L.B. has 20+ years of healthcare experience including roles in project management, regulatory compliance, communications and technical writing. Since 2012, she has been a freelance content writer who develops marketing content for some of the nation’s leading hospital systems. From 2007-2011, L.B. worked for smaller nonprofits supporting their missions to improve healthcare quality. She managed a grant from the Robert Wood Johnson Foundation that explored and implemented new methods for performance measurement, public reporting and consumer engagement. She also wrote an award-winning website on the topic of culturally competent care. Earlier in her career, she held project management and technical writing roles at United Health Group and Aetna. L.B. is proficient in subject matter expert interviewing, writing, editing, search-optimized content and blogging. She has an MBA from Keller Graduate School of Management and a BA in Communication from Northern Illinois University.