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(D.G. Burlington, MA)

  • Customer Success professional with 25+ years of experience in the SaaS, professional services, travel, and defense industries
  • As the first Customer Success Manager for a SaaS-based voice technology solutions provider partnered with Sales and Service Delivery to engage large enterprise customers and promote adoption, enable customer education, and drive growth
  • Managed technology and franchise success for outsourced accounting firm providing analytics, business process, and software information for franchise owners; oversaw two major product conversions
  • Early career expertise liaising between customers and various departments (engineering, sales, marketing, and product) and managing projects in high-paced environments while gathering and analyzing customer requirements
  • Technical skills include MS Office Suite, Google Suite, analytical tools (Tableau/Advanced Excel), CRM (Salesforce, Hubspot), project and support tracking tools (JIRA, Zendesk, Bugzilla), and customer success platforms (Gainsight)
  • BA in Electrical Engineering from Tufts University

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