• Data professional with over 10 years of experience in CRM optimization, data governance, and business solutions in non-profit organizations.
• As Director of Data and Technology for a nonprofit organization, led the Caregiver 360 initiative, integrating data across multiple domains, administered Salesforce NPSP, developed dashboards, and enforced a data governance framework.
• As Data and Programs Specialist at a national museum, built data pipelines for digital and on-site engagement tracking, designed A/B testing protocols, and collaborated on analytics infrastructure.
• As Education Center Coordinator at the same museum, led training programs on data tools, managed technology resources, and partnered with teams to develop technology-driven solutions.
• Technical skills in Salesforce Administration, Power BI, Tableau, SQL, Python, data governance frameworks, privacy and compliance standards, and experience with various integration tools.
• MA in History from Simmons University and BA in Psychology and History from the University of Oregon.

ID 93374

• IT and administrative professional with 8+ years of experience supporting user account management, regulatory compliance, audit readiness, and customer operations across financial services, education, and technical support environments.
• Service Desk Technician at a federal credit union responsible for user onboarding and offboarding, IT asset tracking, and incident resolution for 250+ users, using IT service management tools to uphold SLAs and ensure compliance with internal controls and audit requirements.
• In the role of Commercial Real Estate & Portfolio Administrative Assistant at a financial services organization, supported a $60M+ portfolio by managing client communications, analyzing customer feedback, and resolving service issues; contributed to project oversight for initiatives exceeding $16M and assisted in audit preparation and compliance data analysis.
• Served as Financial Aid Officer at an educational institute, leading audits with no findings, providing financial guidance, managing operations, and partnering with marketing to boost enrollment.
• Technical skills include MS Office 365, Excel, Word, Slack, Google Workspace, and Confluence. Proficient in IT asset management, user account management, IT Service Management tools, and supports compliance and audit readiness with ITIL 4, CompTIA Security+, and A+ certifications.
• BS in Information Technology from Western Governors University.

ID 78780

• IT professional with experience in system administration, customer service, and administrative support across financial services, real estate, and education industries.
• As a Service Desk Technician at a financial services firm, managed user accounts, IT asset tracking, and resolved technology issues for over 250 staff, while collaborating with engineers for complex service requests.
• In a real estate company, assisted in audit preparation and data analysis, managed projects over $16M, and supported a $60M+ portfolio, enhancing customer satisfaction and reducing errors.
• Served as Financial Aid Officer at an educational institute, leading audits with no findings, providing financial guidance, managing operations, and partnering with marketing to boost enrollment.
• Proficient in IT asset management, user account management, IT Service Management tools, and supports compliance and audit readiness with ITIL 4, CompTIA Security+, and A+ certifications.
• BS in Information Technology from Western Governors University.

ID_78780

• Project Management Professional (PMP) with 15+ years of information technology experience in higher education, healthcare, and financial services and a focus on taking projects through the complete development cycle from initiation to closing
• 5 years at a global higher education institution; led major projects to transition from two legacy on-premise telephone systems to a cloud-based system and an upgrade of a vendor software package that automates critical, student-related tasks, particularly admissions, billing and cash receipts, financial aid, and academic records
• Project Manager at an integrated healthcare system (3 years), managed collaboration between testing team and PMO. Designed workflow documentation and monitored resource time entry; designed and tracked status documents to monitor the progress of testing tasks for multiple phased implementations of software
• 9 years at a global financial services company, starting as a mainframe programmer analyst and transitioning to a project manager on multiple teams, including Margin and Risk Systems, Stock Plan Services, and HSA implementations
• Proficient in MS Office (Project, Excel, Word, Visio), Google Suite, Smartsheet, and Zoom Phone Admin. Project Management Professional (PMP)
• AS in Computer Science from Newbury College, Project Management Professional (PMP)

• IT and Operations professional with 7+ years of experience in the financial services and education industries
• Skilled in customer service, data analysis, and administrative support with focused experience managing critical tasks, gathering customer feedback, resolving customer issues, and implementing solutions to enhance client satisfaction
• Early experience as a Financial Aid Officer at a trade school conducting needs analysis for financial aid packages for students and leading annual audits
• Proficient in MS Office, Slack, Google Suite, and Confluence; certified in CompTIA A+ and ITIL 4 Foundation
• Currently pursuing a BS in Information Technology at Western Governors University

