• Administrative and customer service professional with 13 years of experience in the life science and non-profit industries
• In current role at a biotechnology research startup, provides administrative and operational support including client care, donor appointment scheduling, and database maintenance
• Additional experience as Director of Operations and Executive Assistant at a non-profit advocacy organization; duties included donor database management, fundraising and social media campaign reporting, email correspondence supporting the Executive Director, coordination of office volunteers, and travel arrangements
• Proficient in Google Suite, MS Office Suite, video conferencing platforms, and CRM databases including eTapestry and HubSpot
• BS in Environmental Studies from the University of Vermont

• Account Management professional with 10+ years of sales experience with high-end, luxury international brands
• Expertise in driving revenue through project management, process improvement, elevated customer service, and inventory management; handled custom orders, trade show sales, and brand marketing
• As Studio Manager for a creative agency is responsible for overseeing the timelines and deliverables for client branding, packaging, and website redesign projects; additional experience at a global luxury brand in sales management, sales operations and account specialist roles
• Proficient in MS Office Suite, Google Suite, QuickBooks, and social media platforms
• BA in Communication from the University of Connecticut

• Technical Product Manager with 20+ years of experience implementing software and component product solutions for private, nonprofit, and government programs
• Currently leading a $2M Agile software development project managing and executing comprehensive project plans and is the designated liaison between sponsors, staff, subcontractors, and end-users
• Experience directing day-to-day operations and business development activities of a group procurement business with $10M annual sales, and executing the mobilization project plan for the product line relaunch; additional skills collaborating with small to medium-sized businesses on identifying and implementing strategic web solutions
• Early career (10+ years) as Senior Engineer/Product Manager for government contractors in the defense industry, managing product launches, business development, and operations
• Proficiency in MS Office Suite with advanced skills in Excel, MS Project, Salesforce, Tableau, WordPress, PHP/HTML5/CSS
• MS in Materials Engineering from Northwestern University; BS in Materials Engineering from MIT

Administrative professional with 20+ years of experience in the real estate and non-profit industries

Strengths in high-level administrative support, expense reporting, meeting scheduling, and database management; extensive experience in busy office operations including relocation, commissions processing, and escrow account management

Proficient in MS Office Suite, SharePoint and Adobe Acrobat; experienced in facilities management

BS in Plant and Soil Science from UMass Amherst; Certificate in Accounting from Bentley University; Notary Public and licensed real estate agent

• Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
• As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
• Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
• Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
• Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
• BA in Electrical Engineering from Tufts University

• Administrative professional with 20+ years of experience in operations, community relations, marketing, and HR in the nonprofit, association, and publishing industries
• Skilled in creating operational efficiency by streamlining administrative operations
• As Education Coordinator for the last 15 years with a New England trade association managed program management, member services, and continuing education programs administration for members
• Early career as Administrative Director with healthcare nonprofit overseeing administrative and HR functions including benefits, retirement plans, training and development, and new hire orientation/handbook
• Advanced proficiency in MS Office
• BA in French Language and Literature from UMass Boston

• Business professional with 10+ years of recruiting, human resources, and administration experience in the retail, hospitality, and professional services industries
• HR expertise includes full life cycle recruiting, staffing support, HRIS maintenance, and onboarding new employees
• Additional experience in startup administration during launch phase, including managing the office setup, running call centers, and managing vendor relationships
• Proficient in MS Office Suite, Google Suite, Slack, Salesforce, Concur, and Agile
• BA in International Relations from Simmons College

• HR Professional with 9+ years of experience in implementing HR processes and procedures including payroll, benefits administration, HRIS systems, and onboarding in the higher education and hospitality industries
• Expertise in employee relations, management training, and HR project management; in current role was team lead on a project to implement an HRIS system, ATS, and benefits administration for staff and faculty including rollout and training
• Early career experiences in full lifecycle recruiting and union negotiations
• Proficient in MS Office Suite, HRIS systems (Paycor, Great Plains, Benefits Advisor, ADP), payroll, Microsoft Teams, Asana, and various ATS systems
• SHRM-CP certified, over 80 credits taken toward a Business Management degree

• Technical Writing professional with 20+ years of experience writing software, IT, and hardware guides in the healthcare, technology, and manufacturing industries
• Proficiency in creating user, hardware, and facilities requirements guides; strength in managing multiple projects of various sizes and complexities with cross-functional teams
• Developed the first single-source documentation for a multinational manufacturing company using Madcap Flare to improve customer access to user guides
• Additional experience in publishing as a freelance writer for New Jersey newspapers; served as Managing Editor for STC’s Boston Broadside professional newsletter
• Proficient in Flare, Adobe products, MS Office Suite, Slack, and WebEx
• MS in Technical and Professional Writing from Northeastern University; BA in English and Business from Marist College

• Senior accounting and finance professional with 20+ years of experience working with both small and mid-size businesses, as well as publicly traded Fortune 500 companies
• Expertise as Controller for various small businesses in performing finance, accounting, and HR duties including financial reporting, cash flow modeling, payroll, audits, banking relationship management, and day-to-day operations
• Expertise in providing real-time cost accounting models for budgeting and forecasting
• Proficient in MS Office Suite (high proficiency in Excel), and QuickBooks
• MS in Management from Cambridge College; BS in Accounting from Miami University of Ohio