• 10+ years of business operations experience with strong customer service, account management and communications skills.
• Most recently built a successful online retail business, overseeing operations, product design, marketing, social media management, inventory management, and billing.
• More than 6 years of experience working for a global digital security technology company, serving as a Senior Account Coordinator for large U.S. bank customers. Provided quotes, communicated product requirements and technical information, and responded to customer inquiries and problems. Coordinated group conference. Worked with programmers and technicians to efficiently deliver the final product.
• Early career experience in the banking industry where she was promoted from Teller to Teller Supervisor.
• Proficient in MS Office Suite, QuickBooks, Lightburn and Adobe Illustrator.
• A. in Interior Design/Business. Certified IATA/UFTAA. Fluent in Gujarati and Hindi.

• Dedicated professional with demonstrated strengths in organization, collaboration,  critical thinking, and problem solving. Looking to advance career and take on new  challenges.

• Most recent experience of 3 years in the real estate and title industry serving as a processor, settlement agent and  post closer. Settled over 100 real estate transactions.

• Served 3 years as teaching assistant at local pre-school. Substitute teacher at local  elementary schools.

• Organized and managed monthly children’s program at local shelter and continue to  serve the community.

• Proficient in MS Office Suite, Simplifile, Title Express and CPAN.

• Licensed attorney in the State of Tennessee and Notary Public for the Commonwealth of  Virginia.

• J.D., University of Memphis and B.B.A. in International Business, University of Memphis.

• Business professional with 20 years of experience in Human Resources and 15 years of experience in government ethics.

• Advisor to all levels of management and employees (up to 1,000 employees) concerning job classification, staffing, benefits, employee relations, and ethics program administration and implementation.

• Experienced trainer. Developed and provided in-person and online training utilizing PowerPoint to approximately 1,000 employees annually.

• Experience researching and interpreting government regulations; and developing detailed, easy to understand guidance for management and employees.

• Served as manager of various HR Divisions responsible for job classification and benefits administration (retirement, TSP/401K, workers compensation, life and health insurance.)

• Excellent problem solving and counseling skills. Provided advice and counsel to all levels of management and employees. Served as mentor for the Bureau Leadership Program.  Derived great satisfaction assisting new employees and managers as they became comfortable with their new roles and responsibilities.

• Master’s in Human Resource Management and Labor Relations, SUNY Stony Brook and Bachelor’s in Business Administration, Roanoke College.

• Highly organized Project Manager with 15+ years of experience coaching teams and directing the daily operations of multi-million-dollar business units for both government contractors and federal agencies.
• Diverse experience across multiple functional areas, including  IT, Training and Development, Acquisitions, Federal Housing Grants Management, Monitoring andCompliance, and Education. Prior experience with the Department of Homeland Security Agencies, Department of Defense (Intelligence Community), DC Housing and Community Development, and DC Public Schools.
• Functioned as a strategic business advisor to the Program Management Office (PMO) within a CFO Directorate to lay the groundwork for the development and launch of a new government office (2021-2022).
• Planned, executed, and delivered a Cybersecurity program with a total budget of ~140M, and developed and deployed program execution strategies that effectively delivered new capabilities and services to prevent and eradicate threats (2020-2021).
• Oversaw the planning, acquisition, development, implementation, and launch of a new automated LMS helpdesk ticketing system. Improved efficiency of percentage of tickets resolved in one day or less to 90% from 79%. Reduced average number of tickets opened greater than 5 days per week from 26 to 1 within 6 months of being hired (2016-2018).
• Oversaw compliance of federal funding sources totaling over $15M/year, decreasing the number of noncompliance findings and saving over $5M in funds disallowed by the granting federal government agency (2014-2016).
• Advanced Proficiency in MS Suite (Word, Excel, PowerPoint, Teams) and SharePoint.
• M.A. Human Resource Management, Webster University and B.B.A Management, Howard University. Certified Project Management Professional (PMP).

M.P. (Ashburn, VA) 

• 10 years of data analytics, business modeling, and project management experience, including 2+ years of experience owning and operating a successful local business.
• Opened local business in 2019 in midst of pandemic and scaled operations quickly to profitability, making studio the #1 top franchisee in the system based on total revenue. Managed a team of 10+ and planned and executed marketing campaigns and generated new business by cold-calling potential partners to develop successful partnerships with 15+ local businesses in the first year. Sold business for a profit in 2022.
• Project Manager at American Institutes for Research (2014-2015), where she ensured that user acceptance training had been completed successfully.
• Manager of Membership Reporting and Analysis at The American Institute of Architects (2013- 2014). Improved membership dashboard and prepared analyses, forecasts. and recommendations for national membership campaign to assist with recruitment and retention.
• As Data Analyst and Associate Editor at Platts, assessed and analyzed the U.S. fuel oil markets and aided in the development of new company methodology.
• Served as Executive Team Leader at Target, where she analyzed sales trends to accuratemeet demand and implemented a vastly improved inventory and stocking process.
• Advanced proficiency in MS Office Suite and various CRMs, e-Commerce and data management Currently obtaining Salesforce Admin certification.
• B.A., Business Modeling, University of Houston; B.A., Economics, University of Texas at  Austin.

