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A.W. (Alexandria, VA)

  • 20+ years of customer service, project coordination, and account management experience, working 7+ years in remote work environments.

  • Recently returned from overseas, where she planned and executed community events, managed office communications and operations, and maintained databases at the U.S. Embassy in Bosnia and Herzegovina from 2019-2021.

  • As Loan Processing Team Manager for Guardian Residential Lending (2015-2017), served as central point of contact throughout complex process.  Interpreted and disseminated industry-specific information and worked on tight timelines to ensure rules, regulations, and guidelines were met.

  • At Vitera Healthcare Solutions (2003-2012), served as a Medical Software Support Technician. She was assigned special, high-priorty projects regularly and supported 5 more departments than her peers.

  • Proven success transitioning into new industries and programs and learning new systems, routines, and software programs quickly. Strong multitasking, writing, and editing skills, and proficient in MS Office Suite and Google Workspace.

  • B.S., Political Science, Seattle Pacific University.

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