• Well-rounded Business Analyst with multi-discipline experience in process mapping and continuous improvement based on principles of LEAN Six Sigma and validated by performance metrics.

• Reduced processing time for field reports by 50% in 6 months in 2021.  Created a Power BI Dashboard to track submittal and resolution of field reports for nonconformances. Used this data to identify trends across product lines and identify the root cause.

• Developed an internal, in-process audit for welds on nuclear aircraft carriers and submarines in 2011. Reduced weld defects by 30% in 4 months by re-training welders and creating a collaborative learning relationship between the first line mechanics and inspectors.

• Assisted a medical provider expand their practice to a second location in 2015. Reduced their accounts receivable by 30%, implemented a new, more agile and user-friendly EMR and migrated historical data to continue to serve patients without interruption.

• Superb oral and written communication skills, including presentation skills. Logical reasoning, Root Cause and statistical analysis. Experienced in interpretation and authoring of technical documents and procedures including MIL specs. Proficient in ​​​​​​​MS Office Suite, Power BI, SAP, LN, Blueprint reading and model-based drawings.

• MBA, College of William and Mary. LEAN Six Sigma Greenbelt.

• Senior level IT implementation and finance professional with 30+ years of experience in the financial services, waste management/alternative energy and hospitality industries
• Executive IT manager with a large Boston Real Estate Investment Trust company where he led the IT and risk management functions; project manager for the transformation of property management and back-office systems from RealPage and PeopleSoft to Yardi
• Additional expertise in accounting and investment management, development of IT strategic plans, disaster recovery, insurance coverage/broker selection, cybersecurity, and compliance
• Proficient in Yardi, RealPage, PeopleSoft, Dynamo, BPC (SAP product), Ultimate Software HR/PR, Compliance 11, Concur, and MS Office Suite
• MBA from University of New Hampshire; BS in Accounting from the University of Massachusetts, Lowell

• 25+ years of experience in enterprise network/telecommunications program management, contract administration, vendor management, requirements development, and strategic planning.

• Expertise in developing and leading cross functional engineering teams in developing, implementing and supporting enterprise infrastructure solutions.

• 15 years supporting the federal judiciary’s national infrastructure by centralizing network and security applications into a hybrid cloud environment improving efficiency by 25%. Managed the implementation of a centrally hosted enterprise voice over IP solution supporting 30,000 users and reducing telecommunications costs by 40%. Led the consolidation of the internal and public e-commerce networks by using virtual segmentation technology in order to reduce the cost of replacing hardware and physical infrastructure, reducing overall project costs by 45%

• Advance proficiency in Agile Framework and Scrum Methodology. Proficient in MS Office Suite, Google Suite, WebEx, Zoom, and MS Meetings.

• Bachelor of Business Administration from Averett University.

• PMP certification from PMI; Professional Scrum Master and Professional Product Owner certifications from Scrum.org

• IT professional with 18+ years of experience helping small businesses, nonprofits and educational organizations identify and implement the best IT solutions for their organizations
• Co-owned an IT services firm that worked with other local and national Managed Service Providers (MSPs); managed a field & administrative staff of 22 employees
• Expertise in diagnosing IT issues, providing solutions and managing projects for IT upgrades and implementation, strategizing targeted IT plans, and managing day-to-day administration and client services
• Proficient in MS Office, Outlook and Exchange, OneNote, Publisher, Google Suite, multiple SMB Cloud-based business applications, and Mac and PC environments
• BA in Political Science from Northeastern University

• Environmental engineering and compliance professional with more than 20 years’ experience in air and water/wastewater quality, environmental health services training, and project management at the state and city level including MWRA and Massport
• Extensive experience in regulatory compliance programs including technical quality, budgets, and schedules as well as project management (permitting, emissions inventories/testing, air monitoring) for Massport
• Additional expertise in grant application and management, lead abatement, large-scale EHS training design and delivery, and compliance audits.
• B.A. in Journalism from UMass, B.S. in Civil Engineering from Northeastern University, M.S. in Civil Engineering from UMass; Professional Engineer Certification (Civil) and OSHA certified in hazardous waste and construction site safety

