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C.R. (Arlington, VA)

  • More than 8 years of experience in varied customer service, international shipping, and  office administration roles, including internationally at U.S. embassies. Passion for providing superb service and policy compliance.
  • Managed Diplomatic Pouch and Mail Room Unit at U.S. Embassy overseas  (2021-2022), coordinating dispatching of shipments with cargo airlines, customs, and  brokers.
  • Worked overseas in the Non-Immigrant Visa Section (2018-2019), providing timely  customer service to support resolution of visa adjudication issues.
  • Managed make-ready inspections (2016-2017) for residential overseas housing programs.
  • Responsible for customer service assistance to American citizens resident overseas  (2015-2016) in the areas of Social Security and other federal benefit units. Received,  reviewed, and processed passport applications, Certificate of Birth Abroad (CRBA)  applications, notarial documents, and spotted potential fraud indicators in preparation for officer adjudication.
  • Association coordinator (2012-2014) and managed registration at corporate events for various clients, including email marketing, onsite event management, website  maintenance, social media, managing registrations, processing payments, membership  renewals, and other administrative tasks.
  • Advanced proficiency in MS Office Suite, Sharepoint and social media.

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