Communications professional with 10+ years of writing experience in both financial services and non-profit healthcare. Her writing has been customer service focused to aid in the consumer experience both online and in telephone interactions. For the past year and a half, M.L. has worked at a national market research company as a phone recruiter for focus groups. Prior to leaving the workforce, M.L. worked at Tufts Health Plan from 2005-2011 as a Senior Documentation Specialist. In this communications role, she authored and edited articles daily for the Member and Provider Services call centers’ Website. She also created comprehensive training documents that described business processes to train staff. Prior to this, M.L. worked at Bank of America for two years (2002-2004) as a marketing specialist as well as a product associate. In these roles, she managed online banking projects, created new content for the award-winning online banking site, and managed vendor relationships for Quicken and Money customers. M.L. is highly skilled in Microsoft Office products. She has an M.B.A from Babson College and a Bachelors from Hamilton College.