N.Y. is an operations and office management professional with 20+ years of experience working for small companies servicing Fortune 500 and government agency clients. Since 2011, N.Y. has been a Director at a digital document management company where she has successfully managed all aspects of business operations to include sales, marketing, billing, HR, website management and administrative functions. She is the direct point of contact for clients and successfully increased sales, doubled the company’s office space, tripled the staff and created a work environment that significantly increased employee retention. From 2005-2011, N.Y. worked for two sister marketing agencies, pioneering an online services division that became profitable in the first year. She started her career as a web developer and web content manager. She holds a BA in English from George Mason University.