• Data Analysis professional with 10+ years of experience in data analysis and process improvement with focused experience in the insurance industry. Past roles span data analysis and control for Aetna, The Hartford Insurance Group, and Bolt Solutions.
• Focused experience in Agile and Lean Six Sigma environments providing improvement solutions and automation, visualization, building need requirements, data flow enablement, process documentation, and quality control
• Client services experience includes serving as an international business liaison leading Tableau dashboard design and implementation to report complex dataset information with focus on user experience and self-service reporting
• Technical skills include Tableau, SQL, Sharepoint, HMIS, DAX, QuickBooks, and MS Office Suite
• BA in Religion from Liberty University with additional coursework in business finance, economics, and statistics; pending certifications in Tableau and SQL

• IT professional with 16+ years of experience in database administration
• Focused experience in SQL/data analysis to monitor databases and process changes to provide front-line support, improve efficiency, and reduce the amount of false critical incidents
• Additional experience in enterprise database management to support growth; utilizes advanced spreadsheet functions to ensure accurate reporting and data integrity, provides troubleshooting and report design, and interfaces with state and federal data collection departments
• Proficient in RDBMS, SQL, Oracle, UNIX operating systems, various programming languages, and advanced Excel/Google Sheets
• B.S. in Computer Science from the University of Miami; Oracle Certified Professional

S.W. is a  solution-focused business analyst with 20+ years of experience working across finance and IT functions. From 2002-2020, S.W. worked as a Technical Support Specialist and Business Systems Analyst within the Finance Organization of a renowned research university in Washington, D.C.  He has developed an expert knowledge of the ecosystem of one of the most widely installed Student Information Systems and an advanced understanding of many Windows and Mac O.S. desktop applications.  S.W. has spent years honing his business process analysis and improvement expertise, project management methodologies proficiencies, public speaking and customer relations skills, and technical operations intelligence.  S.W. coordinated small to midsize projects consisting of cross-functional teams, and served as functional/technical lead on projects integrating services, resulting in savings of more than $1M within the first year of implementation.  He also managed a multimillion-dollar student receivables billing process.

H.C. is an Oracle Developer with 10+ years of experience prior to taking a career break. All of her experience was at a large government contractor, where she worked across the SDLC using primarily Oracle RDBMS. Coordinating between the IT Central and Finance Departments, she analyzed, designed, developed, implemented, and tested Oracle database software for the management of health record and budgets. She is looking to re-enter the field of software development and has recent training and a certification in SQL and PL/SQL. She is proficient in the use of Oracle Forms/Reports, SQL*PLUS, SQL, PL/SQL, Sybase Power AMC and TOAD. H.C. has a Bachelor’s in Computer Science from the University of Sciences and Technology Houari Boumediene in Algeria and is Oracle Database 12c SQL and PL/SQL certified from the Global Institute of Technology. She has also an ITIL Foundation Certification from Intellectual Point.

J.P. has 12+ years of experience providing IT, network administration, help desk, and technical support to small and large organizations. Much of her experience has involved supporting both internal and external customers and using latest technology to create operations efficiencies. From 2015-2019, J.P. served as Systems Administrator and IT Specialists for a private school, where she migrated school operations to a cloud environment, including online forms and payments. She served as online Administrator for School Care Works, Formstack, and Office 365 as well as the school’s WordPress website. She maintained the Windows Small Business Server, resolved computer software issues, and provided general IT support. From 1998-2005, J.P. worked at Primus Telecommunications, where she was promoted three times to Senior Network Support Engineer. 

P.C. is seeking to transition to healthcare data analytics and informatics, building upon 20+ years of clinical healthcare and practice management experience. While managing her own successful physical therapy practice, she invested in extraction, organization, analysis, and visualization of data to support work, mission, and strategy.  She has a strong understanding of healthcare data, trends, quality assurance, and compliance with experience in management of information. She is proficient with SQL, Python, STATA, Weka, XML, and Tableau. She has worked on projects involving data cleaning and pre-processing, predictive analytics, statistical analysis with regression analysis and data mining. She has a Doctorate of Physical Therapy from Virginia Commonwealth University and is currently pursuing a Masters in Health Informatics and Data Analytics from George Mason University.