K.W. (Chantilly, VA)

• 20+ years of experience in training and facilitation, recruiting and marketing, and project coordination in education and federal government contracting settings. After 6 years working in education, seeking to transition back to a business environment utilizing training/facilitation, recruiting or marketing skills.
• Worked for small federal government contractor from 2013-2017 and was promoted twice in 5 years to Recruiter and Marketing Director and then to Trainer and Business Development Director. Accomplishments include developing and delivering 10 workshops in 8 weeks for 60+ scientists and engineers; facilitating training for AT&T’s and Frontier Communications’ unionized teams; successfully recruiting for 40+ administrative and project management roles; closing a $7M NASA contract; and developing marketing presentations for Fairfax County Public Schools and the International Monetary Fund.
• ​​​​Current and prior experience working in academic settings as an Instructional Aide and GED Instructor. Developed a youth character education program that helped decrease recidivism by 50% in one year. Currently delivering a curriculum and teaching method to adult learner GED students that led 99% to achieve statewide writing contest recognition.
• As volunteer for a theater company, planned, managed, and directed over 30 actors and crew members within budget and on schedule, doubling attendance post-performance. Received public recognition and cash award for production results.
• Intermediate proficiency in MS Office Suite. TESOL (Teaching English for Speakers of Other Languages) certification in progress.
• M.B.A., Marketing, University of Pittsburgh.  B.S., Physical Science, Michigan State University.

L.S. (Bethesda, MD)

• Former attorney with policy and trial experience eager to return to work after a career break in a non-attorney capacity utilizing strong research, communications and operations skills.

• Currently co-chair of local synagogue’s Refugee Committee and serves as executive board member of women’s group with responsibility for developing internal and external communication strategies.  Also completed a two-year term as PTA President.

• Five years of varied legal experience at the Department of Justice (1995-2000).  Prosecuted criminal cases in federal and D.C. courts, including two felony jury trials.  Promoted after two years from counsel to chief of staff of the policy office with responsibility for providing daily briefings to the Attorney General.

• Three years of experience as a policy analyst, advising the chairman of a House of Representatives subcommittee.

• Proficient in MS Suite (Outlook, Word, and Excel) and Google Suite (Gmail, Calendar, Docs, and Sheets).

• J.D., Yale Law School; B.A. in Economics with Highest Distinction, University of Michigan.

• Administrative and Office Operations professional with experience in program coordination, office management, customer service, budgeting and bookkeeping, and vendor management. Seeking office management or project coordination role following a 19-year career in aviation and corporate environments.
• Recently serving as Independent Contractor providing organization, bookkeeping, and project assistance services on part-time basis.
• In corporate aviation, provided program and office management, finance, inflight program management, record administration and reporting, and corporate aircraft scheduling.  As a Safety Officer, managed the Safety Management System and successfully led the Aviation Department to achieve a Stage II industry certification.
• Prior executive assistant experience includes supporting the Chairman and CEO of an international cruise line and the President & CEO of a local non-profit organization as well as serving as Aviation Scheduler/Executive Assistant for a flight department.
• Active community leadership and volunteer experience, including Fairfax County Community Emergency Response Team, Golden Retriever Rescue, Cub Scouts fundraising coordinator, swim team volunteer coordinator, and school room parent.
• Proficient in MS Office Suite (including intermediate Excel), Google Suite, Adobe Acrobat XI Pro, and flight scheduling software.  Experience with travel and expense programs, accounting software (QuickBooks, Quicken, ACCPAC, Sage), and Workboard OKR/KPI/project management software.
• B.S., Public Administration, George Mason University.

• More than 8 years of experience in varied customer service, international shipping, and  office administration roles, including internationally at U.S. embassies. Passion for providing superb service and policy compliance.
• Managed Diplomatic Pouch and Mail Room Unit at U.S. Embassy overseas  (2021-2022), coordinating dispatching of shipments with cargo airlines, customs, and  brokers.
• Worked overseas in the Non-Immigrant Visa Section (2018-2019), providing timely  customer service to support resolution of visa adjudication issues.
• Managed make-ready inspections (2016-2017) for residential overseas housing programs.
• Responsible for customer service assistance to American citizens resident overseas  (2015-2016) in the areas of Social Security and other federal benefit units. Received,  reviewed, and processed passport applications, Certificate of Birth Abroad (CRBA)  applications, notarial documents, and spotted potential fraud indicators in preparation for officer adjudication.
• Association coordinator (2012-2014) and managed registration at corporate events for various clients, including email marketing, onsite event management, website  maintenance, social media, managing registrations, processing payments, membership  renewals, and other administrative tasks.
• Advanced proficiency in MS Office Suite, Sharepoint and social media.

• Graphic Designer and visual communications professional with over 15 years of experience in both digital and print design, branding and team management.

• Expertise in developing and implementing company branding and with large document design and formatting (90 plus page) in deadline driven environments.

• Currently Freelance Graphic designer working with small businesses to develop logo and branding identity.

• Graphic Designer at Montgomery County Government (2015-2019). Designed and developed all marketing materials including Recreation’s quarterly course offering catalog, posters, flyers, brochures, social and website graphics. Led a responsive website redesign for the department.

• Served as the Marketing Director for Greysteel (2012-2014) and oversaw production of all corporate and client communications materials. Developed concepts and style guidelines for company branding.

• Advanced Proficiency in Adobe Creative Suite (InDesign, Photoshop, and Illustrator), Acrobat, MS Office Suite, SharePoint, numerous CMS systems. Proficient in HTML/CSS. Experience with creating 508 compliant websites and PDF documents.

• B.F.A., Studio Art with a Concentration in Graphic Design from James Madison University.