Video and Phone Interview Tips


Video Interviews

  • There are several video conferencing software tools that companies use to conduct video interviews. The most common are Zoom, Skype, GoToMeeting, and Google Hangouts. All are free to join when invited to a video meeting, and some require downloading software prior to the call. If you are not already a user, explore the specific software to download or set up an account in advance. Tools:,, Google Hangouts,
  • Make sure your microphone/webcam on your computer or laptop is working.
  • Make sure that your internet connection is strong to avoid freezing of the video screen, dropped calls, etc.
  • Create a professional username if needed. If possible, similar to email.
  • Look into the camera on your computer and not at the interviewer’s face, which causes you to look down.  It is sometimes helpful to put your laptop on top of a big book like an old dictionary.
  • What does your background say about you? Organized?  Messy? Distracting?
  • Wear solid clothing and avoid busy patterns that may distract. Choose a color that is not too bright but that does not blend into the background.
  • Good posture is very important! Try not to fidget.
  • It is also important to maintain focus and project that you are listening.


Phone Interviews

Challenge:  because you can’t see the interviewer, it is difficult to tell if he/she is engaged in what you are saying!

  • Always answer the phone professionally. Your voicemail should have a professional message too.
  • If the call is unexpected, it is OK to express appreciation for call and politely ask if you can call back.
  • Treat phone interviews as you would an in-person interview: dress professionally. This will help you avoid coming across as too casual.
  • Try standing up. You will be less nervous and will project enthusiasm.
  • Only use a cell phone if you are stationary and know reception is good. Old-fashioned phones work great!
  • Be careful to avoid cutting the person off (3 second rule).


Tips for Both Phone and Video

  • Smile when you speak! You will be amazed at the effect smiling has on your energy level.  Your voice will change, and you will project yourself more strongly.
  • Have a copy of your resume in front of you so you can refer to it.
  • Minimize distractions. Pets?  Children?  Make arrangements so they are not heard or seen.  Turn off ringers to phone, text, and instant messaging.  Close windows in room to avoid outside distractions.  Close out of windows on computer to also avoid distraction.