• Design professional seeking to transition into UX UI design career after recently completing an extensive, full-time boot camp in UX UI Design.
• Developed wireframes and prototypes as part of the design and testing of a new podcast business model for a growing startup.
• Experienced user of several industry tools, including Adobe XD, Sketch, Miro, and Invision.
• MBA from Florida Atlantic University and a UX UI Design Certification from Flatiron School.
• Pay Rate: $TBD.  Schedule: 25–35 hours/week

D.Z. is a PMP-certified Business/Systems Analyst with 20+ years experience working for a Fortune 500 company in global supply chain management. From 2015-2020, she supported the transition of a global scheduling tool to a web-based application for 600+ employees. She also managed the transition from legacy to SAP order fulfillment, resolving 95% of data errors to ensure a smooth transition. From 2000-2015, she simplified the scheduling rules setup saving processing time, provided requirements to automate the software revenue recognition process, transitioned executive revenue highlights to a global application, and supported a major divestiture. From 1995-2000, she played in integral role in migrating scheduling to a global application by maintaining a task plan, executing test cases, and providing pre- and post- implementation support. She is proficient in SQL query writing. D.Z. has a BS degree from Bridgewater State University and a Project Management certification from George Washington University.

B.A. is a data management/data analytics professional. From 2017-2020, she worked as a Database Reporting Analyst in a fast paced work environment for an event management company, where she was promoted because of her accomplishments. She was responsible for developing, managing and maintaining a wide-variety of custom reports using MS SQL Server, MS SQL Server Reporting Services (SSRS), and MS Office Suite. These include administrative reports, queries and forms as well as ad-hoc, drill-through, parameterized, and linked reports with complex formatting. She queried data with T-SQL to create new tables and store procedures and views for use in reporting for multiple departments. In addition, she created and updated SQL Server databases using SSMS and Jenkins and made data and structural updates. She also assisted in creation, monitoring and execution of SQL Server Integration Services (SSIS) packages designed to update, export, and maintain client data. B.A. has a Masters in Urban Planning and Environmental Policy from Texas Southern University. She his proficient in MS Office Suite, Microsoft SQL Server, SQL Server Management Studio (SSMS), SQL Server Reporting Service (SSRS),  SQL Server integration Service (SSIS), Microsoft Visual Studio 2008, Jira, Confluence, and Tableau.

• IT professional with 15+ years experience in SharePoint development, front-end web development, and user support for government clients including New River Systems, Indus Corporation, BAE Systems, and General Dynamics.
• Experience working in technical environments and educating customers about the use of technology for content management.
• Currently substituting for the Montgomery County school system but eager to transition back into a more technical role.
• Proficient in HTML, SharePoint 2013, SharePoint 2010, Adobe Acrobat CS3, Microsoft Office Suite, Google Suite, Smartboard Technology, and Zoom.
• BS in Business Administration from Bowie State University. Web Development Certificate, George Washington University College of Professional Studies. Completed a variety of SharePoint user and design trainings.

Detail-oriented quick learner with many years’ experience in custom database management who has shifted focus to the educational sphere by completing a Certificate in Instructional Technology Design. K.O. most recently worked for a small educational technology startup, designing demo courses and contributing to software development and testing. Before that, she was the primary developer and manager of a custom database application. She designed a prototype and built it into a production system used by several hundred end-users, and kept it running for two decades by adding and modifying features as needed. In addition to writing, testing, and maintaining source code, she was responsible for direct customer support and supplying documentation and training. While most of her coding work was done in a proprietary object-oriented database language in a Unix environment, she learned to use HTML, CSS, JavaScript, and Python on her own. She is proficient in Microsoft Office and Google tools as well as eLearning applications such as Adobe Captivate, Articulate 360 and Articulate Storyline 3, and various video and audio editors. K.O has a B.A. from Dartmouth College, an M.A. in Computer Science from Cambridge University (U.K.), and a Certificate in Instructional Technology Design from the University of Massachusetts Boston.

Quality Assurance professional with13 years’ experience in software engineering and testing focused in the telecom and online content industries. In her role as a Senior Software Engineer for Nokia she worked with the QA team on testing methodologies, investigating, reproducing and fixing software bugs, and providing technical support. At Inktomi, J.H. designed, developed, and maintained content distribution software while providing technical support for the QA team. Her technical skillset includes Agile Scrum, Selenium, Bugzilla, Trac, Java, C++, Javascript, HTMA, SQL, SAS, Python, JIRA and others. She has a B.S. in Medicine from Beijing University, an M.S. in Software Engineering from Kansas State University, and an M.S. in Bio-statistics from Boston University.

