• Project Management Professional (PMP) with 15+ years of information technology experience in higher education, healthcare, and financial services and a focus on taking projects through the complete development cycle from initiation to closing
• 5 years at a global higher education institution; led major projects to transition from two legacy on-premise telephone systems to a cloud-based system and an upgrade of a vendor software package that automates critical, student-related tasks, particularly admissions, billing and cash receipts, financial aid, and academic records
• Project Manager at an integrated healthcare system (3 years), managed collaboration between testing team and PMO. Designed workflow documentation and monitored resource time entry; designed and tracked status documents to monitor the progress of testing tasks for multiple phased implementations of software
• 9 years at a global financial services company, starting as a mainframe programmer analyst and transitioning to a project manager on multiple teams, including Margin and Risk Systems, Stock Plan Services, and HSA implementations
• Proficient in MS Office (Project, Excel, Word, Visio), Google Suite, Smartsheet, and Zoom Phone Admin. Project Management Professional (PMP)
• AS in Computer Science from Newbury College, Project Management Professional (PMP)

• IT and Operations professional with 7+ years of experience in the financial services and education industries
• Skilled in customer service, data analysis, and administrative support with focused experience managing critical tasks, gathering customer feedback, resolving customer issues, and implementing solutions to enhance client satisfaction
• Early experience as a Financial Aid Officer at a trade school conducting needs analysis for financial aid packages for students and leading annual audits
• Proficient in MS Office, Slack, Google Suite, and Confluence; certified in CompTIA A+ and ITIL 4 Foundation
• Currently pursuing a BS in Information Technology at Western Governors University

• Senior Data Analytics professional with 25+ years of experience in the software, professional services, and defense industries
• Functional experience in data modeling, visualizations, SAAS, business process development and improvement
• Sole proprietor for 15+ years, partnering with clients from small & midsize companies to multinational public firms to develop & implement business process and management reporting
• Additional 10 years of experience in FP&A roles with financial institutions and software companies; skilled in financial modeling, budgeting, forecasting, reporting and sales compensation analysis
• Proficient in MS Office Suite, Google Suite, database & analytical tools (Qlik, Cognos, Advanced MS Access, Excel, SQL Server), Salesforce, and project/service tracking tools (Jira, Asana, Monday.com, QuickBooks Tsheets)
• MBA from Babson College and BS in Business Administration from the University of New Hampshire

• Business Systems Analyst with 20+ years of experience in higher education, with a focus on technology implementation and maintenance to support student enrollment
• Expertise in utilizing technology to improve/increase efficiencies and data accuracy in enrollment for a Boston College including academic business transition from paper-based to digital processes
• Extensive experience in new software implementation and project management utilizing Embark (admissions application), FolderWave (admissions middleware), academic record management, and CRM platforms
• Proficient in Google Suite, MS Office Suite, video conferencing platforms (Zoom, WebEx, GoTo Meeting) and Cognos BI
• MA in History, MA in Higher Education Administration, and BA in History & Theater from Boston College

• Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
• As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
• Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
• Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
• Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
• BA in Electrical Engineering from Tufts University

• 20+ years experience in the IT industry working in areas of project management, help desk support, software development, and system administration.
• Experience working in multiple industries including security, government, compliance, and software development.
• Expertise in risk analysis, assessment of technology needs & processes, and technology compliance.
• Proficient in Microsoft Office, Atlassian products, and working in both PC & MAC environments.
• Over 12 years experience working and managing teams remotely.
• B.S., Business Administration & Computer Information Systems, Clarion University

• Senior level IT implementation and finance professional with 30+ years of experience in the financial services, waste management/alternative energy and hospitality industries
• Executive IT manager with a large Boston Real Estate Investment Trust company where he led the IT and risk management functions; project manager for the transformation of property management and back-office systems from RealPage and PeopleSoft to Yardi
• Additional expertise in accounting and investment management, development of IT strategic plans, disaster recovery, insurance coverage/broker selection, cybersecurity, and compliance
• Proficient in Yardi, RealPage, PeopleSoft, Dynamo, BPC (SAP product), Ultimate Software HR/PR, Compliance 11, Concur, and MS Office Suite
• MBA from University of New Hampshire; BS in Accounting from the University of Massachusetts, Lowell