• Senior Data Analytics professional with 25+ years of experience in the software, professional services, and defense industries
• Functional experience in data modeling, visualizations, SAAS, business process development and improvement
• Sole proprietor for 15+ years, partnering with clients from small & midsize companies to multinational public firms to develop & implement business process and management reporting
• Additional 10 years of experience in FP&A roles with financial institutions and software companies; skilled in financial modeling, budgeting, forecasting, reporting and sales compensation analysis
• Proficient in MS Office Suite, Google Suite, database & analytical tools (Qlik, Cognos, Advanced MS Access, Excel, SQL Server), Salesforce, and project/service tracking tools (Jira, Asana, Monday.com, QuickBooks Tsheets)
• MBA from Babson College and BS in Business Administration from the University of New Hampshire

• Business Systems Analyst with 20+ years of experience in higher education, with a focus on technology implementation and maintenance to support student enrollment
• Expertise in utilizing technology to improve/increase efficiencies and data accuracy in enrollment for a Boston College including academic business transition from paper-based to digital processes
• Extensive experience in new software implementation and project management utilizing Embark (admissions application), FolderWave (admissions middleware), academic record management, and CRM platforms
• Proficient in Google Suite, MS Office Suite, video conferencing platforms (Zoom, WebEx, GoTo Meeting) and Cognos BI
• MA in History, MA in Higher Education Administration, and BA in History & Theater from Boston College

• Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
• As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
• Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
• Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
• Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
• BA in Electrical Engineering from Tufts University

• 20+ years experience in the IT industry working in areas of project management, help desk support, software development, and system administration.
• Experience working in multiple industries including security, government, compliance, and software development.
• Expertise in risk analysis, assessment of technology needs & processes, and technology compliance.
• Proficient in Microsoft Office, Atlassian products, and working in both PC & MAC environments.
• Over 12 years experience working and managing teams remotely.
• B.S., Business Administration & Computer Information Systems, Clarion University

• Senior level IT implementation and finance professional with 30+ years of experience in the financial services, waste management/alternative energy and hospitality industries
• Executive IT manager with a large Boston Real Estate Investment Trust company where he led the IT and risk management functions; project manager for the transformation of property management and back-office systems from RealPage and PeopleSoft to Yardi
• Additional expertise in accounting and investment management, development of IT strategic plans, disaster recovery, insurance coverage/broker selection, cybersecurity, and compliance
• Proficient in Yardi, RealPage, PeopleSoft, Dynamo, BPC (SAP product), Ultimate Software HR/PR, Compliance 11, Concur, and MS Office Suite
• MBA from University of New Hampshire; BS in Accounting from the University of Massachusetts, Lowell

• IT professional with 18+ years of experience helping small businesses, nonprofits and educational organizations identify and implement the best IT solutions for their organizations
• Co-owned an IT services firm that worked with other local and national Managed Service Providers (MSPs); managed a field & administrative staff of 22 employees
• Expertise in diagnosing IT issues, providing solutions and managing projects for IT upgrades and implementation, strategizing targeted IT plans, and managing day-to-day administration and client services
• Proficient in MS Office, Outlook and Exchange, OneNote, Publisher, Google Suite, multiple SMB Cloud-based business applications, and Mac and PC environments
• BA in Political Science from Northeastern University

• Environmental engineering and compliance professional with more than 20 years’ experience in air and water/wastewater quality, environmental health services training, and project management at the state and city level including MWRA and Massport
• Extensive experience in regulatory compliance programs including technical quality, budgets, and schedules as well as project management (permitting, emissions inventories/testing, air monitoring) for Massport
• Additional expertise in grant application and management, lead abatement, large-scale EHS training design and delivery, and compliance audits.
• B.A. in Journalism from UMass, B.S. in Civil Engineering from Northeastern University, M.S. in Civil Engineering from UMass; Professional Engineer Certification (Civil) and OSHA certified in hazardous waste and construction site safety

H.C. is an Oracle Developer with 10+ years of experience prior to taking a career break. All of her experience was at a large government contractor, where she worked across the SDLC using primarily Oracle RDBMS. Coordinating between the IT Central and Finance Departments, she analyzed, designed, developed, implemented, and tested Oracle database software for the management of health record and budgets. She is looking to re-enter the field of software development and has recent training and a certification in SQL and PL/SQL. She is proficient in the use of Oracle Forms/Reports, SQL*PLUS, SQL, PL/SQL, Sybase Power AMC and TOAD. H.C. has a Bachelor’s in Computer Science from the University of Sciences and Technology Houari Boumediene in Algeria and is Oracle Database 12c SQL and PL/SQL certified from the Global Institute of Technology. She has also an ITIL Foundation Certification from Intellectual Point.