M.M. has recent experience as a Data Analyst, which is bolstered by 10+ years of software engineering experience in fast-paced software development and live application environments.  She is currently working at a national nonprofit benefit services financial group using her data analysis skills. Prior to taking a career break, she worked as a Business Analyst and Software Engineer from 1996-2001. She worked on a variety of development applications for Sprint, Citigroup, and Titan Systems Corporation. In these roles, she interacted with customers and IT teams to derive functional requirements for design and development of user interfaces. She is currently taking a Python programming class (data analytics track). She has a BS in Electrical Engineering from NYU Tandom School of Engineering.

Finance and Engineering professional with 4 years experience as a Financial Advisor (fiduciary) preparing financial plans and portfolios, 9 years in start-up companies (co-founding one) managing  design, proposal writing and all administrative functions (payroll, bookkeeping, purchasing, billing, contract management). More than 20 years in major military-industrial companies: with Raytheon managed development of the engineering test and development plan, directed the writing of radar system report for the PATRIOT missile, and performed technology marketing; with Vitro Labs managed a 5-person team analyzing Apollo Ships instrumentation data; and as a Manager with Boeing worked in program management on a US Air Force/Saudi Arabian customer program. J.W. has a BSEE from the Virginia Military Institute and holds a Uniform Investment Advisor Series 65 License.  He served in the U.S. Air Force, as 1st Lieutenant, Ground Electronics Officer, and U.S. Air Defense System and long-range radar for the FAA.

M.P is a seasoned grants management, proposal management, and project management professional with 20+ years of experience leading teams on global health initiatives. Since 2012, she has been an independent global public health consultant. From 2011-2012, she worked for The World Bank, where she supported the implementation of a social protection program in Haiti and helped design a $15M maternal and child health and capacity building program. From 2007-2011, she worked for the Adventist Development and Relief Agency, where she was promoted to Bureau Chief of the New Business Development Bureau. She oversaw annual pursuits of over $300M in federal and international grant funding and proposal development efforts. Her work led to a 20% increased win rate and the identification of best practices and improved management systems. M.P. has an MPH from Loma Linda University School of Public Health and a BS in Business Administration from Southern Adventist University. She is certified in nonprofit board governance and coaching.

Accomplished, seasoned, high-level scientific professional.  M.C has been a Principal, Sr. Lecturer, Professor and Faculty Consultant on NSF and other grants, nationally and internationally, in the areas of chemical, environmental and materials science, engineering.  She held the positions of Sr. Laboratory Chemist and Safety Officer, Pilot Plant Chemist, Manufacturing Engineer and Sr. Trainer-Communications Manager for chemical, pharmaceutical and biological companies.  M.C. has worked at all levels of government-city, state and federal.  She is a former Consultant to the State Commissioner of Education; was selected for a U.S. EPA appointment to lead a state center; became the Project Engineer on the first resource recovery facility in the nation; managed public health projects for the city, received a commendation for industrial training excellence from the late Senator Ted Kennedy and has garnered national and international teaching awards.  M.C. has undergraduate and graduate degrees and two advanced certificates from six colleges and universities including Cornell, the University of Pennsylvania and MIT.

Software engineer with 11+ years’ experience in software development lifecycle management and 2+ years’ experience in technical training development and delivery in large system environments. From 2009-16 J.M. worked with Aetna’s application delivery teams on more than 20 projects focused on business expansion, data extraction and integration for primary healthcare clients. Her work in project estimation, planning, reporting, and timeline management helped meet on-time delivery and accuracy goals for more than six diverse project platforms, resulting in low-defect and defect-free deliveries, as well as peer and management accolades. From 2006-09 J.M. was a senior technical trainer for Coventry Healthcare Systems, successfully integrating the IDX (acquired) application and language training program of more than 25 classes resulting in a $1MM cost savings over a two-year timeframe. In addition, she was a key contributor for 10 new application and business process courses and managed scheduling and future expansion data. In her prior role as Application Programmer Analyst for Coventry, J.M. managed project workflow for the dedicated client services team, resolving production support issues and developing custom client program functionality. J.M. started her career as office and business manager for Timbernest, a college and small dwelling custom loft manufacturer, where she helped optimize inventory, production and online order fulfillment for more than 3000 units annually and collaborated on new product design which resulted in a 10% increase in year over year sales. She has a BS in Computer Science from the University of Vermont and is fluent in Caché Object Script, Visual Basic, .NET, C++, C#, SQL, MS Office, and Visio.