• IT professional with 18+ years of experience helping small businesses, nonprofits and educational organizations identify and implement the best IT solutions for their organizations
• Co-owned an IT services firm that worked with other local and national Managed Service Providers (MSPs); managed a field & administrative staff of 22 employees
• Expertise in diagnosing IT issues, providing solutions and managing projects for IT upgrades and implementation, strategizing targeted IT plans, and managing day-to-day administration and client services
• Proficient in MS Office, Outlook and Exchange, OneNote, Publisher, Google Suite, multiple SMB Cloud-based business applications, and Mac and PC environments
• BA in Political Science from Northeastern University

• Environmental engineering and compliance professional with more than 20 years’ experience in air and water/wastewater quality, environmental health services training, and project management at the state and city level including MWRA and Massport
• Extensive experience in regulatory compliance programs including technical quality, budgets, and schedules as well as project management (permitting, emissions inventories/testing, air monitoring) for Massport
• Additional expertise in grant application and management, lead abatement, large-scale EHS training design and delivery, and compliance audits.
• B.A. in Journalism from UMass, B.S. in Civil Engineering from Northeastern University, M.S. in Civil Engineering from UMass; Professional Engineer Certification (Civil) and OSHA certified in hazardous waste and construction site safety

• Data Analysis professional with 10+ years of experience in data analysis and process improvement with focused experience in the insurance industry. Past roles span data analysis and control for Aetna, The Hartford Insurance Group, and Bolt Solutions.
• Focused experience in Agile and Lean Six Sigma environments providing improvement solutions and automation, visualization, building need requirements, data flow enablement, process documentation, and quality control
• Client services experience includes serving as an international business liaison leading Tableau dashboard design and implementation to report complex dataset information with focus on user experience and self-service reporting
• Technical skills include Tableau, SQL, Sharepoint, HMIS, DAX, QuickBooks, and MS Office Suite
• BA in Religion from Liberty University with additional coursework in business finance, economics, and statistics; pending certifications in Tableau and SQL

H.C. is an Oracle Developer with 10+ years of experience prior to taking a career break. All of her experience was at a large government contractor, where she worked across the SDLC using primarily Oracle RDBMS. Coordinating between the IT Central and Finance Departments, she analyzed, designed, developed, implemented, and tested Oracle database software for the management of health record and budgets. She is looking to re-enter the field of software development and has recent training and a certification in SQL and PL/SQL. She is proficient in the use of Oracle Forms/Reports, SQL*PLUS, SQL, PL/SQL, Sybase Power AMC and TOAD. H.C. has a Bachelor’s in Computer Science from the University of Sciences and Technology Houari Boumediene in Algeria and is Oracle Database 12c SQL and PL/SQL certified from the Global Institute of Technology. She has also an ITIL Foundation Certification from Intellectual Point.

• Design professional seeking to transition into UX UI design career after recently completing an extensive, full-time boot camp in UX UI Design.
• Developed wireframes and prototypes as part of the design and testing of a new podcast business model for a growing startup.
• Experienced user of several industry tools, including Adobe XD, Sketch, Miro, and Invision.
• MBA from Florida Atlantic University and a UX UI Design Certification from Flatiron School.
• Pay Rate: $TBD.  Schedule: 25–35 hours/week

D.Z. is a PMP-certified Business/Systems Analyst with 20+ years experience working for a Fortune 500 company in global supply chain management. From 2015-2020, she supported the transition of a global scheduling tool to a web-based application for 600+ employees. She also managed the transition from legacy to SAP order fulfillment, resolving 95% of data errors to ensure a smooth transition. From 2000-2015, she simplified the scheduling rules setup saving processing time, provided requirements to automate the software revenue recognition process, transitioned executive revenue highlights to a global application, and supported a major divestiture. From 1995-2000, she played in integral role in migrating scheduling to a global application by maintaining a task plan, executing test cases, and providing pre- and post- implementation support. She is proficient in SQL query writing. D.Z. has a BS degree from Bridgewater State University and a Project Management certification from George Washington University.

• IT professional with 15+ years experience in SharePoint development, front-end web development, and user support for government clients including New River Systems, Indus Corporation, BAE Systems, and General Dynamics.
• Experience working in technical environments and educating customers about the use of technology for content management.
• Currently substituting for the Montgomery County school system but eager to transition back into a more technical role.
• Proficient in HTML, SharePoint 2013, SharePoint 2010, Adobe Acrobat CS3, Microsoft Office Suite, Google Suite, Smartboard Technology, and Zoom.
• BS in Business Administration from Bowie State University. Web Development Certificate, George Washington University College of Professional Studies. Completed a variety of SharePoint user and design trainings.

