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R.W. (Alexandria, VA)

  • Membership management professional with over 15 years experience in membership accounting and data analysis in the nonprofit and consulting industries.
  • Implemented data-driven strategies to increase new member acquisition by 30% and event attendance by 50% at an education-focused association.
  • Developed and executed annual membership plans and revamped end-to-end member experience, resulting in an increase in member retention by 15% and exceeding revenue goals each year.
  • Led CRM database implementation project to enhance data integrity and automate renewal processes. Managed the chapter payroll deduction program, billing, accounts receivable, and cash receipts processing.
  • Proficient in MS Office, Fonteva/Salesforce, Jira, Asana, Slack, Constant Contact, and other software tools.
  • BA in Art History/Architectural History from Hampshire College.

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