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J.G. (Lexington, MA)

Customer service and operations professional with 25+ years of experience in the nonprofit, healthcare, and wellness industries

Expertise in patient advocacy, grievance resolution, and customer service in the hospital environment, works as a patient liaison to improve the hospital’s customer experience

Additional focus in program management for a nonprofit including donor outreach, building strategic partnerships, fundraising, and budget management

Proficient in MS Office Suite, Google Suite, Meditech Expanse, Epic, Social Media, and video conferencing platforms

MA in Counseling Psychology from Lesley University, BFA in Film/Television from New York University

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