Detail-oriented quick learner with many years’ experience in custom database management who has shifted focus to the educational sphere by completing a Certificate in Instructional Technology Design. K.O. most recently worked for a small educational technology startup, designing demo courses and contributing to software development and testing. Before that, she was the primary developer and manager of a custom database application. She designed a prototype and built it into a production system used by several hundred end-users, and kept it running for two decades by adding and modifying features as needed. In addition to writing, testing, and maintaining source code, she was responsible for direct customer support and supplying documentation and training. While most of her coding work was done in a proprietary object-oriented database language in a Unix environment, she learned to use HTML, CSS, JavaScript, and Python on her own. She is proficient in Microsoft Office and Google tools as well as eLearning applications such as Adobe Captivate, Articulate 360 and Articulate Storyline 3, and various video and audio editors. K.O has a B.A. from Dartmouth College, an M.A. in Computer Science from Cambridge University (U.K.), and a Certificate in Instructional Technology Design from the University of Massachusetts Boston.

Quality Assurance professional with13 years’ experience in software engineering and testing focused in the telecom and online content industries. In her role as a Senior Software Engineer for Nokia she worked with the QA team on testing methodologies, investigating, reproducing and fixing software bugs, and providing technical support. At Inktomi, J.H. designed, developed, and maintained content distribution software while providing technical support for the QA team. Her technical skillset includes Agile Scrum, Selenium, Bugzilla, Trac, Java, C++, Javascript, HTMA, SQL, SAS, Python, JIRA and others. She has a B.S. in Medicine from Beijing University, an M.S. in Software Engineering from Kansas State University, and an M.S. in Bio-statistics from Boston University.

M.M. has recent experience as a Data Analyst, which is bolstered by 10+ years of software engineering experience in fast-paced software development and live application environments.  She is currently working at a national nonprofit benefit services financial group using her data analysis skills. Prior to taking a career break, she worked as a Business Analyst and Software Engineer from 1996-2001. She worked on a variety of development applications for Sprint, Citigroup, and Titan Systems Corporation. In these roles, she interacted with customers and IT teams to derive functional requirements for design and development of user interfaces. She is currently taking a Python programming class (data analytics track). She has a BS in Electrical Engineering from NYU Tandom School of Engineering.

Finance and Engineering professional with 4 years experience as a Financial Advisor (fiduciary) preparing financial plans and portfolios, 9 years in start-up companies (co-founding one) managing  design, proposal writing and all administrative functions (payroll, bookkeeping, purchasing, billing, contract management). More than 20 years in major military-industrial companies: with Raytheon managed development of the engineering test and development plan, directed the writing of radar system report for the PATRIOT missile, and performed technology marketing; with Vitro Labs managed a 5-person team analyzing Apollo Ships instrumentation data; and as a Manager with Boeing worked in program management on a US Air Force/Saudi Arabian customer program. J.W. has a BSEE from the Virginia Military Institute and holds a Uniform Investment Advisor Series 65 License.  He served in the U.S. Air Force, as 1st Lieutenant, Ground Electronics Officer, and U.S. Air Defense System and long-range radar for the FAA.

Accomplished, seasoned, high-level scientific professional.  M.C has been a Principal, Sr. Lecturer, Professor and Faculty Consultant on NSF and other grants, nationally and internationally, in the areas of chemical, environmental and materials science, engineering.  She held the positions of Sr. Laboratory Chemist and Safety Officer, Pilot Plant Chemist, Manufacturing Engineer and Sr. Trainer-Communications Manager for chemical, pharmaceutical and biological companies.  M.C. has worked at all levels of government-city, state and federal.  She is a former Consultant to the State Commissioner of Education; was selected for a U.S. EPA appointment to lead a state center; became the Project Engineer on the first resource recovery facility in the nation; managed public health projects for the city, received a commendation for industrial training excellence from the late Senator Ted Kennedy and has garnered national and international teaching awards.  M.C. has undergraduate and graduate degrees and two advanced certificates from six colleges and universities including Cornell, the University of Pennsylvania and MIT.

