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D.T. (Needham, MA)

Business operations and HR professional with 15+ years of experience in the hospitality industry Expertise includes general management, business plan creation, budgeting, financial reporting, licensing/permitting, recruiting, and the role of HR generalist Additional experience as HR Consultant for a startup, providing the full range of HR [...]

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  • Business operations and HR professional with 15+ years of experience in the hospitality industry
  • Expertise includes general management, business plan creation, budgeting, financial reporting, licensing/permitting, recruiting, and the role of HR generalist
  • Additional experience as HR Consultant for a startup, providing the full range of HR services to restaurants including performance management, recruiting, employee handbooks, job descriptions, open enrollment, onboarding, progressive feedback including terminations, and exit interviews
  • General Manager of Shake Shack (grew the chain from 1 to 40 locations) handling  hiring, training, branding, and business operations; small business owner of a five-star Small Green Business Award-winning “ghost kitchen” managing marketing, vendors, facility build-out, recruitment, training, payroll, operations, and divestment
  • Previous experience as an independent hospitality consultant, providing insight and expertise in POS systems, fast casual and fine dining restaurants, wine list development, business case study research and writing, and operations
  • Proficient in MS Office Suite, Google Suite, Hirebridge/Indeed ATS, and UltiPro/ADP HRIS
  • BS in Hospitality Administration from Cornell University; PHR certified Professional in Human Resources; Certificates from the Culinary Arts Institute & Certified Wine Professional
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N.N. (Boston, MA)

Program and Project Manager with 20+ years of experience in the travel, technology, and non-profit industries Skilled in managing projects with cross-functional collaboration, data analysis, marketing (online and in print), budgeting and pricing, analytics, and event planning Additional experience in engagement and program management for [...]

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  • Program and Project Manager with 20+ years of experience in the travel, technology, and non-profit industries
  • Skilled in managing projects with cross-functional collaboration, data analysis, marketing (online and in print), budgeting and pricing, analytics, and event planning
  • Additional experience in engagement and program management for an environmental nonprofit curating classes, increasing membership, and managing staff, budgets, and marketing
  • Additional experience as a Project Manager for a global Technology Research firm
  • Proficient in Google Suite, MS Office Suite, web and email marketing tools, Salesforce, Peak 15, account management software, and social media
  • BS degree in Psychology and Sociology from Union College
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A.L. (Boston, MA)

Digital marketing professional and content creator with 20+ years of experience in the publishing, healthcare, and electronics industries Expertise in audience development, content & social media strategy, data analytics, project management, relationship building Held two positions at WBUR and developed full-funnel marketing strategie [...]

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  • Digital marketing professional and content creator with 20+ years of experience in the publishing, healthcare, and electronics industries
  • Expertise in audience development, content & social media strategy, data analytics, project management, relationship building
  • Held two positions at WBUR and developed full-funnel marketing strategies (website, podcast, email, broadcast, social media) to grow audience and revenue; additional experience developing digital content strategies for healthcare clients in the biotech and pharmaceutical industries while at ad agency Weber Shandwick
  • Coordinated breaking news coverage via social media for major news events including The Boston Globe’s Pulitzer Prize-winning coverage of the Boston Marathon bombings
  • Proficiency in Adobe Creative Cloud, email marketing and social media platforms, MS Office Suite, Google Suite, various podcast platforms, Salesforce, Slack, and Trello
  • BA in English from Barnard College
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A.P. (Sandown, NH)

Operations professional with 15+ years of experience in the telecom, professional services, financial services, public broadcasting, and healthcare industries Former small business owner of a fitness studio, managing all operations, staff of 6, AP/AR, vendors, payroll, and marketing and sales (including social media) Early career as a Sha [...]

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  • Operations professional with 15+ years of experience in the telecom, professional services, financial services, public broadcasting, and healthcare industries
  • Former small business owner of a fitness studio, managing all operations, staff of 6, AP/AR, vendors, payroll, and marketing and sales (including social media)
  • Early career as a SharePoint Administrator and Developer for a large telecom provider; created workflows for moving the company to SharePoint while also maintaining the company’s intranet and internet websites
  • Additional experience as events coordinator for a radio station in Boston and as the Promotions Director for 5 radio stations in New Hampshire; recorded commercials and public service announcements in addition to managing the syndicated morning radio show
  • Advanced proficiency in MS Office Suite, SharePoint Server, social media platforms, Camtasia, CRM/scheduling software (MINDBODY and Walla), and video conferencing platforms
  • BA in Philosophy from UMass Lowell; Certificate in Information Technology from UMass Lowell
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B.W. (Brookfield, CT)

Sales Operations professional with 20+ years of experience in the pharma, healthcare, and consumer products industries Expertise in sales support and sales planning, responsibilities included creation and delivery of sales materials for new product launches as well as core products, and providing voice of sales during product development [...]

