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C.R. (Billerica, MA)

  • IT and Operations professional with 7+ years of experience in the financial services and education industries
  • Skilled in customer service, data analysis, and administrative support with focused experience managing critical tasks, gathering customer feedback, resolving customer issues, and implementing solutions to enhance client satisfaction
  • Early experience as a Financial Aid Officer at a trade school conducting needs analysis for financial aid packages for students and leading annual audits
  • Proficient in MS Office, Slack, Google Suite, and Confluence; certified in CompTIA A+ and ITIL 4 Foundation
  • Currently pursuing a BS in Information Technology at Western Governors University

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