J.C. (Gaithersburg, MD) is a PMP-certified project manager with director-level experience at large IT firms, where she has built high-performing teams, implemented strategic projects, developed streamlined processes, provided technical documentation, and ensured customer satisfaction. For the past 12 years, J.C. has built and managed global technical documentation departments and has been responsible for over 42 projects. In her most recent role at a global IT company from 2014-2017, she developed and implemented a content strategy to deliver Help applications and product documentation for hospitality software applications. J.C. accelerated go-to-market-deliverables by spearheading strategies, processes, and standards to increase productivity, and she created a platform for communication for reporting to Executive Management and stakeholders. Prior work experience includes 7 years at EMC 2 and 12 years at Hughes. She is proficient in Agile, XML Authoring tools, DITA, Microsoft applications, JIRA, and Confluence. J.C has a MS in Science and Technical Communication from Drexel University.