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  • Sales Operations professional with 20+ years of experience in the pharma, healthcare, and consumer products industries
  • Expertise in sales support and sales planning, responsibilities included creation and delivery of sales materials for new product launches as well as core products, and providing voice of sales during product development
  • Skilled in the development and optimization of internal processes such as annual business planning, communications, price change, product discontinuation, E-commerce content, and retailer product quality testing
  • Additional skills in E-commerce content development and optimization as well as trade show material development (ads, e-blasts, advertorials, booth panel graphics, logistics, and selling materials
  • Proficient in MS Office Suite, MS Teams, GoTo Webinar; working knowledge of social media sites and Canva content creation and scheduling
  • MBA in Business Administration/Finance from Sacred Heart University; BS in Business Administration from Post University
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S.G. (Pepperell, MA)

Project Management and Administration professional with 12+ years of experience in the consumer services and healthcare industries Highly skilled in project management, budgets, marketing, strategic communications, stakeholder relations, account management, and managing cross-functional teams Additional experience developing/managing ther [...]

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  • Project Management and Administration professional with 12+ years of experience in the consumer services and healthcare industries
  • Highly skilled in project management, budgets, marketing, strategic communications, stakeholder relations, account management, and managing cross-functional teams
  • Additional experience developing/managing therapeutic riding programs, non-profit educational events, and volunteer programs; served as project liaison between municipalities, residential homeowners, and owners’ representatives
  • Proficient in EOS and other change management systems, accounting and management software, QuickBooks, Procore, B2W, SAGE, MS Office Suite, and CRMs
  • MA in Project Management from Southern NH University; BS in Construction Project Management from Vermont Technical College; AS in Nursing from Castleton University, and certifications in OSHA and as an EMT
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C.V. (Andover, MA)

Versatile program management professional with 10+ years of experience in the nonprofit sector Skilled in all aspects of nonprofit programming including client relationships, staff hiring and training, client coaching, and grant compliance Additional experience at a technical SaaS company supporting website clients Volunteer Web Direct [...]

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  • Versatile program management professional with 10+ years of experience in the nonprofit sector
  • Skilled in all aspects of nonprofit programming including client relationships, staff hiring and training, client coaching, and grant compliance
  • Additional experience at a technical SaaS company supporting website clients
  • Volunteer Web Director on the Executive Board of a local nonprofit, maintaining website content, creating social media graphics, and sending bi-weekly event emails to over 175 members
  • Advanced proficiency in Google Suite, Salesforce, Canva, Wild Apricot Membership Software, and several email, social media management, and videoconferencing platforms; basic HTML, SEO, and WordPress skills
  • MS in Elementary Education from Loyola University Chicago; BA in Communication Studies from Alfred University; Technical Marketing Certificate from the Startup Institute, Boston
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A.C. (Providence, RI)

Executive Administrator with 15+ years of experience in the nonprofit sector supporting companies with high-level tasks and projects Expertise in marketing content creation and management and digital marketing; skilled in high-level administration, calendaring, travel arrangement, and expense reporting CEO/Founder of a consulting company [...]

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  • Executive Administrator with 15+ years of experience in the nonprofit sector supporting companies with high-level tasks and projects
  • Expertise in marketing content creation and management and digital marketing; skilled in high-level administration, calendaring, travel arrangement, and expense reporting
  • CEO/Founder of a consulting company collaborating with nonprofits on grant writing/donation funding and administrative/social media support
    Additional experience as a nonprofit program manager ensuring that all day-to-day tasks were delegated and completed
  • Proficient in Google Suite, MS Office, Adobe Suite, Asana, Mailchimp, Monday.com, Slack, Trello, and Canva
  • Working toward a BS in Industrial-Organizational Psychology from Purdue University Global, expected graduation 2025; AS Degree in Music Performance from Schenectady Community College; certified project manager
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K.C. (Westboro, MA)

Sales and account management professional with 25+ years of experience in the telecom and data industry Client Services Director for 7+ years at a telecom/data agent; managed multiple partner relationships and customers through all phases of account governance; skilled in RFQs, renewals, order processing, and escalation resolution Project [...]

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  • Sales and account management professional with 25+ years of experience in the telecom and data industry
  • Client Services Director for 7+ years at a telecom/data agent; managed multiple partner relationships and customers through all phases of account governance; skilled in RFQs, renewals, order processing, and escalation resolution
  • Project Manager of complex networks and services with various technical teams, engineering, and clients; led account and project calls to help customers with onboarding, training, service installations, and billing
  • Proficient in MS Office/Teams, SharePoint, Zoom, Salesforce, Constant Contact, various partner/proprietary inventory systems and portals
  • BS in Business Administration from Bryant University
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C.R. (Billerica, MA)

IT and Operations professional with 7+ years of experience in the financial services and education industries Skilled in customer service, data analysis, and administrative support with focused experience managing critical tasks, gathering customer feedback, resolving customer issues, and implementing solutions to enhance client satisfaction [...]

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  • IT and Operations professional with 7+ years of experience in the financial services and education industries
  • Skilled in customer service, data analysis, and administrative support with focused experience managing critical tasks, gathering customer feedback, resolving customer issues, and implementing solutions to enhance client satisfaction
  • Early experience as a Financial Aid Officer at a trade school conducting needs analysis for financial aid packages for students and leading annual audits
  • Proficient in MS Office, Slack, Google Suite, and Confluence; certified in CompTIA A+ and ITIL 4 Foundation
  • Currently pursuing a BS in Information Technology at Western Governors University
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