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M.P. (Marblehead, MA)

Results-driven, operations and project manager with superior customer service, people, project and quality management backed by strong analytical skills. She began her career with a global market research firm as a Secretary/Admin and was repeatedly promoted to increasingly accountable roles as Financial Administrator for the Northeast Region, Account Executive and for the past 12 years has been an Operations Lead responsible for building and maintaining client relationships, recently with industry leaders such as L’Oreal, Johnson & Johnson and Nestle. She consulted with client teams to design custom databases and develop timelines to ensure on-time quality deliverables. She provided timely problem resolution by proactively identifying and rectifying gaps in customer service. In parallel she developed and delivered a Consultative Skills Training Program, developed Standardized Communication Templates resulting in improved quality and client and team satisfaction, and evaluated, documented, and provided training on several internal tools. She was named “Manager of the Year” and selected for special initiatives including travel to India to collaborate with a key business partner. She is proficient in MS Office, Google Suite, and multiple proprietary applications/platforms. She has participated in training for AECR (Achieving Extraordinary Client Relations), Influencing and Consulting Skills for Win-Win Outcomes, and Change Management workshops. She has a Bachelor of Science from the University of Connecticut and completed Accounting at Harvard University Extension School.

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