R.R. is a Technical Writer with 25 years of experience working in a unique blend of roles, including software product manager, project manager and business analyst. Her specialty is in the creation and maintenance of system documentation, business requirements, user guides, executive presentations, product help, and internal and external client communications. She is currently a Technical Writer, creating and updating internal software documentation, for a provider of retirement funds to public sector employees. In this role she also performed a comprehensive review of and created new help content for the company’s client-facing website. As a Product Manager and Documentation Manager at the Corporate Advisory Board from 2014-2015, she updated user manuals and created an internal training program for their Workforce Surveys product. From 2011-2013, she was Product Manager at data security software provider, Protegrity, where she elicited and interpreted client requirements for developers and wrote product documentation, release communications, and client newsletters. Prior to this R.R. was an Independent Consultant for 12 years, where she led multiple, complex projects and communicated with geographically-dispersed teams of analysts, developers and subject matter experts. R.R. is proficient in MS Office and Visio. She has a BA from SUNY at Geneseo.