Seasoned program manager and customer experience leader with 10 years of experience supporting mission-driven nonprofits and small businesses. From 2010 to 2017, she worked for Hourcar, Minnesota’s largest car-sharing operator, where she quickly moved from customer support representative to operations manager to program manager. As program Manager from 2014 to 2017, she managed an $850K annual budget, built a cross-functional staff team and spearheaded modernization of Hourcar’s technology infrastructure. She also led the development of a high-profile public-private partnership which made Hourcar the first car-sharing operator in the U.S. to allow users to access vehicles with their public transit passes. (Media coverage of this project can be found here: http://strib.mn/2JAJa8J) In 2018, she joined a Boston-based transportation startup, where she was responsible for company-wide customer experience strategy and scaling the customer support team. M.H. is currently an independent consultant, using business analytics to help early-stage companies get better customer feedback and build successful products. She is an experienced data analyst with extensive experience implementing customer surveys and building dashboards with Excel, Tableau, and SQL.

Sales Professional with experience in Job Placement, Event Management and Retail Sales spanning over 10 years. She is currently transitioning back to work after a career break. Prior to this leave, A.G. excelled in customer service which resulted in three promotions, and the opportunity to live in multiple states. As a Job Placement Manager, A.G.was responsible for filling open jobs with the most qualified candidates through a thorough screening process. She recruited potential employees through active participation with local colleges and agencies. Previous to this position, A.G. was an Executive Meeting Manager for Marriott International. She reached all Sales & Catering Department goals by ensuring exceptional customer service while maximizing revenue within each booking. She conducted site visits, created menus, attended taste panels and conducted pre-and post-meetings with her contacts. A.G. is currently enrolled in Lynda.com to advance her technology skills. She has an A.S. Degree in Hotel Restaurant Management and a B.S.degree in Sales & Meeting Management from Johnson & Wales University.

Nonprofit consultant with 15 years plus experience as a senior consultant and program manager IW has a strong track record of effective program design, planning, evaluation and continuous improvement with non-profits in the US, United Kingdom, and Australia. IW has worked with diverse clients ranging from small neighborhood/community houses; large regional social service agencies, and state and Federal Government Departments. She has additional expertise in community outreach and engagement, facilitating consultation and planning processes with groups from 5 to 100 people. IW is a positive, high energy individual with an ability to build relationships and trust with diverse people and organizations. In her current role, IW is designing and facilitating focus groups for children and families for the local office of a major US non-profit as well as working remotely with a company reforming health and human services in Australia. Previously working with ‘SHARE’, (an initiative to improve outcomes for 2,000+ children in a large suburban region in South Australia), she exceeded targets for recruiting community volunteers and implemented data collection, evaluation, and performance improvements that led to significantly increased engagement of community members and their families. Between 2016 and 2018 she worked as Principal Consultant with DemocracyCo (an Australian consulting firm that supports governments in achieving complex, citizen-led reform). In this role she supported the design and implementation of nationally recognized deliberative democratic processes, including Citizens Juries and community panels of 50–350 people in often politically sensitive environments. Prior to this role, she was the lead consultant for a major contract with the Federal Campaign for Grade-Level Reading supporting 30+ diverse communities across the US to identify results and indicators to drive improvements in grade-level reading for children from low-income families through coaching, technical advice, and group facilitation. IW has an Associate Degree in Community Sector Management; a Certificate in Digital Marketing and Engagement and is proficient in Microsoft Office (Word, Excel, PowerPoint) and performance management software.

HR professional with 10 years of experience in the Human Resources field with a career focus in pro-active sourcing, full-cycle recruiting, and onboarding. She has provided recruiting services on both the Consulting and the Corporate side. Her most recent role was Senior Recruiter within the Talent Acquisition Department of a Fortune 500 company in energy management industry. As part of her scope, O.B. has taken on a panoply of requisitions from: Supply Chain, engineering, finance, marketing, IT, HR, Sales. She has handled executive to mid-level recruiting but has also staffed call center personnel & organized and attended career fairs for entry level positions. Her previous roles on the Corporate side, include HR Generalist and Training & Development roles where she took on projects such as “Employer of Choice”, “Proactive Manpower planning” and handled training plan, training budget, performance appraisals and company internal communication activities. O.B. started her career at MRI/E&E as a headhunter where she thrived working on time-sensitive projects, preparing well organized shortlists and handling 15 – 20 vacancies per month. Her major achievement was cold calling of 450 mid-level sales professionals for a FMCG start-up; 85% of the vacancies were filled at the end of the project to the client’s satisfaction. She is proficient in Word, Powerpoint, Excel, Google Suite and has worked with different applicant tracking systems throughout her career. She has an MSc. Degree in Management and a BA in Psychology from Hamilton College.

