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D.D. (Chelsea, MA)

Administrative and customer service professional with 13 years of experience in the life science and non-profit industries In current role at a biotechnology research startup, provides administrative and operational support including client care, donor appointment scheduling, and database maintenance Additional experience as Director of O [...]

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  • Administrative and customer service professional with 13 years of experience in the life science and non-profit industries
  • In current role at a biotechnology research startup, provides administrative and operational support including client care, donor appointment scheduling, and database maintenance
  • Additional experience as Director of Operations and Executive Assistant at a non-profit advocacy organization; duties included donor database management, fundraising and social media campaign reporting, email correspondence supporting the Executive Director, coordination of office volunteers, and travel arrangements
  • Proficient in Google Suite, MS Office Suite, video conferencing platforms, and CRM databases including eTapestry and HubSpot
  • BS in Environmental Studies from the University of Vermont
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L.C. (Hingham, MA)

Account Management professional with 10+ years of sales experience with high-end, luxury international brands Expertise in driving revenue through project management, process improvement, elevated customer service, and inventory management; handled custom orders, trade show sales, and brand marketing As Studio Manager for a creative agenc [...]

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  • Account Management professional with 10+ years of sales experience with high-end, luxury international brands
  • Expertise in driving revenue through project management, process improvement, elevated customer service, and inventory management; handled custom orders, trade show sales, and brand marketing
  • As Studio Manager for a creative agency is responsible for overseeing the timelines and deliverables for client branding, packaging, and website redesign projects; additional experience at a global luxury brand in sales management, sales operations and account specialist roles
  • Proficient in MS Office Suite, Google Suite, QuickBooks, and social media platforms
  • BA in Communication from the University of Connecticut
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M.S. (Lexington, MA)

Technical Product Manager with 20+ years of experience implementing software and component product solutions for private, nonprofit, and government programs Currently leading a $2M Agile software development project managing and executing comprehensive project plans and is the designated liaison between sponsors, staff, subcontractors, and e [...]

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  • Technical Product Manager with 20+ years of experience implementing software and component product solutions for private, nonprofit, and government programs
  • Currently leading a $2M Agile software development project managing and executing comprehensive project plans and is the designated liaison between sponsors, staff, subcontractors, and end-users
  • Experience directing day-to-day operations and business development activities of a group procurement business with $10M annual sales, and executing the mobilization project plan for the product line relaunch; additional skills collaborating with small to medium-sized businesses on identifying and implementing strategic web solutions
  • Early career (10+ years) as Senior Engineer/Product Manager for government contractors in the defense industry, managing product launches, business development, and operations
  • Proficiency in MS Office Suite with advanced skills in Excel, MS Project, Salesforce, Tableau, WordPress, PHP/HTML5/CSS
  • MS in Materials Engineering from Northwestern University; BS in Materials Engineering from MIT
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A.S. (Waltham, MA)

Administrative professional with 20+ years of experience in the real estate and non-profit industries Strengths in high-level administrative support, expense reporting, meeting scheduling, and database management; extensive experience in busy office operations including relocation, commissions processing, and escrow account management Profici [...]

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Administrative professional with 20+ years of experience in the real estate and non-profit industries

Strengths in high-level administrative support, expense reporting, meeting scheduling, and database management; extensive experience in busy office operations including relocation, commissions processing, and escrow account management

Proficient in MS Office Suite, SharePoint and Adobe Acrobat; experienced in facilities management

BS in Plant and Soil Science from UMass Amherst; Certificate in Accounting from Bentley University; Notary Public and licensed real estate agent

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(D.G. Burlington, MA)

Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education [...]

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  • Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
  • As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
  • Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
  • Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
  • Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
  • BA in Electrical Engineering from Tufts University
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N.S. (Braintree, MA)

Administrative professional with 20+ years of experience in operations, community relations, marketing, and HR in the nonprofit, association, and publishing industries Skilled in creating operational efficiency by streamlining administrative operations As Education Coordinator for the last 15 years with a New England trade association man [...]

