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M.A. (Herndon, VA)
- 25+ years of executive-level experience operations in the telecommunications and payments industry. Expertise in helping organizations manage their business, clients and projects. Excited to transition to a part-time role in project coordination, service delivery and continual service improvement.
- VP of Network Operations and Service Delivery for telecommunications company, where she led a complete rebuild of the Network Operations organization to include new business processes, documentation, hiring, staffing, technology, and systems. Efforts resulted in improved customer satisfaction and lower costs.
- As Director of Service Delivery for same company, managed all customer and internal projects, including new customer implementations, datacenter moves, technology upgrades, and a complete office move for headquarters, operations and engineering staff and infrastructure.
- Currently owns and operates a small business providing consulting services to new gardeners, focusing on native plants. Her skills and experience include video production, video editing, photography, researching and developing content and scheduling and publishing content to social media platforms.
- Proficient in Google Suite, MS Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Adobe Lightroom, Teamwork and Teamsupport, JIRA, Slack, Microsoft Project, ProjectLibre and Canva.
- S., Business Information Systems, Bellevue University. Professional certifications in ITIL Foundations, ITIL Continual Service Improvement, CCENT and Project
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