20+ years of business operations, project management, writing and editing, and business analysis experience. Currently certified Project Management Professional (PMP) eager to transition to administration/project canoordination role.

6+ years as Co-founder/Owner of a boutique publishing company where she published 11 products in both e-book and print format from 2015-present.

As a Business Operations Manager at Cognosante, LLC (2014-2015), led redesign of existing CRM application to collect metrics for 350+ users to report health enrollments under the Affordable Care Act.

As a Senior Consultant at CGI Federal (2009-2014), led a small team supporting the development of the HealthCare.gov website. On another program, served as project manager of small team responsible for all software deliverables. Increased contract revenue from $3.5M to $6M.

As Deputy Project Manager at Apptis (2007-2009), she increased contract value from 5 million to 17 million over 2 years. Received the Apptis Circle of Excellence award in 2008 and 2009.

Proficient in MS Office Suite (Word, Excel, PowerPoint), MS Access, social media platforms, Mac and Windows operating systems.

Masters in Natural Resources and B.S. in Biology, Virginia Tech and certified PMP.

Client Success Manager with 15+ years of experience in account management, operations, and administration. Currently WebEx and Zoom Conference Moderator with  3+ years of experience managing online conferences for federal and commercial clients.

10+ years of experience in recruiting and HR support. specializing in interviewing and evaluating candidate skills. conducting new hire orientations, verifying employment status (E-Verify) and serving as new employee point-of-contact. Updated Employee Referral Program and HR Coordinator Manuals.

Extensive experience providing executive support, managing office operations, and providing exceptional customer support.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and Zoho Office Suite.

Currently pursuing B.A. in Media and Communication Studies, University of Maryland, University College.

Well-rounded Business Analyst with multi-discipline experience in process mapping and continuous improvement based on principles of LEAN Six Sigma and validated by performance metrics.

Reduced processing time for field reports by 50% in 6 months in 2021.  Created a Power BI Dashboard to track submittal and resolution of field reports for nonconformances. Used this data to identify trends across product lines and identify the root cause.

Developed an internal, in-process audit for welds on nuclear aircraft carriers and submarines in 2011. Reduced weld defects by 30% in 4 months by re-training welders and creating a collaborative learning relationship between the first line mechanics and inspectors.

Assisted a medical provider expand their practice to a second location in 2015. Reduced their accounts receivable by 30%, implemented a new, more agile and user-friendly EMR and migrated historical data to continue to serve patients without interruption.

MBA, College of William and Mary. LEAN Six Sigma Greenbelt.

Project coordination and customer relations professional. Currently working in administrative role and eager to transition to marketing and events management. Prior experience in marketing, media outreach, branding and messaging.

Served as a customer relations specialist for 10+ years while managing long-term projects for large corporate accounts.

Worked 7 years at a global retail chain and was promoted 4 times.  Become Senior Visual Merchandise Coordinator for entire chain, providing  850+ stores with visualand marketing concepts/direction.

Proficient in Google Suite, MS Office Suite (Word, Excel, Powerpoint), Adobe Photoshop and AutoCAD.

B.S., Marketing, minor-Business Management, Indiana University of Indiana.

Experienced Instructor and Facilitator for both private sector and federal government, most recently serving as an Intel Educator with CIA for the past 14 year

Managed programs and projects related to training and facilitation, succession planning, and employee relations. Successfully prioritized competing demands, working independently and interdependently.

Certified Level One Instructor, Certified Administrator MBTI, Gallup StrengthFinders, DiSC.

Established commercial US office for an EU based biotechnology start-up. Responsible for daily operations, including bookkeeping, AR/AP, invoicing, collections, monthly sales taxes, inventory management, HR functions, expense reports, order fulfillment, travel and calendaring

Proficient in MS Office Suite, QuickBooks (Desktop and Online), Salesforce, SAP-Arriba.

B.A., Communications, Florida Atlantic University.

Over 25-years of experience in program management, event planning, recruitment, evaluation and career advising for federal government, non-profits and academia. Seeking to transition to an administrative role.