A.P. is an engineer and project manager with experience in the telecommunications industry. She has worked mostly for engineering consulting firms with large telecom companies as clients. Her expertise is in Radio Frequency Design and Optimization, Microwave Engineering and Planning, Frequency Planning, Network Traffic Data and Capacity Analysis in different wireless technologies and U.S. markets and abroad. She has managed teams of 5-20 engineers, monitoring project timelines and tracking deliverables. In 2015, A.P. was an RF Engineer (independent contractor) on a 10-month project for TeleWorld Solutions. She completed radio engineering evaluations for system planning and site acquisition for Cox and CableVision Wi-Fi networks. She also performed test drive analysis to monitor network performance for the top 12 Sprint markets. Prior to taking a career break, A.P. held Senior RF Engineer roles at T.W.C. International (2000-2002) and LCC International (1995-1999). A.P. is proficient in MS Office, PLANET, TEMS, MapInfo, Google Earth and knowledgeable in Microsoft Windows, Atoll, iBwave, DOS and UNIX. She has a Bachelors in Electronics and Communications Engineering from the University of Santo Tomas, Philippines.

T.O. brings over 16 years of experience in IT project management and the design and implementation of technology solutions for financial and government clients. He served as a Project Manager and Director of Strategy Consulting for Experian Decision Analytics for 12 years, where he led the development and deployment of technical engagements for clients including JP Morgan Chase, American Express, Bank of America, Orange Communications, and others. T.O. helped design new functionality and develop the product roadmap for production software. Additionally, he was responsible for implementing those solutions in large-scale production environments, working directly with clients to insure successful deployment. Among the systems T.O. designed and helped implement include land reporting and delineation software for a government client and optimization decisioning software for a large number of financial and telecommunication industry clients. He has led design implementation project teams of varying sizes, applying extensive project management techniques. He holds a BA in Psychology and Philosophy from New Mexico State University and an MBA from the American Graduate School of International Management.

K.B. has over 12 years of management and business operations experience in the IT industry for small and large companies, with noteworthy skills in business process improvement and transformational management. For the last 10 years she has been the Director of Business Operations for JBP Enterprises, LLC (a parent company to multiple businesses), overseeing business operations and compliance. Prior to running a business, she served as IT Service Delivery Manager for Corporate Executive Board, where she excelled as a change management coordinator, led root-cause analysis meetings to identify trends, managed firm-wide IT communications, and directed vendor relationships and hardware procurement. In her role as an IT Help Desk Analyst at PTC, an engineering software company, she was part of a 5-person team supporting 5K+ users worldwide and  executed a massive software migration for 2,500+ users, performed level I and II break-fix installations, and managed account administration for 5K+ users internationally. She is advanced in troubleshooting Windows 7,8, utilizing VPN, Citrix, remote server applications, proficient in MS Office, OneDrive, iPhone, and familiar with Mac OS and applications.

I.R. has 14 years of software industry experience, serving as a software engineer at small to large companies, including Boeing and Textron Systems. She has extensive experience in the full Software Development Life Cycle including software requirements specifications, software design, user interface design (UDI), development, test plan development, and testing and documentation. Her primary domain experience has been in geo-spatial data visualization and imagery analysis products for the defense industry. She has developed in various languages, including C++, C#, and Java. She has experience in software development as an individual contributor, and as part of a larger group. She has a MS in Computer Science from University of Maryland Baltimore County.

Zhen is an experienced software developer with expertise in SharePoint, including installation, configuration, upgrades, migration, debugging, custom pages and coding.  Prior to owning his own IT consulting firm, Zhen worked for the Financial Industry Regulatory Authority (FINRA) as a senior SharePoint consultant, leading 2 large SharePoint projects.  From 2004-2012, Zhen worked for 2 IT firms on contract to the Federal Railway Administration (FRA).  He served as a lead developer on 9 large, complex, full life cycle software development projects, including the development and subsequent upgrade of FRA’s SharePoint Portal System and development of its Secure Information Repository.  In these roles, he won an exemplary performance award and an AIRG project award.  Zhen has an MS in Information Systems from George Mason University.