Software engineer with 11+ years’ experience in software development lifecycle management and 2+ years’ experience in technical training development and delivery in large system environments. From 2009-16 J.M. worked with Aetna’s application delivery teams on more than 20 projects focused on business expansion, data extraction and integration for primary healthcare clients. Her work in project estimation, planning, reporting, and timeline management helped meet on-time delivery and accuracy goals for more than six diverse project platforms, resulting in low-defect and defect-free deliveries, as well as peer and management accolades. From 2006-09 J.M. was a senior technical trainer for Coventry Healthcare Systems, successfully integrating the IDX (acquired) application and language training program of more than 25 classes resulting in a $1MM cost savings over a two-year timeframe. In addition, she was a key contributor for 10 new application and business process courses and managed scheduling and future expansion data. In her prior role as Application Programmer Analyst for Coventry, J.M. managed project workflow for the dedicated client services team, resolving production support issues and developing custom client program functionality. J.M. started her career as office and business manager for Timbernest, a college and small dwelling custom loft manufacturer, where she helped optimize inventory, production and online order fulfillment for more than 3000 units annually and collaborated on new product design which resulted in a 10% increase in year over year sales. She has a BS in Computer Science from the University of Vermont and is fluent in Caché Object Script, Visual Basic, .NET, C++, C#, SQL, MS Office, and Visio.

T.O. brings over 16 years of experience in IT project management and the design and implementation of technology solutions for financial and government clients. He served as a Project Manager and Director of Strategy Consulting for Experian Decision Analytics for 12 years, where he led the development and deployment of technical engagements for clients including JP Morgan Chase, American Express, Bank of America, Orange Communications, and others. T.O. helped design new functionality and develop the product roadmap for production software. Additionally, he was responsible for implementing those solutions in large-scale production environments, working directly with clients to insure successful deployment. Among the systems T.O. designed and helped implement include land reporting and delineation software for a government client and optimization decisioning software for a large number of financial and telecommunication industry clients. He has led design implementation project teams of varying sizes, applying extensive project management techniques. He holds a BA in Psychology and Philosophy from New Mexico State University and an MBA from the American Graduate School of International Management.

K.B. has over 12 years of management and business operations experience in the IT industry for small and large companies, with noteworthy skills in business process improvement and transformational management. For the last 10 years she has been the Director of Business Operations for JBP Enterprises, LLC (a parent company to multiple businesses), overseeing business operations and compliance. Prior to running a business, she served as IT Service Delivery Manager for Corporate Executive Board, where she excelled as a change management coordinator, led root-cause analysis meetings to identify trends, managed firm-wide IT communications, and directed vendor relationships and hardware procurement. In her role as an IT Help Desk Analyst at PTC, an engineering software company, she was part of a 5-person team supporting 5K+ users worldwide and  executed a massive software migration for 2,500+ users, performed level I and II break-fix installations, and managed account administration for 5K+ users internationally. She is advanced in troubleshooting Windows 7,8, utilizing VPN, Citrix, remote server applications, proficient in MS Office, OneDrive, iPhone, and familiar with Mac OS and applications.

I.R. has 14 years of software industry experience, serving as a software engineer at small to large companies, including Boeing and Textron Systems. She has extensive experience in the full Software Development Life Cycle including software requirements specifications, software design, user interface design (UDI), development, test plan development, and testing and documentation. Her primary domain experience has been in geo-spatial data visualization and imagery analysis products for the defense industry. She has developed in various languages, including C++, C#, and Java. She has experience in software development as an individual contributor, and as part of a larger group. She has a MS in Computer Science from University of Maryland Baltimore County.

Zhen is an experienced software developer with expertise in SharePoint, including installation, configuration, upgrades, migration, debugging, custom pages and coding.  Prior to owning his own IT consulting firm, Zhen worked for the Financial Industry Regulatory Authority (FINRA) as a senior SharePoint consultant, leading 2 large SharePoint projects.  From 2004-2012, Zhen worked for 2 IT firms on contract to the Federal Railway Administration (FRA).  He served as a lead developer on 9 large, complex, full life cycle software development projects, including the development and subsequent upgrade of FRA’s SharePoint Portal System and development of its Secure Information Repository.  In these roles, he won an exemplary performance award and an AIRG project award.  Zhen has an MS in Information Systems from George Mason University.