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M.S. (Watertown, MA)

  • Business leader with 15+ years of experience in product management, sales, customer experience, and operations in the educational tours industry (EF Educational Tours)
  • Demonstrated history of executing strategic initiatives that require cross-functional collaboration, scaling processes for growth while maintaining an exceptional customer experience
  • Spearheaded redesign of operational processes for 200+ employees improving year-over-year NPS scores and 5-star customer ratings
  • Successfully launched a new product within the educational tours industry, directed product marketing/branding, pricing, customer experience, and sales enablement strategies
  • Proficient in MS Office Suite, Google Suite, Power BI, Tableau, CRMs, Microsoft Teams, Slack, and Zoom
  • MBA from Suffolk University and BA in Business Administration & Management from Robert Morris University

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