Experienced Director of Business Operations and Learning with exceptional relationship and project/product management skills. With over 20 years’ experience working in fast-paced, start-up company environments, D.B. is proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. She is a service-oriented problem solver with a drive to achieve customer satisfaction and develops positive working relationships to internal and external associations. She is a team player who is attentive to detail and is able to work in hectic environments while juggling multiple projects. Currently, D.B. is responsible for managing all product development and client relations processes, the learning management system, as well as the website, marketing, and reporting functions. Prior to her current role, D.B. worked at Quality Interactions for 10 years as Director of Product Development and Client Affairs and her primary role was to manage the distribution of their courses and to work closely with organizations to ensure their learners were successfully trained. D.B. also worked at Houghton Mifflin for 5 years as a Web Developer/Project Manager and BuyerZone.com as a Web Production Specialist. She is also a quick learner with a desire for learning new computer programs and processes. She has expertise in all Microsoft products, WordPress, HTML, Adobe Creative Suite, Salesforce, Constant Contact, Quality Assurance Concepts and Standards, Learning Management Systems and Social Media. D.B. holds a Bachelor of Science degree in Management/Marketing from the University of Connecticut.