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S.G. (Keene, NH)

High-level account manager working with C-suite association executives to deploy benchmarking studies (financial/operational, compensation/benefits and diversity, equity and inclusion) using the company’s SaaS product. This multi-dimensional, fast-paced role is accountable for every aspect of project management (consultation, scope, SOWs, schedules, and budgets), technical management (product configuration, software testing, training, and deployment), and customer success (client support and retention). She excels at developing relationships and in her ability to think strategically and tactically to achieve business goals. Success in the role includes her multi-contract client renewals and continuous pipeline of client referrals. Prior to this, she was the Office Manager/Special Projects Administrator for a large construction management company, where she led the transition to online workflow automation, managed vendor contracts, office budgets, and supervised project assistants. Early in her career, she held positions of increasing responsibility with The MSA Group (an AM Best A-rated insurance company). During her 15+ year tenure, she achieved the company’s highest employee award (induction into the Circle of Excellence). Positions held at MSA included: Benefits Specialist, HR Generalist, and Manager of User Acceptance Testing/Agency Training Teams. She is proficient in MS Office products (Word, Excel, PowerPoint), Visio, Zoom/GTM, Salesforce CRM, Mailgun, and Redmine (issue tracking software), and has experience with SSO/API integrations, software testing, HTML, and CSS.

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