• Dedicated and skilled writer, editor, and communications professional with a strong customer service background.

• Most recently served as Senior Social Media Response Representative at a national tech start-up.  Assisted customers via social media (mostly Facebook and twitter), updated playbooks, maintained social media community standards, and documented team processes.

• 9 years of communications experience at a federal credit union, serving as an editor and in a customer service role. Fielded mortgage-related questions from credit union members via mail and online messaging. Created and updated internal policies, procedures, and best practices. Oversaw processing of letters for the Better Business Bureau and Consumer Financial Protection Bureau (CFPB) and ensured deadlines were met. Supported team during a division audit.

• Answered general account questions from credit union members. Wrote and edited research-intensive decedent account letters requiring interdepartmental collaboration. Helped create and maintain style guide for external communications.

• Proficient in Google Suite, MS Office Suite, Mac and Windows operating systems, Jira, Confluence, Slack, Zoom, Sprinklr, and Sprout Social.

• B.A. in English from Randolph-Macon College.

• 25+ years in educational technology product management from strategy, to development, marketing, scaling, and evaluation.  Particular expertise in identifying strategic opportunities to scale organizational impact and revenue, and designing products and services that center on the core needs of the customers served.

• Currently independent contractor designing, developing and scaling a state-wide professional learning exchange to improve collaboration and efficiency among public education sources for educator professional learning.  Work includes balancing complex partnerships with the Education Department, Ed Service Centers, and non-profit providers of professional learning.

• 15 years creating professional learning offering for a national teacher organization.  Repurposed assessment tools to create a professional learning product and pathway from teacher prep to master teacher status, reaching new markets and creating an on-ramp for new teachers to pursue mastery
  Created video coaching library based on unedited classroom video of certified master teachers.  Aligned content to key standards and created integrations and partnerships for ease of use in teacher preparation and professional learning.

• 3 years with public television developing online professional learning resources to engage teachers and students more deeply in educational programming and resources.

• Proficiency in Microsoft & Google suites, video-conferencing platforms, SLACK, agile project management tools, Jira, etc.

• MBA, Virginia Tech; BA Grand Valley State University

• 10 years of experience in business operations, with supervisory roles in operations, accounting/billing, human resources, and customer/contractor engagement. Experience working in small business and government contracting settings.

• 5 years at government contracting company where she was promoted 3 times to Director of Operations. Led a back-office team of 8 people.

• Expertise in making process improvements, improving data quality and implementation, and working in fast-paced environments.

• Awarded a performance award in recognition of her “strength, courage, and leadership” supporting her operation department’s upgrade campaign. She led the effort to implement new HR, Accounting, Payroll and Timekeeping systems.

• Previous experience in bookkeeping, staffing, invoicing, writing and social media.

• Proficient in MS Office Suite, Quickbooks, Paylocity, BambooHR, and PROCAS.

• B.S., Communication Arts, Salisbury University.

• 15+ years of experience in administrative and basic bookkeeping roles, including creating training materials, improving processes and workflow, and managing accounts payable (AP) and acounts receivable (AR).
• Since 2010, serve as Office Manager and Administrator for small federal government contractor, supporting various contracts at DOJ, DOC, NOAA, and DoD. Manage AP, AR, vendors and suppliers. Conduct research to identify teaming opportunities with large prime contractors.
• Managed various aspects of the daily processes for title agents, loan processors and brokers to ensure real estate closings were processed in a timely and accurate manner (2020-2022).
• Developed training manuals and conducted inhouse training for new hires (2020-2022).

• Taught Mathematics while also reviewing textbooks and preparing for placement tests. Chaired committee for accreditation and provided data analysis of student body (2007-2020).
• Advanced proficiency in Teams, MS Office Suite, QuickBooks, GSA Advantage, FedBizOps, Zoom, Slack, NetExtender, Resware.
• M.S. and B.A. in Education and Mathematics from St. John’s University.

• Professional with strong project coordination and administrative skills, honed by 15+ years of experience as a special education teacher. Eager to transition from a school to a business or nonprofit setting. Strong interest in human resource management.

• Currently special education teacher focused on assessing student skills, determining needs, providing data driven instruction, teaching behavioral strategies, and developing Individualized Education Plans (IEPs) for each student.

• 8 years delivering school psychological services including assessment, data collection and analysis, consultation, intervention planning and development, instructional support, skills training, and family/school/community collaboration.

• Managed swim team of 120+ members (2019-2022). Planned events/meets, recruited and coordinated volunteers, hired coaching staff, managed email correspondence and registration/payments, developed and updated website, and oversaw fundraising efforts.

• Intermediate proficiency in Google Suite, MS Office Suite (Word, Excel PowerPoint), and numerous email, social media and video conferencing platforms.

• M.Ed., Special Education, George Mason University, M.Ed., School Psychology, UNC-Chapel Hill, and B.A., Psychology, Northwestern University.

