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D.T. (Needham, MA)

  • Business operations and HR professional with 15+ years of experience in the hospitality industry
  • Expertise includes general management, business plan creation, budgeting, financial reporting, licensing/permitting, recruiting, and the role of HR generalist
  • Additional experience as HR Consultant for a startup, providing the full range of HR services to restaurants including performance management, recruiting, employee handbooks, job descriptions, open enrollment, onboarding, progressive feedback including terminations, and exit interviews
  • General Manager of Shake Shack (grew the chain from 1 to 40 locations) handling  hiring, training, branding, and business operations; small business owner of a five-star Small Green Business Award-winning “ghost kitchen” managing marketing, vendors, facility build-out, recruitment, training, payroll, operations, and divestment
  • Previous experience as an independent hospitality consultant, providing insight and expertise in POS systems, fast casual and fine dining restaurants, wine list development, business case study research and writing, and operations
  • Proficient in MS Office Suite, Google Suite, Hirebridge/Indeed ATS, and UltiPro/ADP HRIS
  • BS in Hospitality Administration from Cornell University; PHR certified Professional in Human Resources; Certificates from the Culinary Arts Institute & Certified Wine Professional

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