S.W. is a solution-focused business analyst with 20+ years of experience working across finance and IT functions. From 2002-2020, S.W. worked as a Technical Support Specialist and Business Systems Analyst within the Finance Organization of a renowned research university in Washington, D.C. He has developed an expert knowledge of the ecosystem of one of the most widely installed Student Information Systems and an advanced understanding of many Windows and Mac O.S. desktop applications. S.W. has spent years honing his business process analysis and improvement expertise, project management methodologies proficiencies, public speaking and customer relations skills, and technical operations intelligence. S.W. coordinated small to midsize projects consisting of cross-functional teams, and served as functional/technical lead on projects integrating services, resulting in savings of more than $1M within the first year of implementation. He also managed a multimillion-dollar student receivables billing process.