• 10+ years of business operations experience with strong customer service, account management and communications skills.
• Most recently built a successful online retail business, overseeing operations, product design, marketing, social media management, inventory management, and billing.
• More than 6 years of experience working for a global digital security technology company, serving as a Senior Account Coordinator for large U.S. bank customers. Provided quotes, communicated product requirements and technical information, and responded to customer inquiries and problems. Coordinated group conference. Worked with programmers and technicians to efficiently deliver the final product.
• Early career experience in the banking industry where she was promoted from Teller to Teller Supervisor.
• Proficient in MS Office Suite, QuickBooks, Lightburn and Adobe Illustrator.
• A. in Interior Design/Business. Certified IATA/UFTAA. Fluent in Gujarati and Hindi.

• Dedicated professional with demonstrated strengths in organization, collaboration,  critical thinking, and problem solving. Looking to advance career and take on new  challenges.

• Most recent experience of 3 years in the real estate and title industry serving as a processor, settlement agent and  post closer. Settled over 100 real estate transactions.

• Served 3 years as teaching assistant at local pre-school. Substitute teacher at local  elementary schools.

• Organized and managed monthly children’s program at local shelter and continue to  serve the community.

• Proficient in MS Office Suite, Simplifile, Title Express and CPAN.

• Licensed attorney in the State of Tennessee and Notary Public for the Commonwealth of  Virginia.

• J.D., University of Memphis and B.B.A. in International Business, University of Memphis.

• Business professional with 20 years of experience in Human Resources and 15 years of experience in government ethics.

• Advisor to all levels of management and employees (up to 1,000 employees) concerning job classification, staffing, benefits, employee relations, and ethics program administration and implementation.

• Experienced trainer. Developed and provided in-person and online training utilizing PowerPoint to approximately 1,000 employees annually.

• Experience researching and interpreting government regulations; and developing detailed, easy to understand guidance for management and employees.

• Served as manager of various HR Divisions responsible for job classification and benefits administration (retirement, TSP/401K, workers compensation, life and health insurance.)

• Excellent problem solving and counseling skills. Provided advice and counsel to all levels of management and employees. Served as mentor for the Bureau Leadership Program.  Derived great satisfaction assisting new employees and managers as they became comfortable with their new roles and responsibilities.

• Master’s in Human Resource Management and Labor Relations, SUNY Stony Brook and Bachelor’s in Business Administration, Roanoke College.

• Highly organized Project Manager with 15+ years of experience coaching teams and directing the daily operations of multi-million-dollar business units for both government contractors and federal agencies.
• Diverse experience across multiple functional areas, including  IT, Training and Development, Acquisitions, Federal Housing Grants Management, Monitoring andCompliance, and Education. Prior experience with the Department of Homeland Security Agencies, Department of Defense (Intelligence Community), DC Housing and Community Development, and DC Public Schools.
• Functioned as a strategic business advisor to the Program Management Office (PMO) within a CFO Directorate to lay the groundwork for the development and launch of a new government office (2021-2022).
• Planned, executed, and delivered a Cybersecurity program with a total budget of ~140M, and developed and deployed program execution strategies that effectively delivered new capabilities and services to prevent and eradicate threats (2020-2021).
• Oversaw the planning, acquisition, development, implementation, and launch of a new automated LMS helpdesk ticketing system. Improved efficiency of percentage of tickets resolved in one day or less to 90% from 79%. Reduced average number of tickets opened greater than 5 days per week from 26 to 1 within 6 months of being hired (2016-2018).
• Oversaw compliance of federal funding sources totaling over $15M/year, decreasing the number of noncompliance findings and saving over $5M in funds disallowed by the granting federal government agency (2014-2016).
• Advanced Proficiency in MS Suite (Word, Excel, PowerPoint, Teams) and SharePoint.
• M.A. Human Resource Management, Webster University and B.B.A Management, Howard University. Certified Project Management Professional (PMP).

M.P. (Ashburn, VA) 

• 10 years of data analytics, business modeling, and project management experience, including 2+ years of experience owning and operating a successful local business.
• Opened local business in 2019 in midst of pandemic and scaled operations quickly to profitability, making studio the #1 top franchisee in the system based on total revenue. Managed a team of 10+ and planned and executed marketing campaigns and generated new business by cold-calling potential partners to develop successful partnerships with 15+ local businesses in the first year. Sold business for a profit in 2022.
• Project Manager at American Institutes for Research (2014-2015), where she ensured that user acceptance training had been completed successfully.
• Manager of Membership Reporting and Analysis at The American Institute of Architects (2013- 2014). Improved membership dashboard and prepared analyses, forecasts. and recommendations for national membership campaign to assist with recruitment and retention.
• As Data Analyst and Associate Editor at Platts, assessed and analyzed the U.S. fuel oil markets and aided in the development of new company methodology.
• Served as Executive Team Leader at Target, where she analyzed sales trends to accuratemeet demand and implemented a vastly improved inventory and stocking process.
• Advanced proficiency in MS Office Suite and various CRMs, e-Commerce and data management Currently obtaining Salesforce Admin certification.
• B.A., Business Modeling, University of Houston; B.A., Economics, University of Texas at  Austin.