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  • Administrative professional with 20+ years of experience in operations, community relations, marketing, and HR in the nonprofit, association, and publishing industries
  • Skilled in creating operational efficiency by streamlining administrative operations
  • As Education Coordinator for the last 15 years with a New England trade association managed program management, member services, and continuing education programs administration for members
  • Early career as Administrative Director with healthcare nonprofit overseeing administrative and HR functions including benefits, retirement plans, training and development, and new hire orientation/handbook
  • Advanced proficiency in MS Office
  • BA in French Language and Literature from UMass Boston
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K.R. (Sudbury, MA)

Business professional with 10+ years of recruiting, human resources, and administration experience in the retail, hospitality, and professional services industries HR expertise includes full life cycle recruiting, staffing support, HRIS maintenance, and onboarding new employees Additional experience in startup administration during launch [...]

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  • Business professional with 10+ years of recruiting, human resources, and administration experience in the retail, hospitality, and professional services industries
  • HR expertise includes full life cycle recruiting, staffing support, HRIS maintenance, and onboarding new employees
  • Additional experience in startup administration during launch phase, including managing the office setup, running call centers, and managing vendor relationships
  • Proficient in MS Office Suite, Google Suite, Slack, Salesforce, Concur, and Agile
  • BA in International Relations from Simmons College
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C.M. (Brookline, NH)

HR Professional with 9+ years of experience in implementing HR processes and procedures including payroll, benefits administration, HRIS systems, and onboarding in the higher education and hospitality industries Expertise in employee relations, management training, and HR project management; in current role was team lead on a project to impl [...]

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  • HR Professional with 9+ years of experience in implementing HR processes and procedures including payroll, benefits administration, HRIS systems, and onboarding in the higher education and hospitality industries
  • Expertise in employee relations, management training, and HR project management; in current role was team lead on a project to implement an HRIS system, ATS, and benefits administration for staff and faculty including rollout and training
  • Early career experiences in full lifecycle recruiting and union negotiations
  • Proficient in MS Office Suite, HRIS systems (Paycor, Great Plains, Benefits Advisor, ADP), payroll, Microsoft Teams, Asana, and various ATS systems
  • SHRM-CP certified, over 80 credits taken toward a Business Management degree
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A.S. (Norton, MA)

Technical Writing professional with 20+ years of experience writing software, IT, and hardware guides in the healthcare, technology, and manufacturing industries Proficiency in creating user, hardware, and facilities requirements guides; strength in managing multiple projects of various sizes and complexities with cross-functional teams D [...]

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  • Technical Writing professional with 20+ years of experience writing software, IT, and hardware guides in the healthcare, technology, and manufacturing industries
  • Proficiency in creating user, hardware, and facilities requirements guides; strength in managing multiple projects of various sizes and complexities with cross-functional teams
  • Developed the first single-source documentation for a multinational manufacturing company using Madcap Flare to improve customer access to user guides
  • Additional experience in publishing as a freelance writer for New Jersey newspapers; served as Managing Editor for STC’s Boston Broadside professional newsletter
  • Proficient in Flare, Adobe products, MS Office Suite, Slack, and WebEx
  • MS in Technical and Professional Writing from Northeastern University; BA in English and Business from Marist College
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M.S. (Carlisle, MA)

Senior accounting and finance professional with 20+ years of experience working with both small and mid-size businesses, as well as publicly traded Fortune 500 companies Expertise as Controller for various small businesses in performing finance, accounting, and HR duties including financial reporting, cash flow modeling, payroll, audits, ban [...]

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  • Senior accounting and finance professional with 20+ years of experience working with both small and mid-size businesses, as well as publicly traded Fortune 500 companies
  • Expertise as Controller for various small businesses in performing finance, accounting, and HR duties including financial reporting, cash flow modeling, payroll, audits, banking relationship management, and day-to-day operations
  • Expertise in providing real-time cost accounting models for budgeting and forecasting
  • Proficient in MS Office Suite (high proficiency in Excel), and QuickBooks
  • MS in Management from Cambridge College; BS in Accounting from Miami University of Ohio
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