Client Success Manager with 15+ years of experience in account management, operations, and administration. Currently WebEx and Zoom Conference Moderator with  3+ years of experience managing online conferences for federal and commercial clients.

10+ years of experience in recruiting and HR support. specializing in interviewing and evaluating candidate skills. conducting new hire orientations, verifying employment status (E-Verify) and serving as new employee point-of-contact. Updated Employee Referral Program and HR Coordinator Manuals.

Extensive experience providing executive support, managing office operations, and providing exceptional customer support.

Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and Zoho Office Suite.

Currently pursuing B.A. in Media and Communication Studies, University of Maryland, University College.

Experienced Instructor and Facilitator for both private sector and federal government, most recently serving as an Intel Educator with CIA for the past 14 year

Managed programs and projects related to training and facilitation, succession planning, and employee relations. Successfully prioritized competing demands, working independently and interdependently.

Certified Level One Instructor, Certified Administrator MBTI, Gallup StrengthFinders, DiSC.

Over 25-years of experience in program management, event planning, recruitment, evaluation and career advising for federal government, non-profits and academia. Seeking to transition to an administrative role.

Researched and networked opportunities in STEM to create a diverse workforce. Recruited and referred candidates to potential employers, admissions staff and recruiters based on employer needs

Skilled in initiating and executing complex administrative and management projects .

Investigated outcome data of participants over a 15-year time span. Surveyed and analyzed programs ranging in size from 25-1000 participants

Conducted, arranged, and managed virtual meetings with up to 100 participants using Zoom or simlar technologies. .

Proficient in MS Office Suites, LinkedIn, Facebook,  and Twitter.

20 years of diverse professional experience that includes administration, customer service, non-profit development, health and wellness management, and international diplomacy.

Recently returning to U.S. after serving as an international US diplomat (2019-2022).

VP of Development and Fundraising (2016-2019) for private primary institution. Strategized and guided initiatives to increase community financial support. Converted fundraising campaigns from paper to user-friendly, digital platforms resulting in more successful campaigns.

15 years of experience in health and wellness management. Successfully pivoted to remote platforms during pandemic to continue serving clients. Developed a user-friendly workout app to make programs more widely accessible.

Experience in sales and marketing, working for credit card processor, merchant acquirer, and bank credit card issuer providing payment processing, merchant and related payment services to financial institutions in the United States, Eurrope, Canada, Mexico, and Puerto Rico.

BA in English from Columbus State University.

As a contract technical writer for seven years, produced software documentation and training materials from initiation to completion. Published and created standards for online training using MiS Word, PowerPoint, MS Teams, and SharePoint. Interviewed and gathered data from Subject Matter Experts. Completed needs assessments and curated knowledge databases.

Proficient in Articulate Storyline, Vyond, Agile, SDLC, and SaaS, MS Teams, and Learning Management Systems.

MA in Teaching from National-Louis University; Certificate, Engineering Management from George Washington University; MA, Global Marketing from George Mason University; BA in Journalism from Temple University.

Communications and publications professional with 30+ years of federal government experience in customer outreach, writing/editing, and web content management/presentation. Excellent organizational skills, detail-oriented, and accountable.

Communications Officer for large cadre of deployed intelligence officers (2009-present). Identifies content and independently drafts articles and edits submissions from stakeholders. Collaborates with graphic artists to develop visual aids for storytelling.

As Communication Officer, addressed gaps in previous communications efforts and formulated new outreach strategy which includes two monthly newsletters, timely and relevant ad hoc messaging, and user-friendly website. Received multiple recognitions for exceptional performance.

Production Manager of The World Factbook, CIA’s premier unclassified reference publication. Promoted several times with increasing responsibilities for managing daily workflow, coordinating data acquisition, researching/writing country entries, and providing in-depth substantive reviews and editorial oversight for both digital and print versions.

Developed and managed a homeschool high school academic program; vetted and hired teachers, reviewed curriculum, coordinated class schedules, recruited students; served as volunteer for youth programs.

Proficient in MS Office Suite, Adobe Creative Cloud, WordPress, and social media and video conferencing platforms

BA Government and Politics, University of Maryland, College Park.