D.M.(Silver Spring, MD) is an administrative and customer service professional with 10+ years of experience, working at U.S. Embassies. Before immigrating to the US, she spent her entire career working as an Admin Assistant at a US Diplomatic Representation Office in West Africa where she was promoted two times. She worked with multicultural teams in an environment that demanded discretion, confidentiality, and the swift prioritization of needs. In this role, she provided both executive support and customer service; managed busy calendars; handled confidential information; submitted expense requests; maintained paper and electronic files; translated and edited documents; managed travel requests; and actied as a liaison to various interal departments and external contacts. She is proficient in Office 365 and has an Associate degree in English from the National University of Benin, coupled with a Higher Diploma in Administrative and Commercial Studies from the Alliance of Française of Accra, Ghana.