhouette Eyewear)
  • Proficient in MS Office, Google Suite, Sprout Social, and social media platforms
  • MS in Sports Business from New York University; BA in Psychology and Criminal Justice from the University of Connecticut
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N.G. (Waltham, MA)

Project management professional with 20+ years of experience in the higher education sector supporting communication and marketing functions Current role as Project Manager at renowned Boston-area university rebuilding and clarifying process diagrams for the overhaul of the payment system university-wide Prior experience at a large commun [...]

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  • Project management professional with 20+ years of experience in the higher education sector supporting communication and marketing functions
  • Current role as Project Manager at renowned Boston-area university rebuilding and clarifying process diagrams for the overhaul of the payment system university-wide
  • Prior experience at a large community college (7 years) directing an online communications team, managing and improving the organization’s online presence in video, social media, website, and online advertising
  • Led and managed a website overhaul, rebuilding it from the ground up, targeting user experience for current and prospective students
  • Advanced proficiency in Adobe Creative Suite; proficiency in MS Office Suite, web front-end tools (HTML, WordPress), social media marketing platforms; basic proficiency in Smartsheet, MS Project, and Miro
  • MBA from Northeastern University; Graduate Certificate Project Management from Northeastern University; BA in Journalism from the University of Maine
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