S.R. (Fairfax, VA) is an administrative, customer service, and billing analyst professional with 15+ years of experience across multiple industries. From 2017- 2018, she was a Billing Account Analyst for mid-sized telecom company, where she accurately and quickly processed over 1,000 bills/month. In addition, she researched and resolved billing inquiries, trained employees on bill processing, tested new protocol initiatives for engineers, modified Excel spreadsheets for improved data reporting, and created a first-ever technical manual. From 2014-2015, S.R. was Program Coordinator for a local nonprofit. She trained volunteers on the organization’s software systems, served as primary point of contact for agents and social workers, managed phone systems, and wrote program implementation documentation. From 2004 – 2008, she served as Office Manager and Bookkeeper for a small business. She is proficient in MS Office Suite, SAP business software, SharePoint, Peachtree accounting software, and CiVi software. She has a MA from The Catholic University of America and a BA from The University of Maryland, College Park.