Administrative and health professional with 15+ years’ experience in hospital and long term care facilities as a clinical dietitian succeeding in fast-paced, customer service environments. In her most recent positions, she provided both outpatient nutrition services as well as cancer center nutrition consults. She provided medical nutrition therapy for various disease states to clients of all ages. This required advanced listening skills to help assess the level of readiness of her clients. Her work also required she be detailed oriented in order to compile clients’ medical and lifestyle history into care plans and customized diets.  Her responsibilities also included publishing nutrition newsletters and representing the department at health fairs.  She has also counseled home care patients and their families over the 15 years. She’s proficient in the electronic health records, EPIC, Meditech and researching over the internet.  She has a MS in Food and Nutrition from Framingham State University and BS in Business Administration, concentration Information Systems from the University of Massachusetts Lowell.

Highly analytical, organized, resourceful professional in the areas of accounting, finance, analysis & audit. She possesses a strong ability to manage projects and people. For the past 8 years, she has served as the controller/interim controller for a variety of organizations on assignment and permanent bases. Prior to this she: performed internal audit and Sarbanes Oxley compliance for clients; performed economic and financial analysis for consulting firms; and obtained her CPA while working for Deloitte. She quickly learns new industries with experience in varied service, life sciences, insurance, manufacturing, energy & transportation for organizations from start-ups to large corporations; from hands-on to high level. She is skilled at distilling information/data and identifying needs and melding them with strategic recommendations. She is proficient in accounting software and advanced EXCEL. She has a Master’s from the Harvard Kennedy School of Government and a Bachelor’s in Accounting from the University of Denver.

Detail-oriented program manager with 10 years of experience working in the non-profit and public health sector.  She is currently an independent consultant, most recently hired by a former employer to assist in report writing and review.  From 2008-2010, she was a Program Director for a non-profit in Guatemala, where she oversaw the implementation of a family planning and men’s reproductive health program.  In this role, she supervised staff, conducted monitoring and evaluation activities, fostered donor and partner relations, and assisted in strategic decision making for the organization.  From 2005-2008 she worked for Management Sciences for Health, where she was promoted to Program Officer.  This position entailed developing and managing work plans and budgets for USAID-funded global health programs and providing management support and leadership development training to public health entities in Africa and Latin America.  Prior to this, D.L. had several positions of increasing responsibility with the MA Department of Public Health, where she conducted community outreach and trainings, coordinated a CDC grant, and facilitated a Statewide Advisory Committee to develop a strategic plan to end childhood lead poisoning.  D.L. is proficient in both written and spoken French and Spanish.  She has a Master of Public Health from Boston University and a B.A. from Colby College.

IT professional with 17+ years of experience in higher education and software consulting. She is currently working as a Workday Conversion and Integration Specialist assisting a Boston-area University convert their 25-year old Banner Student legacy system to Workday Student. She worked as a Senior Technical Consultant at Bentley University for 8 years where she designed and programmed custom Banner add-on applications using Oracle PL/SQL and developed interfaces between Banner and external applications, such as Blackboard. At Bentley, she co-managed a team of seven developers responsible for the maintenance of all administrative software applications, including planned upgrades of third party products and resolving production issues. From 1996-2000, she worked for Edgewater Technology, an IT consulting firm, where she managed a team of developers, analysts, and QA resources in the design, development, and implementation of custom software solutions. She started her career as an IT consultant for Andersen Consulting (currently Accenture). Her experience includes defining business requirements, data analysis, systems testing, and writing functional and technical specifications. She has technical expertise in Oracle PL/SQL, PL/SQL Developer, TOAD, SQLPlus, Jira, Unix, Oracle Forms Developer, and SQR. She has an M.S. in Engineering Science and Applied Mathematics from Northwestern University and a B.S. in Electrical Engineering from Tufts University.

