L.B. is an administrative and operations professional with 25 years of experience and an expertise in both customer service and data management, having managed publishing operations for non-profits and associations. She is currently an Independent Contractor providing fulfillment management services to organizations. From 2016-2019, L.B. was the Distribution Manager for the Brookings Institution Press, where she managed inventory and distribution operations, increasing sales revenue and decreasing expenses. From 2007-2016, she was the Book Operations Manager for the Council for Advancement and Support of Education (CASE), where she oversaw fulfillment, customer service, and outsourced warehouse functions. She streamlined operational processes and delivered substantial cost savings. L.B. managed inventory and fulfillment processes from 1998-2002 for the National Committee for Quality Assurance (NCQA) and received the 2001 Employee of the Year Award for Process Improvement. L.B. has advanced proficiency in MS Excel. She has a Bachelors in Economics from Douglass College/Rutgers University.