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E.S. (Boston, MA)

  • Operations professional with 8 years of e-commerce strategy and performance management experience in the retail industry.
  • Senior Operations Manager for an American e-commerce company. Designed and executed strategies to reduce inventory inaccuracies, saving significant costs and improving operational efficiency. Created new workflows for suppliers that saved $220K from cancellation and reduced backorders by 49% in 6 weeks.
  • Led initiatives to increase customer-facing product availability, generating additional revenue and improving customer experience. Maximized discoverable and sellable listings, which reduced lost potential sales by 3% and decreased incident frequency by 20%, generating ~$5M additional revenue annually.
  • Additional experience includes managing operations teams, conducting data analysis, project management, and stakeholder management.
  • Proficient in SQL, Google BigQuery, Python, Looker, Tableau, Power BI, JIRA, Confluence, and MS Excel.
  • MBA with a focus on Business Analytics from the University of Massachusetts Amherst, BA in Joint International Relations / Modern Languages & Literature from Lehigh University.

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