R.J. is a results-oriented, energetic learning and development professional with 15+ years of experience with technical training, project and account management, customer success management, and pre- and post-sales support in technology/IT environments. From 2008-2015 and prior from 1998-2001, R.J. worked for a leading worldwide provider of enterprise software platforms. In her most recent role as Senior Education Manager, she was responsible for the success of global, custom blended learning solutions and client account relations to ensure customers achieved significant return with their investment. Her responsibilities included leading daily program operations, managing a team of 8 instructors, analyzing and reporting program metrics to executives, and aligning content delivery with company direction. In addition, she provided account management support to high-profile clients to ensure the success of their comprehensive training solutions. From 2004-2008, R.J. was a Vendor Specialist Relationship Manager for Federal Home Loan Mortgage Corporation, where she managed strategic relationships with third party technology providers, rating agencies, and other partners to bring innovative mortgage products and services to market. She has a Bachelors in Business Administration, Computer Information Systems from James Madison University.