Researched and networked opportunities in STEM to create a diverse workforce. Recruited and referred candidates to potential employers, admissions staff and recruiters based on employer needs

Skilled in initiating and executing complex administrative and management projects .

Investigated outcome data of participants over a 15-year time span. Surveyed and analyzed programs ranging in size from 25-1000 participants

Conducted, arranged, and managed virtual meetings with up to 100 participants using Zoom or simlar technologies. .

Proficient in MS Office Suites, LinkedIn, Facebook,  and Twitter.

20 years of diverse professional experience that includes administration, customer service, non-profit development, health and wellness management, and international diplomacy.

Recently returning to U.S. after serving as an international US diplomat (2019-2022).

VP of Development and Fundraising (2016-2019) for private primary institution. Strategized and guided initiatives to increase community financial support. Converted fundraising campaigns from paper to user-friendly, digital platforms resulting in more successful campaigns.

15 years of experience in health and wellness management. Successfully pivoted to remote platforms during pandemic to continue serving clients. Developed a user-friendly workout app to make programs more widely accessible.

Experience in sales and marketing, working for credit card processor, merchant acquirer, and bank credit card issuer providing payment processing, merchant and related payment services to financial institutions in the United States, Eurrope, Canada, Mexico, and Puerto Rico.

BA in English from Columbus State University.

As a contract technical writer for seven years, produced software documentation and training materials from initiation to completion. Published and created standards for online training using MiS Word, PowerPoint, MS Teams, and SharePoint. Interviewed and gathered data from Subject Matter Experts. Completed needs assessments and curated knowledge databases.

Proficient in Articulate Storyline, Vyond, Agile, SDLC, and SaaS, MS Teams, and Learning Management Systems.

MA in Teaching from National-Louis University; Certificate, Engineering Management from George Washington University; MA, Global Marketing from George Mason University; BA in Journalism from Temple University.

Communications and publications professional with 30+ years of federal government experience in customer outreach, writing/editing, an web content management/presentation. Excellent organizational skills, detail-oriented, and accountable.

Communications Officer for large cadre of deployed intelligence officers (2009-present). Identifies content and independently drafts articles and edits submissions from stakeholders. Collaborates with graphic artists to develop visual aids for storytelling.

As Communication Officer, addressed gaps in previous communications efforts and formulated new outreach strategy which includes two monthly newsletters, timely and relevant ad hoc messaging, and user-friendly website. Received multiple recognitions for exceptional performance.

Production Manager of The World Factbook, CIA’s premier unclassified reference publication. Promoted several times with increasing responsibilities for managing daily workflow, coordinating data acquisition, researching/writing country entries, and providing in-depth substantive reviews and editorial oversight for both digital and print versions.

Developed and managed a homeschool high school academic program; vetted and hired teachers, reviewed curriculum, coordinated class schedules, recruited students; served as volunteer for youth programs.

Proficient in MS Office Suite, Adobe Creative Cloud, WordPress, and social media and video conferencing platforms

BA Government and Politics, University of Maryland, College Park.

Project Management professional with 20+ years in the electronic security industry, eager to transition to new field while utilizing PM expertise.

As Senior Project Manager, led a team of 6 PM’s in the implementation and installation of small and large scale security systems for the Department of Justice.

Expertise in long distance project management, consistently maintained an average of 25 projects with an approximate budget of $4M.

Most recent notable project was the Federal Courthouse in Saipan, MP, which was completed in May 2021.  Forced to adjust all deliverables (material delivery, mandatory quarantines, manpower) due to pandemic restrictions and completed on time, within budget ($1.2M).

Adept in formulating processes to increase productivity.  Effective organization and communication skills.  Highly experienced in scheduling and hosting introductory and progress meetings, material ordering, and tracking of labor hours to maintain project integrity.

Proficient in MS Office Suite (Word, Excel, Power Point) and project management software (Daptiv).

Project Management Professional (PMP), DOJ Secret Clearance