• IT professional with experience in system administration, customer service, and administrative support across financial services, real estate, and education industries.
• As a Service Desk Technician at a financial services firm, managed user accounts, IT asset tracking, and resolved technology issues for over 250 staff, while collaborating with engineers for complex service requests.
• In a real estate company, assisted in audit preparation and data analysis, managed projects over $16M, and supported a $60M+ portfolio, enhancing customer satisfaction and reducing errors.
• Served as Financial Aid Officer at an educational institute, leading audits with no findings, providing financial guidance, managing operations, and partnering with marketing to boost enrollment.
• Proficient in IT asset management, user account management, IT Service Management tools, and supports compliance and audit readiness with ITIL 4, CompTIA Security+, and A+ certifications.
• BS in Information Technology from Western Governors University.

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