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P.C. (Boston, MA)

  • Customer Service professional with 8 years experience in customer satisfaction, support, and issue resolution in call center environments for the tax and automotive industries. Specializes in providing comprehensive customer support, system navigation, and data management to enhance overall customer experience.
  • Seasonal Tax Examiner in Massachusetts. Educated taxpayers on state tax laws, rules, regulations, and policies while ensuring compliance with departmental policies and procedures. Performed outgoing calls to address delinquent taxpayer accounts, leveraging GeniSys, MassTaxConnect, and other systems.
  • Business Development Agent at an auto group; investigated and responded to customer inquiries while conducting 70 to 100 outbound calls daily to attract potential customers. Managed multi-line telephone system to answer inbound calls, schedule appointments, and address customers’ vehicle concerns.
  • Proficient in AWS Softphone, Salesforce, Zendesk, SalesForce and Five9.
  • BA in Communication Studies from Grove City College.

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