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C.S. (Silver Spring, MD)

  • Administrative professional with 24 years of experience supporting membership activities and annual conference for a national association.
  • Managed membership invoices, payments, and refunds for association with 4K+ members. Monitored installment plans for membership.
  • Responded to calls and e-mails from members regarding orders, membership, conference registration, and continuing education questions.
  • Planned and launched a national conference with attendance of 1500+, filling in for Conference Director during an extended absence. Coordinated with hotel staff, association executives, speakers/presenters, and A/V staff and other vendors. Monitored conference registration and sponsorships.
  • Reviewed, selected, and implemented a new conference platform to support improved accessibility and responsiveness from our vendor.
  • Proficient in MS Office Suite and Netforum (web-based association management system).

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