Seasoned, high-level administrative professional with strong sales, communications, and project management skills. For the past 5 years, she has served as Vice President of Sales and Operations for a local non-profit organization where she sharpened her sales, marketing, and business development skills. Prior to leaving the professional workforce, she worked for Babson College from 1998-2005 in several project management roles. As Manager for the Coaching for Leadership and Teamwork Program, she directed the logistics of a curricular program that was delivered to 400+ students. As the Assistant Director for the Undergraduate Internship Program, M.C. secured, managed and promoted all internship opportunities for 400+ students. She was a primary communications liaison between students and hiring companies. Prior to Babson, M.C. worked for Fidelity Investments in Staffing/Recruiting and was promoted twice in 3 years. M.C. has advanced technical skills in Microsoft Excel, Word and Powerpoint, Access, G-Suite, and CRM. She has a Masters in Education from the University of Pennsylvania and Bachelors in Economics from the University of Pennsylvania.

15 years of experience in marketing and communications across startups, professional services, government, higher education, media/entertainment, and nonprofits. Since 2009, her work focused on the sustainable energy area, including her recent role at a trade association from 2015 to 2018, which involved operations and customer service. She helped to improve processes for its CRM and marketing automation platform and developed user references for several tools. In her roles at a SaaS startup and an energy consulting firm from 2010 to 2014, she outlined and implemented inbound marketing techniques to optimize their websites and blogs as well as enhance lead generation. Prior to those, she took on the project of reorganizing, rewriting, and editing 135+ web pages for the Department of Energy Resources on Mass.gov., leveraging her strength in shaping effective user experiences. From 2002 to 2009, M.M. worked at an invention and innovation program at the Massachusetts Institute of Technology, where she was promoted from Communications Coordinator to Communications Officer. From 1999 to 2002, she advanced from the Promotions Assistant to the Promotions Coordinator/Web Master at 100.7 WZLX-FM, a CBS radio station. M.M. is proficient in Salesforce and HubSpot. She has an MBA from Simmons School of Management and a BS in Communication from Boston University.

Experienced and successful Development Officer recognized for consistently delivering high caliber programs and results through her 20-year career with a national financial services firm. E.D. spent her first ten years in roles focused on recruiting, office operations and client services.  In the second half of her career, she successfully led the development department and financial advisers to award-winning industry growth & production. Skilled at coaching/training, leadership and business growth, E.D. specializes in building and implementing policy & procedure, office efficiencies, diversity and inclusion, and project management. She is currently an independent consultant providing environmental sustainability project implementation for local government. She is a tech-savvy natural analyst with advanced experience in QuickBooks, CRM and Microsoft Office. E.D. has a BS in Finance and Computer Information Systems from Bentley University and is a Chartered Leadership Fellow (CLF®) through The American College.

CPA with 13+ years of diverse business experience within public accounting, taxation and human resources. She is currently a manager at a tax consulting firm, providing tax strategy, corporate tax provision and tax compliance services to public and pre-IPO organizations. She currently acts as an outsourced tax department for clients from early stage life sciences organizations, to mature, multi-national public companies and has assisted with two IPOs, dozens of mergers and tax strategy reorganizations. She began her career in public accounting working with owner-managed businesses on both accounting and tax matters. She was recruited by a former manager to the finance department at a publicly traded commercial bank. As a member of the financial reporting team, she handled stock compensation, corporate taxes and led a number of projects including two New Markets Tax Credits applications, Low Income Housing Credit ventures, acquisitions and a technology implementation. After two years and a Shining Star Award, she was promoted to Vice President of Human Resources, overseeing HR operations. In addition to managing payroll, benefits and compensation with a 9-person team, M.W. implemented a company-wide technology solution for 1,200+ employees on time and on budget with an aggressive implementation schedule. She was also a member of the mergers and acquisitions team which reviewed potential targets, managed due diligence and transitioned the target organization when acquired. M.W. is proficient in Microsoft office, GoSystems, Horizon and Oracle HCM and has experience with Quickbooks. M.W. has a Masters in Accounting with a Tax Certificate as well as a Bachelors in Accounting from Bentley University and is a CPA in Massachusetts.